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June 2023 by Terrell Moore
I have never had a problem here love the staff and the security guard is on point and very nice.
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June 2023 by Jeanine R
Our account was compromised through this branch. Fraud was committed- a teller let someone (not the acct holder) withdraw $4000 from our account. This also just happened to be payday so there was more money than normal. It also just happened to happen at 4:15pm on a Friday, you know, when the resources are not available to a handle the situation. While Old National did make good and refund the money, no one cared to investigate the fraud. We did press charges but again no one really cares.
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June 2023 by Brandon Roa
Idk , this bank is something else. You call and wait and wait and wait just to not speak to a live rep. Then after a long long long while phone hangs up on you. Smh , horrible bank
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April 2023 by RJ73 T
Can’t get a live person. Trying to find hours of operation for Good Friday. Hit number 3 for hours, sends you to another recording.
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October 2022 by kelley thomas
Because they let anyone come . And Take your money out your account every one please don't bank with this bank because my name was on account with my daddy and there let someone else got 12000 out me my daddy account I put 1 star on this banks but i
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September 2022 by Cee Love
I wouldn’t recommend this bank they are totally unprofessional and does not protect their clients of fraud!!! they close my account for something I wasn’t aware of they didn’t send a letter or anything I had the fraud protection on my account and still someone was able to hack my account and also I have gotten weird texts messages Claiming they are old national bank I told them about these texts and still nothing had happen my account was closed for something they should of been protecting me from they didn’t try to work with me or anything I couldn’t even open a new account also it’s hard to get someone on the phone and the lines are extremely long DO NOT BANK WITH THEM RUN WHILE YOU CAN!!!!
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September 2022 by cheryl Carothers
Just tried to call AGAIN, message says its after business hours (4:35pm), website site claims they close at 5, service has dramatically declined.
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August 2022 by Anj Souza
I’ve been on my phone waiting for them to answer my call for one hour because my card is having some issues I can’t use it even tho it is activated.
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August 2022 by Kim Zierden
Long wait lines on multiple visits.Unable to schedule appointments online or by calling local branch. Time to move my money.
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July 2022 by marcus white
It's a new transition I understand that but this is ridiculous people can't access their accounts they have only 2 personal bankers trying to deal with the customers I've been in here for an hour and they have called only 1 person so far really makes me want to take my business elsewhere
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November 2020 by Dean R.
The day of banks caring about client is gone. All I needed was change for $100 Bill and no one will take it. I lost my debit card and because I was honey and told them the truth that I don't bank there that I could not it changed for smaller bills.
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October 2020 by Lois Sullivan
I had good customer service today. She took care of my business in a professional manner. Thanks!!!
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May 2020 by India Dixon
This location is horrific I usually go to the Munster location but thought I would stop this one since it was down from where I was running my errands never again .
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February 2020 by Brandi Garrett
I visited this bank today I spoke with the head banker not teller about a document i needed from the bank he was rude he told me he was unable to do it when i had been told they can he acted as if i was wasting his time because he had more important business to take care of he was very unprofessional and non helpful to say the least
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July 2019 by Sender Restricted
Used to get good customer service when they were Great Lakes Bank. Service has gone downhill ever since they got new staff after the switch.
