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January 2024 by Steven S.
Bought tires and paid for wheel balancing. Seemed to not drive smoothly so had my mechanic check it out when due for 7000 mile rotation. He confirmed they were not balanced correctly and I had my mechanic fix since I no longer trust Mavis in Palatine IL. Plus they were terrible to deal with when I got new tires. Lousy customer service. I should have walked out when I was displeased with the terrible service!!
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December 2023 by Alan D.
Brian (store manager) has a Horrible attitude just like the front desk old-timer he's trying to get you to spend more money than what you there for (tires) and after the tires install the cars front end shakes because they didn't do a proper balance but got charged for. I had to go to a different Mavis location to check and to find out that they didn't do the balancing properly that's why my steering wheel was shaking violently (probably cuz I didn't want to spend more money on what they were saying they think I need to fix or replace). Beware of this shop and definitely not recommend it.
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December 2023 by Julie D.
Had a tire patched at the Arlington Heights, IL location, within a few weeks the tire was losing air again. Took the car to our dealer who informed me the patch Mavis performed didn't cover the hole in the tire, very sloppy job from Mavis. A complete waste of time and money.
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December 2023 by Luis Silva
I came in to get a quote on tires, and couldn’t beat the prices they gave so i bought a set of tires. Their service was outstanding and had me in out. Ociel and the rest of the team there is always on their a game. I would definitely come back for more service.
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December 2023 by Kaiwaun
I will never spend my money here again. They have a blatant racial bias. I came in four a new tire. The prices was great so I decided to purchase two. The manager told me it would be a 30min wait until my car was serviced. Two hours later I still haven’t been brought in. When I tried to speak to the manager and voice my concerns he blew me off and treated me horribly. Long story short they don’t value black dollars as much as others.
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December 2023 by rich higginbotham
Had issues with my breaks called last minute to see if they would fix. They were very welcoming and very nice. Brian, ociel, greg and Evan stayed a half hour after the store closed to fix my breaks. If your looking for amazing service and affordable prices mavis in palatine is the place to go!!!
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December 2023 by Wynn Hayes
Brian & team are are always helpful and honest. We've had our cars serviced at this location a few times and if there's going to be a wait, they're great about letting you know how quickly they can get to your car. Good value for the $ too.
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December 2023 by victor cruz
Sucks that I got the warranty at this place when I bought my tires. Waited over an hour to get a flat fixed and tires rotated with 3 guys in the back and no one waiting but me. What a damn joke this place is. I recommend not to come after the big bosses have already left. They leave this place with kids in charge pretty much. All on their phones and wasting company time.
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December 2023 by Thor Forsberg
Had a nail picked up on brand new tire and unfortunately on a Sunday morning. Mavis was really the only ones opened. I ran over there. The staff was nice but I think it was a struggle watching the guys work on my tire. I have had tires repaired before but I wasn't confidentially in this one.Anyway, woke up to a flat tire so now I need to have it repaired close to home since I need to get to work. I guess lesson learned.
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November 2023 by Leo E.
After doing some work on my front end (struts, cv shafts, calipers, ball joints, stabalizer bar links and bearings, all brand new I contacted Mavis for a front end alignment and dropped it off. Within 10 minutes I receive a call from Mavis telling me that I need new tires (completely untrue as I had checked depth while doing all the work and tires still had 5/32's tread left) or they can't align it??? I have been in the auto industry for over 30 years and working on my own cars and boats since I was a teenager. I asked to then have the vehicle returned and I would take it elswhere. All of a sudden they could do the alignment but I needed to understand the car would still pull???When picking up the vehicle and paying I inquired if they test drive it after servicing and was assured they did. My CC receipt shows that I picked up vehicle at 4:33 and shop is supposedly open till 5pm. Upon leaving the facility I noticed a loud popping sound and the front end was significantly worse than when I dropped it off. I attempted to return to the shop after several minutes to complain and arrived to realized they closed early. The following morning I called Mavis and asked for the manager, spoke to someone extremely rude and condesending, and upon asking for his name I was hung up on. Called later and spoke to someone else claiming to be the manager who was also just as rude and condesending while giving me 8 different excuses as why it is not their problem. I demanded a refund as the service provided was not done correctly and was told Nope and was hung up on again. Attempted to call corporate customer service and was notified that it was a 2 hour wait to speak to a representative, I imagine that is due to many people complaining about this horrible company. I have taken the vehicle to another facility and had the front end aligned no problem and all without being pressured to buy tires that were not needed.I have already filed a CC dispute and will be filing a BBB complaint as well.I can only imagine what they are doing to less informed consumers.STAY AWAY - AS IS RUN DON'T WALK AWAY FROM THIS PLACEThey will lie, cheat and steal to make as much $$$ off you as they can get away with.
