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January 2024 by Tiffany C
S/o to the two employees working tonight (Chris and one other guy). You guys are my heroes! :)
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December 2023 by Pete Pann
Extremely helpful!!!
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November 2023 by Alex Rackow
After experiencing sub-par customer service at AutoZone down the road to remove/test a car battery (they denied the service saying it was "too complicated" before even attempting), I decided to try Advance Auto Parts down the street. Worked with Alex T who was more than helpful/knowledgeable. He was the only one in the store at the time and managed to remove my car battery for testing, suggested a new fairly priced replacement, installed said new battery and ran a code test for a prior Check Engine Light warning all while being rained on might I add - and still managing to help other customers waiting in line. Was extremely helpful/educational and even recommended his preferred Palatine auto-body shop for future repairs. Big love to Alex T - I am a proud Advance Auto Parts customer for LIFE.
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October 2023 by mws5451
Great service. Enjoyable experience too to bottom. Knowledgeable people working behind the counter and the gentleman who installed my battery was very kind and knew his stuff. I plan to make future purchases at this store and location. Highly recommend visiting here rather than taking basic issues to the dealership.
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October 2023 by Jeff Smith
Alex helped me with a new battery and some brake fluid. Nice guy, knew his stuff.
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September 2023 by Brian Miller
Liz & Chris were so cool and nice. Bought a new battery for my Caddy and Chris installed it within 5-8 minutes (super fast to say the least) and Liz the manager could not be more professional. The old school way that you don't see anymore. Quick...honest...price was great. Would highly highly recommend this Advance Auto Parts to everyone.
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September 2023 by L Peter
They had everything that I needed in stock, while the clerks were very kind, polite, and knowledgeable.
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September 2023 by Lawrence Peterson
They had everything that I needed in stock, while the clerks were very kind, polite, and knowledgeable.
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May 2023 by J Mueller
Great service! Alex helped me & couldn’t have been nicer.
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February 2023 by Mark Grabowski
Great store. Friendly staff. They will even put on wipers and install batteries for you for free.
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November 2022 by Margie O'Brien
Needed my car battery checked.. employee checked it and it came back “okay”. He cleaned corrosion off the battery and sent me on my way - no charge! Very trustworthy and honest.
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September 2022 by Michael J
The troll working behind the counter was completely useless! Unable or unwilling to explain the difference between the Bosch FS22 & 22A wipers. While I am loathe to take anyone away from their screen time I believe a customer should be helped when asking for assistance. An attitude of being annoyed by customers walking though the door is completely unacceptable. We all know how hard it is to find good help but if you really want to know how low Advanced Auto Parts has has to go to get to the bottom of the proverbial barrel, stop in this store. I don't recommend this store for your automotive needs.
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August 2022 by P G.
They had exactly what I needed plus some clearance items that I picked up. The staff was helpful and friendly.
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June 2022 by Barnwood 77
My wife and I were on a business trip last weekend when our GMC Yukon XL Denali battery died.I called Advance auto Palatine and a young man, Steven, answered. I told him the situation and he personally came out and jumped us with his personal car. I was so amazed at this gesture, I returned to his Advanced Auto shop where Steven, on his lunch break, enthusiastically assisted us once more.Uncompromising service in a time where we need more Stevens!Just unbelievable!Tom and Joy O’Connor
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March 2022 by Matt Drazkowski
Good price on products and the availability of parts are also pretty good for the times we are in.
