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November 2023 by Scott
Im sorry for the low rating, all of the workers are very nice and the evironment is very welcoming. I called yesterday asking if I could drop my car off in the morning to get my exhaust looked at. I dropped it off at 730am and then got a text at 230pm that the car was ready. Upon arriving, my car had not been looked at yet and the text was sent by mistake. I was also informed that my car also wouldn't be looked at for another 1-2 hours, which would leave no time if parts would be needed for my cars fix. If I knew i was "chancing" that I'd get my car back or even looked at today i would've went to a more personal smaller shop that couldve seen me today and probably quicker within the 7 hours my car sat in their lot. It would've been nicer to hear "we may get to it today but have a lot currently scheduled so it's not guaranteed, or itd be looked at closer to the end of the day". Being my only day off for the week, it was disappointing I got in as early as possible and it was for nothing
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November 2023 by Vince Pesavento
I recently had an issue with my car shaking when I hit the brakes. I took my car to Casey, and they figured out the problem: a warped rotor. They were able to warranty the work and had my car back to me the same afternoon. Great Job.
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November 2023 by Maria De Paula Arias
Oil change, not enough mileage to rotate tires. Checked liquids, especially antifreeze to make sure it was winter ready. They have serviced my cars for over 10 years.
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November 2023 by Mary Brinkman
Casey Automotive services all our cars. We are greeted by name, and enjoy the insightful professionalism shown us. Our children who live out of town bring their cars back to Casey's for service. My husband prefers working with them because of their honesty and integrity. If it doesn't need to be done, they don't do it! Thanks, Casey Automotive!
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October 2023 by Santiago Velasco
My boss recommended me Casey long time ago and all I can say is that this place is amazing. People are very friendly and more than that they are honest with you. They are really good with pricing and they are professional at what they do. I love this place! I will recommend this place to anyone and I am so thankful for all the work they have performed to my car.Services: Air & cabin filter replacement
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September 2023 by K S
All my local Chicagoland dealerships for my awesome but strange little Fiat are staffed by creeps. Casey Automotive--on the other hand--treats me with straightforward helpfulness. They always remind me they don't have appointments and check to ensure I won't need my car until their estimated pickup. Had a great experience when my seat rail somehow ripped a loose airbag wire prior to a 16 hour road trip. They got the part in overnight (with warning it may not happen) and got me on the way with a full day to spare. Oil changes are a good deal, tire pressure is always on point (unlike the dealerships...). I'm getting my tires replaced by them this month! Prices for me are always market-correct or better.Services: Tires
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August 2023 by kathleen loftus
On Saturday told to call Tues at 4pm to see about auto repair. Tuesday they said bring in Weds. Very early Weds brought in car. Told busy may not get fixed til Thurs then told first come first served no appointments given. Never will go back there again and play their game!!
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August 2023 by kathleen l.
On Saturday after getting a quote for repair told to call Tues at 4pm. On Tuesday was told bring car in Wednesday. Very early Weds brought car in for repair but told may not get car repaired til Thursday. Told first come first served no appointments given. Who wants/can let car sit in lot for days waiting to get repaired? Very poor customer service as I felt were just playing me along.
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July 2023 by Kevin S.
Take your car here. They do it right, are trustworthy, proactively communicate about the work your car needs. Our family has been going here for over 12 years, multiple cars and they are the best. Prices are fair and they are fast. I've driven my car across the Midwest multiple times to bring it to these guys. Good people.
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June 2023 by Mary Hall
I have used this place a few times. I was referred by my son. They are truly fantastic. Very professional and honest. I was quoted a price of almost $500.00 from a different place and they would not stand behind their diagnosis. Casey's was a little over $200 and went thru testing to make sure what the problem was. Highly recommend!
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June 2023 by Scott Vandermoon
Our car was dropped off at 8:45 am for an oil change. We were told it would be done 12:30/1:00 pm. When I went to pick it up at 3:30 pm it still had not been touched.Definitely disappointed in the poor scheduling and the poor communication. If my time isn’t valuable to them, neither is my business.
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June 2023 by Nate H.
Car troubles are the worst, and it's always a gamble taking your beloved chariot to a new shop. My starter failed on me on a Sunday and I had a string of gigs coming up the following week and knew I had to act fast. I was able to get my car towed to Casey's the following Monday (we used D&R Towing at the recommendation of the shop, and that was a great experience in and of itself, I left them a good review too. Thanks, Rich!) and my car was assessed the next day despite being told Wednesday-late Thursday was the soonest. I was in a pinch working an hour from home and needing the car back before noon today, but the crew got it in and sorted and had it back to me just shy of two days later! The price was as-quoted, no surprise fees or "other" issues that arose between my phone calls and arriving to pick the car up. I was also advised of some preventive maintenance to be done on my next oil change, but was told I can wait until then for that. Big thank you to Mike for being so communicative and transparent with the repairs and timeline, and Fausto (I think that's his name?) for providing an update on the repairs and giving me some good news yesterday (and not being totally annoyed when I frantically called for an update, haha.) I'll be back! Hopefully not TOO soon though
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May 2023 by Jack Slaughter
I took my car there for a pretty major repair and Mike and the whole team were professional and honest. My car was done a day ahead of time and at a fair price. This is my go-to for any future car repairs. Thank you and I hope this brings you new business.
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May 2023 by Bob M
First time I came here was for a last minute exhaust manifold problem on my daughters car. They did it quick & for a reasonable cost.Second time, my car broke the timing chain & car had to be towed & disassembled to find out how bad. Took a bit to get a job that big done. Engine was toast, but through it all they communicated well & Mike was very accommodating. Would come here again for sure.
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April 2023 by Greg H.
UPDATE 4/26/2023I am absolutely mind-blown by the ownership and accountability taken by Casey Automotive's owner, Mark. While, I would give my one-time experience with the mechanics a 0 star rating, I would give the follow-up by the ownership and absolute 6 star rating out of 5. That averages out to 3 stars. I would say that I have rarely seen this type of follow-up and care for their customers and their experiences from any other business. This was truly the example of good business practices. Mark compensated me for the outstanding bill associated with my issue and then some for my horrible day. I will assume my experience was an anomaly as I have never had this issue prior to this day. I thank Mark for reminding me that Casey is a family-owned business and a member of our community and I will do my part and continue to pledge my future business to their garage. Thank you again for making me feel valued as a customer and doing the right thing. Your business is truly an example for all other businesses out there.