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April 2024 by Mark Rieger
Just amazed and then relieved to see this office IMMEDIATELY act to test and diagnose my 15 year olds condition (bronchitis) and then to begin treatment that we sought and suspected weeks ago. We called because we needed help and they responded appropriately. We are grateful for such a treatment and right here in our backyard. So thrilled to know where to go, should we need this help again.
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April 2024 by Lisa Rieger
Brought our son in for treatment of a cough that just would not let up after 6 weeks. The doctor and staff were caring, thorough, and swift in the care of our son. The doctor, nurse, and staff provided immediate relief for our son and provided a treatment plan that had him on the road to recovery. This office was able to rapid test for the flu, COVID, and RSV in addition to a chest x-ray that showed bronchitis. This all happened right in the office at West Lake 24/7. We are grateful to have a professional medical resource that can provide a high level of care right in our neighborhood. What a blessing West Lake 24/7 is!
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March 2024 by Nancy Barajas
Visits are in and out! There has never been a time where I felt like my concerns weren’t heard. Highly recommend.
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December 2023 by Lamar Hawkins
I took my son here because he has a cold. I told them he has a heart condition and the doctor wouldn’t even touch him. She didn’t feel “comfortable” seeing him. She offered to call an ambulance but didn’t care enough to do anything for him (He did not need an ambulance). I tried to explain that I spoke to his cardiologist and this is a cold and not an issue with the heart! The doctor was rude and didn’t take the time to listen. I felt like my son was discriminated against because of his heart condition! I guess they only help the part of the community they feel “comfortable” seeing! If you have underlying conditions, DO NOT GO HERE!
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October 2023 by Michelle Thomas
Very clean and the staff is very friendly.
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August 2023 by Lisa Clayton
Clean facility, the staff was very pleasant, and the doctor not only helped me with my issues, but gave me information I didn't even know I needed. I would definitely visit again.
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August 2023 by Angela Adams
I am reporting this facility to the STATE they are fraudulently using my insurance for somebody dialysis treatment and home healthcare DUMMIES I HAVE ALL MY CHILD MEDICAL RECORDS SHE DIESNT RECEIVE DIALYSIS OR ANY OF THE OTHER THINGS YOU CHARGED MY INSURANCE FOR WE CAME IN FIR COVID TESTING BACK IN 2021 so why is my insurance still being used in this facility I ADVISE NOT TO GO TO THIS URGENT CARE CLINIC THEY NEED TO BE SHUT DOWN
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July 2023 by Julissa T.
they charged me $5k for one visit, no tests no xrays. scam do not come here please im begging u
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June 2023 by Nina Devitt
I found everyone from The front desk to the doctor to be caring and professionalI would definitely recommend this place
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December 2022 by Bethany P.
Frequented this clinic as my doctor's office did not have any available appointments and it was suggested to me to be tested for COVID because I was experiencing severe throat pain and the coughing I had was resulting in chest pain/back pain. The nurse took my vitals, swabbed my nose and throat for COVID, flu and strep. The doctor came in spoke with me for all of three minutes and told me to come see him in 7 days for a retest. Why when I can get tests through my ins. for free? No meds prescribed, no health history taken, no exam to include listening to my lungs. Not confident in his bedside manner. I asked the nurse to come in and listen to my lungs and she told me to respect what the doctor said/did because he is the doctor. What part of chest pain did he not understand? Fast forward 24 hours, and I contacted the nurse at my doctor's office who took the time to go over COVID protocol and answer any questions that I had to alleviate my concerns. The doctor prescribed Paxlovid because I have risk factors within my family that could result in the possibility of developing more serious symptoms that would require hospitalization. Never again will I go back to that facility. By the way, within 12 hours after my first dose, I began to feel much better.
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November 2022 by Candace Jordan
The lady at the front desk was very nice but the doctor is terrible literally horrible he asked me what do I think was wrong with me and then told me it was nothing he can do for me I told him how sick i was he told me he can't prescribe me with anything and that I need to get vaccinated and drink some fluids a waist of 60.00
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October 2022 by Mark Kelly
Great patient care.
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August 2022 by Angelica Wideman
Does not operate at the hours advertised. Said it closes at 9pm and they don’t answer the phone (all 6 times prior to driving and once arriving)I get there at 8:40 for stitches and the building is completely closed. Poor business management
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July 2022 by Michael Romasanta
I was in and out, LIGHTNING SPEED (For a clinic lol), at River Forest it takes like 30mins to an hour just to get in the room sometimes. Bada bing bada boom done, I'm fine. Five stars, cleanliness, friendless and hits the marks.
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June 2022 by Ariana Ostrowski
Not only is the staff rude, but they lack software other clinics have which causes a significant hindrance to people. The place is riddled with medical staff who apparently weren’t friendly enough to work at much better clinics, but the receptionist was nice, give her a raise.
