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June 2024 by Arlene Bussee
Heather did a very good job
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May 2024 by Ken Salemi
Heather, very good service and very sweet
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May 2024 by Jane Weede
I am 80 years old and do not understand any technology. This gentleman was so kind and patient and helpful. I really appreciated him!!
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May 2024 by Ken Schweitzer
Heather, Was fantastic and took all the time we needed!!
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April 2024 by Barabara Bernahl
Katelyn did a wonderful job. She helped me so much. I just love her and Julia
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April 2024 by Alex Hunter
Experience was super great ! Jake is amazing , very professional and got me what I needed in great timing. Thank you so much!
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April 2024 by Brad Douglas
Great customer service! Went in with an issue with my phone and Jake gave me my options and took great care of me! Left with a brand new phone!
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April 2024 by James Johnson
Megan was excellent!!! Made it easy.
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April 2024 by Kara Francis
I had an amazing experience in the store Jake tried his hardest to help me out as much as he could and got me out with an awesome deal!! He’s gone above and beyond the normal expectations of amazing customer service!! thank you again Jake for helping us out and bringing us our SIM card out of the kindness of your heart knowing we don’t have normal transportation. Most definitely recommend and ask for Jake
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April 2024 by Patti Simmons
5 star service by an employee who is not supported. Only one person working. Thus the 3 stars) 4 of us waiting to be helped. I was there for 1.5 hours just to review my bill. Jake, who was working, did an incredible job of remaining clam and providing help to all of us. All the while thanking the customers for our patience. Jake FIVE stars. Verizon 1 star
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March 2024 by Judy Ummel
Emanuel is awesome!! Really knows his stuff!!!!
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March 2024 by William Cannon
Josh did a fantastic job in setting up my business phone
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February 2024 by John D.
"Verizon Bills Dead People" My cousin died in January 2023, and I became the executor of his estate in July. He was a Verizon customer, with his bills paid directly from his checking account. After he died, his gf had his phone but misplaced it. As a result, I had no idea who was his wireless carrier. When I closed his financial accounts in August, Verizon stopped getting paid. They emailed my deceased cousin - no response (thank god!) - so they finally wrote him and I learned he had Verizon service. I called them, explained he had died seven months earlier. They said they were "sorry for my loss" and the bill would be taken under consideration. Meanwhile, Verizon bills continued to arrive with more late fees. I then went to the Verizon store on Pioneer Parkway, supplied them with a death certificate and court documents. After an hour, they said they had it sorted out and the bill was "taken care of." One month later, another Verizon bill arrived - with more late fees. When I called Verizon corporate, I was told to go to a Verizon corporate store and show them a death certificate/court documents to get the charges waived. (Apparently, doing this at the Pioneer Parkway store didn't count - had to be a corporate store) so I went to the Verizon store on Sheridan with my documents. The response at the Sheridan store was (paraphrasing): "No. Verizon supplied the service so you owe us that." I tried to explain the service had not been used for seven months because I wasn't aware of the service, but I was stopped and told again "you have to pay this bill, that's all there is. Is there anything else?" Wherever my late cousin is , I hope he enjoyed his seven months of non-service from Verizon. The moral: If you are a Verizon customer, don't die.
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February 2024 by Jennifer Wallstedt
This Sheridan Rd store consistently has such a great vibe. Truly outstanding customer service every single time I have been there over the past year, no matter who I have worked with. Thank you Heather for all of your help this week!
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February 2024 by Calvin Patterson
Jake from Verizon sherdan village in Peoria is the Main man. Who will show One all the in an outs of how to have Ones Phone an Tablet. Work together. With the Mind of a Steel Trap. Go check him out for Yourself. JAKE IS MY GO TO GUY