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June 2024 by tony G
Came here to buy a nearly 4k dollar tractor, and all I got was to watch the front desk lady argue with the fork lift driver . I ended up leaving with nothing. She was very rude . I did not want the so-called " floor model" that had been sitting outside in the rain and had stuff all over the seat and rust . I did offer to buy the floor model at a discount during their argument since the crate was to large for the trailer they had, but she snapped at me, saying I am not going to offer anything about that since we have these. I saud ok thats fine. I heard you all argue enough, and I returned the rented trailet and left .
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June 2024 by Diane from down the rabbit hole
You can find most everything you want. Garden prices I noticeably higher than the other local stores tho. But the selection is better.
I usually always find someone if I need assistance as well
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May 2024 by Julius Browne
Love homedepot. Valued customer for life.
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May 2024 by Billy Studnicka
Changed my review back to five stars, Very much appreciative of manager Dan for helping me out today.
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May 2024 by Jessy Kean
Had a online pick up order. The girl ar the service counter clearly hated her job. Told us to move our truck to contractor door. We did. Waited a solid 40 minutes. Go back in the order is just sitting inside the doors. Terrible customer service. As most of the other reviews... this home depot is not up to the standards of any other home depot I have shopped at. Whoever is in charge there really needs to do something
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May 2024 by Erica guerrero
Always great service and advice!
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May 2024 by Pedro Saldana
Today my wife and had an unpleasant moment at homedepot.
Everything was very good until the moment that the store supervisor followed us to the loading area just to ask me if I paid 2 five gallos of water, with very bad attitude, we felt very treated, because we paid everything while she was on the lookout.
It really made us feel that we stole the items, and it's a shame that the 2 supervisor treats good customers like that.
And finally they looked our received, just to turned back inside without saying an apologize, well I don't think I deserve it I guess. But it seems that the supervisors don't have a little idea how handle these situations.
I usually shop at this store for convenience. But since this happened, I will eventually stop buying here.
Store supervisor very rude.
We spoke to the general manager about the situation and he said that he was going to talk these 2 ladies about what happened.
Thanks Zac for listening our complaints today,
SUCH NICE GUY.
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May 2024 by Ivan Minieiev
Good store
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March 2024 by Joel S.
The staff / customer service folks are wretched. The mill work dept seems perpetually stoned.
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February 2024 by Elizabeth Juarez
Just had a consultation for kitchen cabinets with Jeff and was very impressed! He was very knowledgeable and took so much time with my husband and I. Never rushed us and helped explain several things that we didn’t even know to think about. He also explained pricing well. We are just starting the process of getting quotes for our kitchen so we were very happy to have this great start!
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February 2024 by Frank Bryan
Everyone that works there is nice and very helpful we find everything that we need
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February 2024 by Ivan Calderon
I needed to rent a vehicle to move some equipment from one job site to another. I went to 3 Home Depots in total the first two did not help me at all whatsoever. The last one I went to was this one, Ed and Dave were very professional and understanding of my situation. They accommodated me and got me on my way in a matter of minutes. Whenever I’m in the area this is the only store I’ll be visiting A1 customer service!!
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February 2024 by Jose Donovan
The have the best customer service. They do go the extra mile to help people out.
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February 2024 by Erica Tomei
The workers here are awesome! Chet was so helpful and determined to help me get my pipe off my old sump pump and I am so grateful he was able to get it off! Definitely recommend this location!
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January 2024 by craig martin
DISCRIMINATION AT ITS FINEST. Last weekend, my wife and I took our 4 kids to the Homer Glen Home Depot to participate in their in-store kids’ workshop for a family outing. Upon arriving, it was extremely busy and there was limited space for us. We found an area that had enough space for us to set up to start our project. Our youngest daughter who is just under two was secured in her stroller as she suffers from hypotonia (low tone) due to a structural anomaly with her brain. Due to this, she is not able to stand unassisted or walk.One of HD’s associates approached my wife and told her that our daughter was not allowed to be there. My wife thought that he was referring to her being in the way of customers being able to move around. She had asked him to help her move things around so she could move our daughter out of the way. He responded by stating she was not allowed to be here and needed to leave the area. My wife tried explaining that our daughter has special needs and cannot stand, let alone walk, which is why she was in the stroller. He stated yet again that she needed to leave. My wife questioned what would happen should she be in a wheelchair in which he stated she would be asked to leave the area.After realizing what was occurring, I asked him what he would have done if he was in our shoes and to my surprise, he stated that he would “follow the rules.” I immediately asked to speak to the manager/supervisor of the store. I explained to Doreen what had just occurred between me, my wife, and their associate. Doreen stated that he was incorrect and accommodations for our daughter should have been made. After leaving the store, we called corporate and filed a formal complaint with Home Depot. Jose was very understanding and validated our feelings and frustrations based off what we had experienced.Later that afternoon, the Assistant Manager of the Homer Glen Home Depot called and spoke to my wife and me. She shared that they would be addressing this associate’s behavior and could not go into detail as to what the conversation would consist of. She then proceeds to say that he should have “made room for you (us) in the back.”Here are my thoughts on this situation-SHAME on Home Depot (specifically the Homer Glen location) and SHAME on that Assistant Manager for expressing that placing children or customers with special needs/disabilities in the back is a sufficient response in addressing the fact that our 19mo child had been discriminated against. After taking some time to reflect on this situation, I am angered at the fact that the store is not proactively making accommodations for children/customers with special needs and/or disabilities. Instead, they are being reactive, and the optics are not good. After our conversation with her, my perception is my daughter is an afterthought. Should she or another child had shown up in a wheelchair or other assistive device, the tables and how they were set up would have not allowed for her to participate which is extremely disheartening.What I would expect from Home Depot moving forward is to take proactively actions for every workshop and make accommodations for children or customers with special needs vs piecemealing something together and shoving someone in the back. Additionally, I was them to amend their policy and procedures related to workshops within their stores to make this population of customers feel welcome! Education on laws that protect individuals with disabilities and sensitivity training should be provided to ALL their associates, not just this one individual. There are small, yet meaningful ways that they can assist children/customers with disabilities such as listening to the customers and asking what they need that would be most helpful for what they are trying to achieve. Under Title III of the Americans with Disabilities Act, all public accommodations in IL must provide auxiliary aids and services and modify their policies when necessary to accommodate customers with disabilities.
