-
August 2024 by T Diane
Walked in to get my apple screen fixed. No acknowledgement, Horrible customer service, lack of communication. I waited for hours just for them to tell me I have warranty at apple. Frustrating, because instead of them wanting me to get my phone fixed. They wanted to sell me everything in the store like a new phone!!! The perks for working there must be pretty good because I heard all about them.
-
August 2024 by Dharmesh Thakkar
went into just buy a gift card and the guy asked so many questions - same thing happened two months ago in February hence why I write this review
-
June 2024 by annie williams
My mom broke her phone last night. She went to this Verizon today with hopes of having help getting a new phone and setting it up. While she had struggles obtaining her email passwords to set up her phone (her mistake), the customer service at this store was incredibly disappointing. She came home in tears due to the rudeness she experienced. She arrived during her lunch hour for help and ended up having to leave and come back due to the length of this dilemma. She went back as soon as she got off work (6:30 pm). The employee helping her with her phone was aware that she would be coming back. He was incredibly rude and rushed my mother. I understand there are strict business hours, but as someone who has worked in customer service for years, employees should understand that you help customers that arrive before 7 pm and finish helping them. This employee (Kevin) is the manager of this Verizon, making this situation and his behavior that much more unacceptable. My mom stated that his tone was extremely condescending, he kept looking at his watch, and my mom ended up leaving without her phone set up at all. I am extremely disappointed with the customer service as we have been Verizon customers for 25 years and because this behavior came from the manager of the store. This needs to be made right as we have been made to explore other cell providers.
-
May 2024 by Mollz
Horrible customer service.
-
May 2024 by Victor Moisei
Service ?
-
April 2024 by Victor “V” DeMarco
Absolutely the worst place to go; if you're looking to go here, don't waste your time. Your representative **son was extremely rude, extremely condescending and displayed poor professionalism. It seems that customer service is not a required skill set to work at this place. As I'm on the phone, and in the store with a Verizon representative, his childish demeanor had me leaving your facility. She asked me to go back in so that she could speak with him, to which I denied the request, and left the facility. I get finding employees is slim pickings, but my god this is the bottom of the barrel.
Three representatives were in there today at 5:00 p.m., and not one of them could be bothered to get up; let alone say hello. Judging by the other reviews here, it's seriously a wonder how this place is even still operational. The worst part of this? It was all over a sim card that was already set into the system for me to pick up. Do better with selecting, and training your employees.
-
March 2024 by Erika Nikole
I ordered a phone online and I was approved. But then, when I called, they said that I wasn’t approved. So I went into the store, and The application was blocked on their end, and said someone would call me within 24 hours. They didn’t call. So I called them two more times, I talked to the same people, and they said that certain information was not matching, But They wouldn’t tell me exactly what information was needed.
-
March 2024 by Siena Iwe
Horrible horrible experience at this store with a young lady who didn’t know what she was doing. Now my entire Verizon account is screwed up with incredible amounts of charges I never signed up for.
-
January 2024 by Shannon Madera
Went in the Worker was friendly helpful and quick and easy
-
November 2023 by paul massura
Always helpful.
-
September 2023 by David Lee
Is there sufficient training provided to ensure the competence of these individuals working here?My spouse obtained her Verizon service via this establishment, and it turned into an absolute nightmare. Subsequently, when she decided to switch her carrier, an unexpected fee of over $300 was imposed for contract termination – a condition we were never adequately informed about or agreed upon. This has been an extremely exasperating ordeal.If you are contemplating a move to Verizon, I strongly advise AGAINST considering this particular location. There are certainly superior alternatives available, offering more commendable services.Safeguard yourself against the possibility of falling victim to deceptive practices.
-
June 2023 by christine ducato
I am giving 1 star because they won't post if I don't give any stars. If you are a business I would suggest NEVER using Verizon Wireless at 111 E Ogden because it is an ABSOLUTE JOKE!! Their business managers Elliot Villarreal & Shaun Crawford will do what they can to get your business and then NEVER RESPOND to you once you run into issues. Elliot upgraded 8 devices and left all of the old devices on the account, which left me being double billed!! Now I am left to fight with Customer Service regarding a credit because they are too coward to deal with the problem that they created! I had to report the local rep to the 800 number and was told that I would be contacted by a Regional Manager to discuss it further. Guess what, NO CALL has been received!We pay $1500 a month and can't get the time of day from them! This is absolutely ridiculous that we are going through this! If you are a business, RUN FAST from Verizon and go with another carrier that aren't thieves!!
-
January 2023 by Christina D.
I haven't ever left a bad review (1 star) on here, but this experience was so horrible that I had to. This store basically told me that they couldn't resolve my issue because "they have no power" and let me leave the store without any resolution. I am paying for a phone that I never received and they told me there was absolutely nothing they could do to help me. They even went to the General Manager of this store and this was his response too. So I am paying for a phone that I don't have and even threatened to leave Verizon after many many years with them and they said "ok". DO NOT GO TO THIS STORE if you want to resolve any issues.
-
January 2023 by Marion Douglas-Hempel
Eddie was a terrific help. So grateful for his patience and expertise
-
December 2022 by Siyao G.
Absolutely HORRENDOUS service! I came in here only for a SIM card, refused to give one , even though we already paid for it. Well we called HQ, they actually offered to SHIP one to us, no questions asked! These lobbyists are getting ridiculous!
