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January 2024 by Chucktheduck
Needed help to pay phone bill .they really didnt want to help me pointed at a computer and said go over there .when I said no I need help guy was very rude will never go back there again .they need to take some classes on customer service .
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January 2024 by amer maw
Bad customer service
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December 2023 by Michael Rock
I used the machine to pay my bill. Paid 220$ cash. The receipt printer is broke, now it is showing I didn’t make a payment! Soooooo now, I have to drive a hour there, and hour back, to fix the problem, cause I can’t call the store! Pissed!!!!
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December 2023 by TONEY HAYWOOD
I have been having a problem unlocking a Verizon phone to be used by another carrier. Even though I wasn't a Verizon customer, I was treated very well & with concern for my problem. Even though my problem wasn't solved, I left with a more positive attitude about the problem overall.
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November 2023 by Paras K.
Don't bother going into this store. They are not customer centric. Went in for a couple of issues and told me to call the Tech Coach, which took over 3 hours and still unable to resolve my issue. Spoke to the Store Manager and his words "We are only sales representatives, we don't resolve problems." Don't really see the point of having store fronts when you can't or won't assist. After 20+ years with Verizon I guess I will have to change providers. They don't care - STAY AWAY!
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November 2023 by Jasmine Velez
I pay a lot of money for their services and I'm not impressed. I keep having problems. I go in to waste my time and the service sucks. People say i constantly break up and it was supposed to get fixed. I dont know whata going on. I might just have to change providers.
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November 2023 by Dominick D’Alessandro
Their service is terrible for how much you pay. Always have problems
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October 2023 by Christina J.
Definitely would not recommend this location to any Elmhurst University students. Manager refused twice to assist my son with a phone activation issue, even when I (his mother) came in once with him. even though both our home store and corporate told us to go in to the store. Manager definitely lacks customer service skills. Curt, rude and immediately shut down a simple request for assistance. Added: clearly this location has had multiple issues with customer service before us and nothing has been done to correct this issues, like as simple as having a phone number to call. We also tried and even corporate didn't have a number for them. Ignore Verizon's response and choose a different location.
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October 2023 by Aj Veal
Terrible Customer service nobody helped me when I came in very rude just told me to get on the phone no help at all.
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October 2023 by Simon Zenteno
Worst customer service at a Verizon store! Don't bother coming to this location. They gather in the back of the store and have a few customers waiting in the lobby. Then they come out and act all rude, like if they were the ones waiting just to skip some of the customers. I'm not coming back to this location. You're better off taking care of business online!
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September 2023 by LaCrecia Day
I ask for help applying a screen protector- everyone in the store said, they couldn't do it and told me to come back later
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August 2023 by MARY ROWE
YANNI Was SO HELPFUL and Patient with me -- (a SENIOR CITIZEN!)Tranferred all data from my very old J3 to myS20 and explained everything as he worked-- Verizon auto pay budget plan still Ok!THANK HIM !--
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July 2023 by Jorge S
Should of never went to Verizon. More fees than other companies. Must pay activation and other fees up front. Then expect credit months later. Then when you cancel a line they take months to take off. Worst company I have ever dealt with. Expect to pay 2 to 3 times more first 3 months. Just to call them so they correct the charges.
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June 2023 by Amberlee W.
Talking/Working with the store staff was like a used car sales person who was padding their own pockets. Everything they told me down to the prices was half the price more then what a Verizon representative on the phone quoted me. Funny thing was I spoke to the representative on the phone while I was at Verizon Elmhurst store. How can one trust the store staff now? Why would I ever recommend this Verizon location if you can't trust anything they tell you? Please go to any other Verizon store other then the Elmhurst location unless you like throwing your money away.
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June 2023 by Adam T.
We stopped into to switch four lines over from Tmaybe. CoreyDavison was the Verizon employee who assisted us. Corey was great. I am not the easiest customer, I ask ALOT of questions. Corey was patient, answered my question, made sure my phone was activated and working.
