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July 2024 by Aye_Yo_Kish
The pharmacy manager Courtney has the worse attitude. With the construction going on next door. It’s hard to hear. As if she doesn’t know this. She gets an attitude and slams my prescriptions in the drawer and shoves them out to me and walked off. Now I called to get the corporate number and asked for the manager and i was told it was Courtney. So I said no thanks I will just call Corporate. Guess who called me to apologize. None other than Courtney. Said she doesn’t usually say have a nice day or is there anything else? Not you called to apologize and make excuses for your behavior.
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July 2024 by M Myles
I recently visited this CVS and Matt at the front register was so kind, helpful and intentional when providing me with assistance.
Also, the pharmacy staff was amazing. As a school nurse, I had to safely dispose of outdated and other medications by law. The pharmacist provided me with the information and guidance needed to dispose of the medications in an appropriate area near the pharmacy.
This was one of the best experiences that I have had. I had help with what I needed and the atmosphere and staff were all great. Keep it up. Thank you all.
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June 2024 by Geraldine James
Pharmacist Courtney at Store 1768, Olympia Fields, I'll. I asked for information regarding a protein drink featured on CVS Website after not finding it on the shelf. Ms. Courtney directed me to staff in the store as she is only responsible for items behind the counter. When did pharmacist stop helping with over the counter supplements, etc. I didn't know if this item was one of the many locked up items. Courtney tone and demeanor suggested she didn't want to service a senior citizen in this heavy diverse area. Thank you for the opportunity to speak regarding my issue today, 6/10/24.
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June 2024 by John Fulton
Quick Service and Low Product Prices
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June 2024 by john DQ65
Great place , well organized, easy to find on what you need, use the discounts .
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April 2024 by Francisco Montalvo
Clean, good product selection
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April 2024 by Cayla Shine
I've been going here very frequently for the past 4 months to get my grandfather's medications and every time the pharmacy staff is very nice. Many of these reviews say they're rude and provide terrible service but not once did I leave having a negative experience. The only thing I will complain about is the fact that there is one cashier in front and 2 self checks. Most of the time there is a line for the cashier(3-4 customers long)and if you use the self check chances are it will mess up and you'd still have to wait for the one person on duty to come over and help. Other than that, I will say the store is always clean so ?
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March 2024 by Brittany Morton-Myers
Every time I visit this pharmacy, either they're understaffed and slow or they have NASTY ATTITUDES.
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December 2023 by Latiffany
What can be said...a WHOLE LOT!!! This CVS in Olympia Fields has changed in customer service and it's NOT for the better! Ever since they closed multiple locations and shipped everyone to this location the Staff has been EXTREMELY UNPROFESSIONAL. I would go in and know every tech and Pharmacist by name and they would know me as well. Now, I don't know anyone anymore. However, I do know the rude staff there!! They are impatient, and rude, and the last time, we were there the Pharmacist accused my Mother who is legally blind of tampering with her medicine. There is also always an issue with medication refills and the text feature through CVS. The staff/ Pharmacist there always responds by calling your doctor or calling your insurance we can't help You. Corporate needs to look into the store and its employees and adjust accordingly.
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December 2023 by L. H.
Service sucks!!!
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November 2023 by rosevelt/bessie colvin
This store has pharmacy employees that are very rude and apparently cold hearted. They are never kind. They don’t say hello or good bye. If you try a greeting they cut you off with “name” “birthday” - take the info and never say anything again until the payment cost. Take the money without a thank you or a kind face. Then they slam money drawer at you take the money and never speak again. You have to guess whether they are done or not. They don’t care if you have a question about the prescription or anything else. If ever there is a need they will lean away from the human, kind thing to go out of there way to be MEAN. The behavior is so consistent that it has to be the management and training. I would shop there to get other things but they are too mean for that. I will go anywhere else to get what I need. Wish my insurance contracted with Walgreens.
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October 2023 by Nakira White
Called for information about a vaccine and got attitude and hung up on. Very rude
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October 2023 by LadyDee Speaking Wisdom
My Husband and I had an appointment for 2023-2024 COVID-19 Vaccine.We called CVS to see if we could come in earlier. They said fine. Upon arrival, we gave our names. The employee immediately snapped and said "I'm backed up, you have to wait 20 minutes.There was a weird energy in the air, not good. She was angry, hostile and unprofessional. She brought out a needle. Did not explain type of shot and go over info.We did not receive printout or receipt of any kind. I don't even know if we got the shot or if it was a placebo.It was impersonal, cold, uniformitive.I highly recommend you do not use CVS pharmacy as customer service is 0 and they clearly don't care about customer satisfaction.
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September 2023 by Kenneth Purscell
I've read some of the reviews, and am surprised. I have never had a delay in COVID test results, not even when they were doing the PCR test which took a few days. My last test with them was a glorified self test, a bit more accurate than the home test, and the results were texted to me by end of day. As for prescriptions: I've never had a problem with them filling a script. If anything, they've rushed refills or refilled when I asked them not to do so just yet. So, not perfect, but my experience has been better.
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September 2023 by victor valdez
I called today September 14th @ 10 minutes to 8pm .and been going to CVS for over 20 years and every single time I try to get info about my meds they have been very nasty verbally they have no remorse for people who are sick. This time I will call corporate