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November 2023 by Quell2103 ..
Jessica was fantastic! I went in for a tire repair and found out that the tire could not be repaired, and I would need a new tire. Jessica told me she would order the tire and it would arrive the next morning, and she would call me when it came in. The next morning, the tire was in, and Jessica called right away. I was able to get the new tire on and be on my way all before 11:00.
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November 2023 by Hannah Haywood
NTB was amazing so when Mavis took over their location I decided to give them a shot. They replaced 4 tires and a battery for me. Well come to find out not even 2 years later that they gave me the worst quality products AND placed them in my car incorrectly. They quite literally zip tied my battery into my car. Obviously they didn’t tell me anything that they did wrong I had to find out on my own later. Anyways I do not recommend coming here there are WAY better options out there. Save yourself the hassle.
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October 2023 by Don F.
In posting this review, I hope a Mavis Tire representative reads it and can address the issues.Purchasing tires from Mavis required three trips to their store along with wheel damage. First trip: Mavis tried to sell me a tire with a date code over 3 years old. I refused to accept it. Mavis reordered and said they'd call when the tire arrived. The call never came.Second trip: After having 4 new tires installed, returning home, and allowing the tires to cool, I found 3 of 4 tires were overinflated and multiple lug nuts were improperly torqued. I also found one wrong valve stem cap...too short to completely cover the metal portion of the stem. This is in spite of handing the car over to Mavis with 4 correct caps.Third trip: Obtain the correct cap. Was told both cap styles were correct. Not true.Post trip: While washing the car I discovered that Mavis had scratched the paint on one wheel next to a lug nut. Now I have to purchase touch up paint and clear coat to repair the damage.Given the above experiences, I can only wonder if Mavis performed the alignment check and tested the TPMS system and batteries. I certainly was not provided any actual results if the work was performed.
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October 2023 by Paula N.
This place was awesome! Quick friendly service ! He did exactly what I needed to get done in less then 10 minutes as he promised! I would definitely recommend Mavis tire and brake Without hesitation
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September 2023 by Tyler Baloun
So this at first seemed pretty simple to me. Noticed my brake pads were making a lot of noise at the rear axle and then saw they were pretty low. So I called Mavis Tires and Brakes in palatine. Thought I only needed pads but thought it was possible I might need rotors too. Dropped my car off and already could feel that it was not a good atmosphere to be in. The guy at the front counter asked for my info to call me back when they could tell me exactly what was needed. Was at the store and got a call telling me that not only were my brake pads bad but the rotors were bad along with the calibers being seized. And that I was constantly driving with them locked. I thought this was crazy. Not only that, they wanted to charge me $850!!! for the job and I said I have to come and take a look to see what’s up and I did. Apparently they told me they gave me the discounted price because normally it would be “$1,100”! What a joke. So he took me back to see the car on the lift and yes the rotors were locked. The wheels could not be turned. But here is the kicker. THEY COULDN'T EVEN PUT MY CAR PROPERLY ON THE LIFT!!!! THEY WERE CRUSHING THE LEFT SIDE OF MY ROCKER PANEL. I told the guy this was unacceptable and he just kept denying me and saying it will “pop out” no!!! If you can’t put a car on a lift the correct way then you WILL NEVER SEE MY BUSINESS HERE. The guy had attitude and put me over the edge. This single trim price OEM would cost me 700 DOLLARS JUST FOR THE PART. They didn’t offer me any compensation and I GOT THE HELL OUT OF THERE. Went to a wheeling Just Tires shop and they did a great job. Fun people brought the car in and they got the whole job done in under 2 hours. For 300 HUNDRED DOLLARS LESS!!! DON’T GO TO THIS PLACE!!! I WISH I WOULD HAVE READ THE REVIEWS!!!