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December 2024 by Maxx Mahler
Tons of options to choose from.
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November 2022 by Jill L.
I was excited to get new countertops--needed them for years and finally went in, chose a countertop sample that I liked, paid in full, and waited. On the day of the installation, I thought the installers handled the counter with greasy, dirty hands because there were black smudges in random places, mostly on the edges. They said it's part of the material. That is the same story I'm getting from the local Home Depot management, the Corporate level management (who now won't even reply to emails). These black marks were definitely NOT in the sample I chose. I understand there may be a little variation in color, but these are absolutely awful. Nobody would want a counter with these random black smudges on it. I was told that it matches the manufacturers specifications...I don't care. It is not what I saw in the store and paid for. $3000 is a lot of money to me and not a drop in the bucket for Home Depot. They're telling me too bad--they aren't going to do thing about it.
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August 2022 by John F.
I went in for some larger plywood and needed it cut down to size. The employee supposed to be working lumber was nowhere to be found for at least an hour. Joe (who said he was a new transfer) went out of his way to help everyone I saw him cross paths with; myself included. Joe and Martin seemed like they were running that half of the store. Thanks guys!
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August 2022 by Ryan W.
Downloaded yelp just to say that this place has the worst customer service I've ever seen. Waited fifteen minutes to ask for help and was told to try looking again before eventually deciding to just climb the shelves myself to grab the cardboard box I needed help getting down.
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October 2021 by La Don F De Lap
Bloomington/Normal Ill, Oct 3,2021 approx. 1400 waited an hour for help at Menards,asked several times for help...got none...crossed the street to Home Depot asked for help got Elaine,got right on what we wanted,wasn't sure on how to enter our order she called Dani...long story short little over 2k later 2 new exterior doors and 3 new storm doors ordered...Thank You Elaine,Thank You Dani...Completely helpful,courteous, and customer service oriented!!! These 2 deserve a well done and a raise!!! LaDon F DeLap
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September 2021 by C C.
Unhelpful, poorly-stocked, and about 50% of employees don't follow posted safety protocols. It's a bunch of trying-but-don't-know-much college students and entitled-but-dangerous-ratlicking-boomers there. I've now walked out and not purchased twice because it was more anxiety-inducing to shop there than to actually build the thing I'd intended. It's a bad place, and the manager should feel bad.
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May 2021 by JJ Lane
Great customer service! Quick check out! I also had an online order loaded for me- was great!
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June 2020 by Laura Limon
Bought a refrigerator here six months ago. Time to replace air and water filter only to find out they don’t carry replacements in the store. Really?
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May 2020 by Mike Cavitt
Very pleasant experience on the first day of the mask decree from on high. I was never asked, or made to feel bad, cause I wasn't wearing a mask! Great store, and Company!
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November 2019 by Laura Limon
Guess you’re hiring for telephone customer service since you don’t pick up!
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August 2019 by Arwen Giordano
Answer the phone. Been trying for 25 minutes. It just rings. Yes, during regular business hours.
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November 2018 by Kyra Carr
Very helpful and kind people.
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November 2018 by Bob McGinnis
good products friendly employees
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October 2018 by Lynda Bahnsen
Always get the help I need at Home Depot...unlike some of the others. Great customer service!
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August 2018 by Amy Askins
Don’t even want to give you one star. 7 days ago we were there, your person was supposed to have someone contact my son about installing a gate on an already existing fence. Pecked away on the computer, said it was set for us to hear from someone in a day or two. We know stuff happens, but the response my husband got today when he called is what really made us realize you don’t need our business.
