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October 2023 by Culinarily L.
Family owned business. Great helpful staff Lots of unique,natural dog treats & dog food.
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October 2023 by Eris L.
Love Bentley's, but the customer service and attitude of the staff at the Long Grove store need a lot of improvement. Very rude, unhelpful, and condescending. As a long time customer, I will not longer go to Long Grove. It's worth travelling a bit further, to the Arlington Hts store, where they treat customers kindly and with respect, unlike Long Grove.
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March 2023 by Anna Saltzman
I love this Bentley's! The staff is wonderful. Julia the manager goes above and beyond, always super friendly and extremely knowledgeable about dogs/cats/the stores products. I literally forget I am in a store sometimes and can spend over an hour here, (and of course tons buying lots of items for my animals). The products here are premium and I have probably had the least returns here out of anywhere I shop. (less then 4 total). Thank you! 100000000% recommend this store!
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February 2023 by heather miller
We love shopping here for our 2 dogs food & treats. The customer service is friendly & quality of the products outstanding.
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January 2023 by Gabriel Kibrit
Extremely helpful staff. Store manager went out of her way to help with my very anxious pup. I am very happy with selection of products and extremely friendly staff. Thanks again Julia for being so kind to my Kibbles.
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June 2022 by S E.
Don't go here- they are ANTI RESCUE DOG and ANTIPITBULL! Awful experience!!! The store ONLY honors discounts if they like your dog breed. The store had a 10 percent discount offer on food if you bring your dog. Well I explained to them my dog is a rescue and I'm working on her, she came from a bad situation and was abused and shouldn't be in a store environment. I said I could leave her in the car, and would appreciate the discount as I can't afford the dog food for my dog at the moment. The owner and another lady who worked there were beyond rude, literally SHAMED me for my dog, they told me "That's what I get for rescuing a pit bull", told me if she's not friendly I don't get the discount. 1 .NO where in the store advertisement did it say that I need to have my dog physically in the store to get the discount. ( before I told them my dog breed, they wouldn't let my dog even be in the car for the discount) 2. What PET place of business doesn't honor a discount cause of the dogs breed? 3. What place of business shames a owner for trying to rescue a dog and help it and won't honor the discount? Absolutely absurd I've been a customer for years and years and disgusted at the awful service and ANTI RESCUE and ANTIPITBULL the owner is. How can a store be so cruel especially a pet store?? I DONT recommend this place. I have friends in other rescue groups who have bad experiences at this store as well. Disgusted at their behavior.
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May 2022 by Sara Vazquez
They are so sweet here and really care about helping you and your furry friend.
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August 2021 by Sue Dillon
Love the products but store manager is not friendly and has a major attitude. Both times I dealt with her she was so rude and snotty. I am taking my business elsewhere.
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June 2021 by Ashley C.
I have been coming here for a while but this morning was the first time I brought my dog with me. She can be a little shy but the woman working was so kind with her, my pup even walked out with a smile on her face great food and treats. It can be pricey, but definitely worth it. And I appreciated the extra kindness!
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May 2021 by Bill Myers
Super helpful people
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May 2021 by Diane Lanken
I'm disappointed that they have stopped carrying some of my cats favorite proteins
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December 2020 by LP SV
Friendly staff, a good variety of products and a good selection of toys!
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October 2020 by Lori Pak
I saw this store off of US-45 on my way home and had to stop by and check it out after getting a latte from a Starbucks two doors down. Only reason I gave it 4 stars was it didn't have as broad of a selection I'd hope it did and the prices are slightly more elevated than I expected. Nice place to pick up something for your pets though!
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October 2020 by Ashley Kaye
Great staff always organized and on top of everything
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July 2020 by James Perrin
Exceptional customer service
