Gerald Subaru of North Aurora offers a sales experience marked by a good inventory, competitive pricing, and a no-pressure, straight-up sales approach. Customers report a friendly, professional, and honest environment with prompt, accommodating service for questions and test drives. The process is described as pleasurable, with excellent follow-up and clear explanations throughout, contributing to high customer satisfaction during vehicle purchase. The service department receives mixed feedback. Positive experiences highlight fast, helpful service with accommodations like rental cars and easy online scheduling. Recent impressions note significant improvement in service for routine maintenance, with helpful vehicle reports provided. However, some past experiences cite disappointing service, including multiple return visits to fix the same problem and poor technical communication regarding repairs. A resulting recommendation from some is to purchase at the dealership but seek service elsewhere, though this view is not universal given reported improvements.
