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March 2024 by S Henderson
very nice staff but prices has gone up alot. thrifting is also to help people who can't afford certain item, not to pay retail price for used items. The prices starting to look like salvation army prices.
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March 2024 by Anita Klosinski
Prices have gone way up. Need some different shelves, ....and cooking/grill appliances should not be hung high, and unorganized appliances under. I was hit under my eye, manager didn't care much, I asked a young employee if it was possible to get ice or a cold rag. He did his best and brought me some cold, wet paper towels. I went to another manager who listened, and we filled out an accident report. During that time, the 1st manager walked in and couldn't even ask if feeling better or everything ok? He acted like no one was in the room. Not nice!
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February 2024 by Tera M.
It's a goodwill!! It's a thrift store and your complaints about it are all invalid! I get cool stuff here.
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February 2024 by Artd.nat Mar
Nice store with a wide variety of products. You can walk here for hours at a time. Children's toys, things from underwear to winter clothes for every taste and color. There are even shoes that are almost new or only worn several times. Dishes and a bunch of little trinkets.
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February 2024 by Ivan Koziuk
My mom had things stolen from her cart when she went to the bathroom after she went to the manager, wanted to look at the cameras, no one helped her, they refusedBe careful you can get robbed there and the staff will do nothing to help
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November 2023 by Evelyn R
Was able to find a lot of jeans here specially low rise! which I cannot find anywhere else! friendly staff definitely helpful!!
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November 2023 by Megan Ates
I have never found anything good at this location yet they have raised prices. Remember they are given these items for free. Not worth my time
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October 2023 by Charlotte Butler
My husband was there to buy some shoes at the Goodwill in Palatine on Rand Road/ Dundee Road and the cashier was told on the phone by Sonya that they were $14.99 and when getting ready to pay for them the price was changed to $19.99. The issue is not the cost of the shoe, the issue is my husband agreed to the $14.99 price and the employee Sonya who is in charge while the manager Tracy is out, can she honor that $14.99 price and she walked away and laugh..That is very Poor customer service to be in a Lead position in an organization that is a based upon Non-Profit.Where is the Integrity is the question.
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August 2023 by debra shepard
I was at the good will and I thought I left my debit card in the car , I was looking everywhere ! And a angel from heaven turned in my card ! Also Veronica is an angel who works there helped me , and Erik is an angel he was holding on to the card for me he's the manager , and Will was an angel too ! Everyone should go to that good will the associates are amazing !
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April 2023 by Richey G.
This Goodwill is always clean compared to all the other ones . Cashiers are respectful to everyone They play the part in helping their customers in any situation. There's always a variety of items people running out The carts are always respectful also, I'm so grateful for that whole crew.
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March 2023 by Donna Myers
Always sizes in wrong spots. Try on doors locked and hard to flag someone down to open. The color of the week is 50% off. I usually can find some great half off finds.
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March 2023 by Alex
Hands down the best thrift in the area. The staff are mostly wonderful or otherwise apathetic, which is totally fine. The selection is unbelievably good, especially for a smaller store. They keep it stocked to the gills, they have a great eye for gems, the markup isn’t like stupid, and it’s just a joy to shop.The manager *gets it*, clearly. It’s expensive like all Goodwills, but I see less of that idiotic marking up of any vaguely recognizable brand up fourfold. A jacket is jacket-priced whether it’s a North Face or a target piece. There’s not like a million mid pieces hanging behind the register marked at $40 for a fleece. Hellll yeah, take my money.
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March 2023 by J Isakson
Some nice items but too many broken items. I picked up at least 6 that were broken or chipped. Employees should be taught to look out for these things. Details are important
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March 2023 by David Cotovsky
The cashiers and staff are the friendliest and most helpful of any thrift stores. Goodwill is my thrift of choice!
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January 2023 by Nicholas Carter
I believe it is a new store. Very, very clean and organized! Prices aren't really inflated, which is love!!
