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November 2023 by Robert Martinez
Great place to shop mattresses. Lots to chose from and comparable prices and great exchange return policy. I recommend it.
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November 2023 by Don Rehberger
Our sales guy Mark made it very easy to find the right pad. It felt like being at the eye doctor with simply anasking number one or number two, each time we tried a new mattress.
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November 2023 by Beth Knight
listened to the customer; helped us with our questions. Got what we wanted within our price range. NOT PUSHY!!!
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September 2023 by Laura Harney
I don't often write reviews mostly because I rarely receive great customer service. Especially as of late. However, I feel compelled to share the experience I had with Mark at this store. Mark was extremely knowledgeable, helpful and most importantly, patient. This was the 3rd mattress store I had visited In a day and my experience was with by far the best here. No pushy, creepy salesperson. Just someone that knows what he's talking about and is super willing a to help you make the right choice that works for you. Highly recommend this location. Ask for Mark.
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September 2023 by Guy Youman
Mark is honest and knowledgeable. He did a great job getting us through the process of picking the right mattress.
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August 2023 by Judy Locy
I stopped there today to look for a mattress. And yes I bought one.Mark was so helpful and went out of his way to help me make a decision. And to answer all of my questions. All of this without being pushy!! Overall a very good experience. Thank you!
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August 2023 by Joshua Litwin
Teddy was great. I arrived a half hour before close and was there forty mins after close. Could not have had a better experience.
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July 2023 by Stephanie
Nice clean store. Mark was very friendly and helpful. We found a very comfortable mattress for a good price! I’m happy that it’s being delivered and assembled for a small fee! I can’t wait to sleep in my new bed!
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May 2023 by daniel dwyer
Stopped by to check out temperedic pillows and was greeted by Randy. Very knowledgeable, great person to deal with. Bought 3 pillows and will probably return for a bed. Great experience!
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May 2023 by Sandra Garcia
Randy was such a pleasure to work with with, was very knowledgeable and beyond helpful with helping us pick a mattress. Really happy with our experience here thanks to him.
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May 2023 by Chunlin Liu
I had an excellent shopping experience with sale manager Randy. He remembered that I was interested in purchasing a Temper-Pedic mattress but hesitated to the high cost. He noticed me that a returned mattress at 40%off. All the process smoothly, he always keep my needs in mind. Two days later, I got my mattress! Thanks for such a seamless and customer-focused experience,Randy!
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May 2023 by Meagan Smith
Alan was extremely helpful and personable! Really took the time to show me options and price ranges. Great customer service!!
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March 2023 by Elise Loversky
I went to the Mattress Firm in Palatine, as they had the specific mattress I wanted to try out.I was greeted immediately upon entering by my salesperson Randy and he showed me to the model I requested, which was not exactly what I hoped for. He made an alternate suggestion and I loved that one. Randy was knowledgeable , calm, and a super nice, efficient person to deal with. My new mattress gets delivered on Thursday!!
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March 2023 by Jeffrey Hutka
Our experience was great. Randy was very knowledgeable and put our interests first. We were able to choose the right mattress for us. If you’re in a need for a new mattress, I highly recommend this location.
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March 2023 by Hi Martinez
Today was a great day! We went into Mattress Firm in Palatine and received wonderful customer service! Was looking for a Queen size and found one that was perfect for us! Will def tell our family to come here in the near future!
