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October 2025 by Ilene p
My mother banked here and a mortgage here. She passed away. Dealing with the Personal banker guy -I think Dennis-and the manager -Dwyer-was a nightmare. Screwed up and delayed the closing of her home also very slow. Very rude. Very unprofessional. I would never bank here myself.
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May 2025 by Goddess Castillo
I strongly discourage anyone from banking with Huntington. The manager, Donald Dwyer, was extremely rude and unprofessional—he even threatened to call the police on me simply for asking why they closed my account. They shut down my access to my own funds, falsely claiming I was being rude, when all I did was question their actions. Terrible customer service and unacceptable behavior.
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April 2025 by Alison L
Came here to take care of some business for my mother unaware that it is was closing. Don Dwyer took care of us regardless of the time. He was polite, knowledgeable, personable, attentive, and very welcoming. I also observed him giving other customers the utmost respect and care. It was a pleasent experience. :)
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February 2025 by Anna Duffy
Called to make an appointment with a banker and was placed on hold for 17 minutes before I hung up and redialed. On second attempt, immediately after I hung up from the first hold, I was able to speak directly to someone who said that she would have to place me on hold to ask a banker for an appointment. When I refused to be placed on hold again, the person took my name and number and said that a banker will call me. Leaving someone on hold for more than fifteen minutes with coming back on the line to update the wait times is unacceptable and shows poor customer service.
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July 2024 by Kathy Mc Court
Terrible customer service ! Go to 103rd and Cicero and save yourself a headache
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April 2024 by Donna Richard
Spoke to both Dennis and Jeanette who refused to provide me their last name, branch manager information or number to file a complaint against Huntington Bank. They closed out my contractor's account as suspected fraud due to a check I gave him. Huntington cashed the check but refuse to give him the money or reverse the check to put the money back in my account. How is this fraud when Huntington got the money out of my account and now refuses to return my money or give to the account hold. Tried to get at assistance at the 103th & Pulaski branch where Dennis and Jeanette refused to provide me their last name or branch manager information. I asked for the complaint department again would not provide the information. I explained to them they was breaking the consumer protection laws. I'm in the process of filing a complaint but have reached out to channel 7 I-Team News to investigate but this branch and Huntington Bank. Will do follow up.
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June 2023 by Marc Baker
Best location ever! This branch was great when it was TCF and it is even better now. I've never seen better customer service at a bank ever. When you come in you feel like you're part of the family. Always helpful and friendly. The branch Manager ( Mr. Dwyer)is phenomenal! If you're looking for a better bank this is it!
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May 2023 by Tara Morrow
Mary today was such a joy especially after having just left the other branch in oak lawn for their rude behavior. It smells fresh inside, everyone smiles and greets you even the security lady. This Branch is the reason I did not pull out my money and close my accounts today, thank you!
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May 2023 by Eli Mendoza
The worst customer service ever
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February 2023 by Frank Bolton
Very knowledgeable and courteous staff
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January 2023 by Eileen Bobo
I used the drive through ATM to complete my transaction. No issues.
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August 2022 by Josie
After experiencing trouble with my password and being locked out, Mr. Dwyer did an amazing job in not only helping me reset my password, but also in opening up a checking and savings account. He was very kind and was able to assist me quickly despite me not having an appointment set up.
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June 2022 by doris coleman
I had a very good experience at this location. Banker Nicole Carrasco was very helpful and solved the problem that I had quickly and professionally.
