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February 2024 by Nate Losac
When i was shopping at autozone a few days ago, i had went there just to get a few cleaning supplies for my car. When i found the things i needed and went to go checkout it wasn’t that great. The employee, Ayden, wasn’t focused on me or anything i was needing for my car. I had told him multiple times i needed something for my battery and all he kept saying is “i’ll be right with you” and just went away on his phone. When i was talking to Ayden the customer service wasn’t good or ideal at all. He kept giving me this low and negative attitude and almost made it seem like he wanted nothing to do with customers or giving good output on the job. I had asked Ayden if there was something i could help him with, i told him more info about the car to maybe give him a better look at what was needed. When i told him he laughed and said “No”. They shouldn’t be hiring people who can’t work well with people. When he finally got the part i needed after 15 minutes he practically threw the pack of terminals at me and gave a big scruff at the end. He didn’t seem like a good person to interact with. I have had this happen before with this employee but i just took it as a bad day for him. Anyways, i am not going to be coming back to this autozone as long as people like him are working at this location.
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January 2024 by John John
They know there stuff!
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January 2024 by Jon S
Good guy staff member Ayden helped me with a few technical problems. Knowledgeable and very hands on, went as far as performing the replacement I needed with my Honda accord. Thanks bro
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January 2024 by Mor Tat
Great fast service. Received exceptional help from a young employee named Aiden. My family came in due to a broken head light and he helped us purchase a new bulb and fixed it in a few minutes. Very kind and answered all our questions while juggling other tasks in the store. Thought he was the manger at first with how professional he was but he said he had only worked there 2 months. Keep up the great work Aiden!! And thank you again for your help!!
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January 2024 by LADD
I was looking tonight for a steering wheel cover for my wife. They are too attentive at this store. Manager kept asking if he can help me find something. Can’t just walk the isles and see if I find something else she might like in her car. Going to Walmart.
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January 2024 by Samantha “Storm” Arriaga Bray
Matt was very informative and helpful on the phone with what battery my car needed. He helped me find the best wiper blades that I needed replaced as well. Both Matt and Max helped install my battery for me in the cold weather. They helped me so much and were genuinely nice the entire process. I can tell they know what they’re doing! I will only go to this Autozone from now on for any of my future needs because of how well I was treated and helpful Max and Matt were to me that day!
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January 2024 by Ashley Rose
Rory is amazing and deserves a raise! He helped me find everything I needed and was super kind and informing. I needed a cover for my steering wheel and new wiper blades. Rory helped with the entire process and was even kind enough to install both items for me after I purchased them. I cannot think of a better experience, as he truly went above and beyond. Will definitely be returning and recommend this store to anyone who needs anything car related.
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December 2023 by Arnie Janickas
I had been experiencing an ongoing problem with my non-working taillights. I tried changing bulbs and fuses yet to no avail. Extremely frustrating. Claire, an incredible employee of AutoZone was extremely committed to not only helping me, but determined to solve my car issue. I need my taillights as I drive to and from work during darkness. Claire took it to the next level. She came out with me to my vehicle and tried a number of different solutions. After twenty minutes or so, she finally solved my taillight by identifying a few different fuses that I never attempted to replace. She did it! It worked! Such a relief. She is a rockstar and the team at the Mount Prospect location truly commits to the customer. Thank you Claire!!!
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November 2023 by mariela arguello
I visit this store and honest is the bad decisions in this store have really bad customer services went ask something did don’t have in the store went I going to check by my self is have in stock and giving the bad actitud the cashier and you need to be careful went giving any items because giving the wrong piece this store is the near to me and now I going to golf store is really good
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October 2023 by Joe Bush
The manager at this store is excellent and provides excellent customer service. The kid that was literally sitting on the counter didn’t bother to stand up or assist me with finding the item. He just sat there and pointed and said it should be in that aisle. Please teach this generation or at least this kid what customer service is.
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September 2023 by Jim Ivers
I was stranded with a dead battery. Was able to get the car jumped and showed up at AutoZone right before closing. Matt who works at the store help me diagnose the problem and then he helped me pick out the right battery and then he also helped me install and do all of the work outside to get the car running properly. I really appreciate Matt doing all of that work. Thank you very much!!!
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August 2023 by Angelica Sanchez
I love this store. Everyone is alway super helpful. The store is always stocked and clean. I actually go past my local Autozone to come here!
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August 2023 by Elizabeth Ure
Great store with amazing customer service! I was in and out very quickly with everything I needed. I will definitely shop here again!
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July 2023 by Rudy Monroig
This autozone is the best in the area, I use AZ all throughout chicago and the service is very inconsistent. This store however, the service is always great and CONSISTENT.Caitlin and Matt helped me out and got me out of the store as quick and as pain free as possible. Special thanks to them!
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July 2023 by Brandon R
Charlie and Matt were extremely helpful and patient when I came in to buy a new sensor. Both gentlemen were very knowledgable and put great effort in making sure i bought the correct part for my car. Thank you again guys!
