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May 2024 by Kris Hougen
Absolutely love this bank! We are treated like customers and not numbers. We're recognized when we go in and it's like talking with friends. Ben and Yesenia are fabulous with answering questions and giving guidance whether it's regarding simple transactions or making decisions about a banking product. The rates and services are top notch - my husband and I always talk about how we hope they don't get gobbled up by one of the monster, impersonal banking institutions because this is the first time we've really loved our bank. Highly recommend to anyone and everyone!
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April 2024 by Ellen Ross
Ben Caballo in Geneva is a treasure. He is the reason I gave Geneva Bank my trust- and more importantly- my money. A situation cropped up suddenly. Ben handled with it, not by the textbook, but with compassion. Want a bank that’s smart, makes you money and cares? Look hard at the people who work there. Everyone at this branch cares. Ben cares more than his pay grade. That’s what I want in a bank. Don’t you?
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March 2024 by Barb Wolfrum
We love banking at Geneva Bank & Trust. The staff is knowledgeable and friendly. Most of our interaction has been with Yesenia. When an issue occurred where someone was trying to compromise our accoint, Yesenia caught it and no losses were incurred. Yesenia then took measures to prevent any future issues from occurring. Thanks to her quick response we have been spared any further stress. This is the kind of banker that you want to work with - she is sharp and knows what needs to get done, and does it
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February 2024 by Mary Richman
After having an issue with my account, Yesenia was more than happy and very patient to help resolve the problem. She also followed up with me later to confirm that everything had been properly taken care of. She was a pleasure to work with!
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November 2023 by Tom Martin
Ben at the branch is not very helpful. Not eager to roll up his sleeves and problem solve.
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December 2021 by Robert Brouillette
Today marks probably the 5th time that I've tried to use the ATM here in the past month, and no matter what time of day I go, the ATM lane seems to be inexplicably closed at least once a week. Sometimes there's just cones in the lane; once there was a handwritten note on the screen that said the machine was out of order (the lane was open then, of course); and today someone is painting the building, and their ladder is, you guessed it, right in the ATM lane.I don't have time to go into the bank, and I'd rather be contactless given this whole global pandemic thing. Wintrust's app also has major issues with login, so I can't even deposit checks there or check my balance. If there was any other ATM I could use to make deposits, I would, but there's not. I'm going to be getting an account at a larger bank as soon as possible; I'd recommend you do also.
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January 2021 by Ryan Sjostrom
Recently set-up a new business. After much research, I felt the Wintrust family of banks was the best option for my business banking needs. From my initial inquiry through account set-up, everyone I worked with went above and beyond to make the experience easy. Excellent communication, easy to work with, and very supportive of my business. Special thanks to Vatsana & Corey for their exceptional customer service and support.
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July 2019 by Kimberly Kozar Lescelius
We are account holders and went in to see Darla for notary - she was terrific. Very accommodating - patient & understanding. Thank you!
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October 2015 by Patrick H
This is a fantastic bank with a very small town locally run feel to it. I do most of my banking elsewhere but I opened up junior saver accounts for my kids here. Every time we go in we are recognized right away and always greeted with a friendly hello.
