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November 2023 by Azaan Shaikh
I brought in my lowered Infiniti G37 to these guys and Technician Noel did a wonderful job explaining the camber fit my car. Brought me into the garage and showed me everything throughly! Would definitely recommend bringing your car to Noel for alignment.
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November 2023 by Jacqueline Casino
I had a couple concerns and didn’t know what the problem could be. My usual mechanic was too busy to look at my car. I looked for a mechanic near my office and took a chance. Advanced Auto took me right away, drove with me and did a thorough investigation of my vehicle. They included me and showed me first hand what the issues were. Noel is extremely knowledgeable and would rely on his opinion anytime. The entire staff was helpful and respectful.Advanced Auto has certainly earned by business.
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November 2023 by Justin L.
You will want to know this shop! Great service! Happy with their prices and I got my car back sooner than expected. High integrity people here. Trusted service center. Highly recommend this shop.
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October 2023 by Christine Gates
This place use to be a good repair shop until new management. I brought my car to them for the last time after they quoted a repair of all wheel bearings for $2600.00Needless to say I brought my car to another mechanic who actually put my car up and looked at it and told me "ALL my wheel bearings are fine. There is nothing wrong with them." Although my car did need repairs it was in the amount of $1550.00. I will never go back again.
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October 2023 by R Klingner (Randall LI email)
I brought my Hyundai Santa Fe in the shop for some spark plug replacement work. Jay was very nice to work with on this appointment. He took the time to discuss options, and he answered all of my questions. The price was also attractive, good value.Services: General repairs & maintenance
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October 2023 by Angelique Barthel
FANTASTIC CUSTOMER SERVICE! Brakes went out on our company vehicle; got it to the shop at 5:30pm on Wednesday, had it back by 3:30pm on Thursday - brakes & other needed repairs completed fully and at a great price. Constant communication, friendly professionals & final price came in lower than their estimate. We will be back!Services: General repairs
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October 2023 by Bella Zepeda
Amazing experience at this shop! Very accommodating and walked me through the entire experience. Noel is a great mechanic, definitely will do business with them again! I would highly recommend this shop :)
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October 2023 by Lisa Traina
New owners are great. The atmosphere is more pleasing than with previous owners - it use to feel like walking in to a boys club- not any more. Thank you so much just for that. Nice and clean.Went in for oil change on 10+ year car with one minor concern. They took a look at the issue which ended up being a non-issue and gave us what to expect at 100,000 mile point to keep car running. The estimate will help plan the expense so no surprises (hopefully) going forward on basic maintenance.Jay explained issues so well that you feel like you are definitely part of the decision making process.Definitely recommend!!!!!Services: Auto engine diagnostic
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October 2023 by Linda Hintz
My husband had been taking our vehicles here for a very long time. He knew the owners well and they knew our vehicles and maintained them meticulously.The business sold and my husband passed away suddenly. I was anxious about taking my car in to the new owners and staff. That was a waste of my time.Everyone is wonderful! They understood that I had not handled maintenance on my car, they were kind, patient and everything I could have hoped for! Jay and Tim took the time to explain the work being done. They let me know that they would be there to help me with this new responsibility.I am thrilled that our old repair shop is now my new repair shop.This is a great, honest, reliable, dependable shop with truly kind people working there. Thank you, Tim and Jay!Services: Steering & suspension repair
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October 2023 by dan matzat
Advanced Auto has always been an honest and competent business. They are a far better option than any dealership. They focus on client’s expected near term utilization of the vehicle, thus reasonable client needs as opposed to broad vendor wants. New ownership has enhanced the customer experience as well.
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October 2023 by Mary Parent
Mr. Tim Purcell was more than accommodating, professional, explained everything i needed to know about my vehicle. He is honest and treated me well and very patient. I highlyrecommend him, his staff awesome staff
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August 2023 by Jim Hauser
Michael was knowledgeable and courteous and I met the technician Vic and he was thorough and explained the job to me. Great experience!Service: Auto brake repair
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June 2023 by Ibrahim Ajmal Siddiqui
My engine light was on and I took my car in for an inspection. Turns out it was just a faulty gas cap. Anyhow, my dealing and communication with was all that a customer could ask for. I had to take a long road trip the next day and Dave waited for me after business hours to ensure I could get my car that evening, as I was running late from work. Dave is the type of person who will entertain all your questions and give you the confidence to give him your business, as his responses are honest as per the situation and you can speak to him almost like a friend, which is good for a situation at a mechanic as a customer is always worried about costs and repairs in the moment. I potentially have to bring my car in again and I know that I can call Dave prior to that and have a wholesome discussion of what the problem is. Don’t go anywhere else for a repair in Palatine.
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June 2023 by Bradley Puklin
Been going about 10 years with several cars. Very good experience. I always felt I received honest assessments of what repairs were and were not "worth it" as my cars aged.
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May 2023 by Judy C.
I made the right decision when I took my car to advanced auto, honestly, it was the friendliest staff. Michael, Dave and Tim were all fantastic behind the counter NOEL who is the technician who fixed my car, saved me money and explained everything afterward. I was told what to do in the future step-by-step to keep my car running great. No pressure, just do these things as you can. I have never left a car repair shop feeling this good. I will definitely go back. Judy CwickFaul