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March 2024 by Gman
Consistently the worst McDonald’s in town. Four people got served in the outside lane before I did on the inside. Happens all the time but you never know which lane will move. The employees generally don’t even speak to you at the windows, they just hand you your card or food. I don’t feel like they train their people, probably because of the big turnover .
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March 2024 by Helen Behl
I don’t like the drive thru at this McDonald’s. The double drive thru is awful. If your car is the first to pull up, they wait until another car or two pulls up, then they take their orders first. I believe the employees get a kick out of being unfair. When you finally get to the food window, they tell you to pull up and wait longer. Then cars behind you drive away, and you have to wait even longer sometimes because they have to remake your order, which they probably gave away to one of the other cars in front of you. I hate going there but it’s the closest one to my house. I don’t even eat McDonald’s that much but my husband always makes me go get him food from there constantly, which makes it even more frustrating.
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February 2024 by Randy Blair
Since the McDonald's on 9th and North Grand closed I've been going to this McDonald's on Jefferson St. and their service and just the atmosphere there is far better than 9th St. I would highly recommend this McDonald's faster service, friendlier employees, and cleanliness of the store was way better. I would say a much better experience at this McDonald's than 9th St will definitely visit again.
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February 2024 by stefano Baldoni
Never have ice cream. Too lazy to clean it.
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February 2024 by Bob Jones II
Quick.
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February 2024 by Tina Behl
Prices at fast food restaurants are so high ,but it's hard to get what you ordered and fresh food .
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February 2024 by Casey Hughes
It's mcdonalds °
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January 2024 by Travis Dunn
It was a great experience. They had the food ready when I got there.
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January 2024 by Syqouya Joiner
I really don't eat McDonald's like that but it's one of the best McDonald's to go to.
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January 2024 by Michael Coffey
Just plain nasty. Quarter Pounder with a hard bun (microwaved too long)Only stopped for the kids because let's face it McDonald's is no longer
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January 2024 by Chad Kent
My text was removed. Not sure how or why. I stand behind what I said before that the place was filthy when we were there and the staff not being pleasant. I haven’t been back for a very long time so I’m sure that the new managers have corrected their situation. For fairness sake, and because I went through the drive through recently with no problems, I will give the inside restaurant a try with my young children soon and update my review. I gave some extra stars for now. Hopefully I will be able to add more soon.
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January 2024 by AnT1_Garbage _
impossibly long wait time
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December 2023 by Amanda Hamilton
In drive thru lane for 15 mins and never acknowledged. Other lane had 3 orders and kept moving forward. I said hello into the speaker and was told to wait. Another 10 mins went by and still nothing. Now I'm sitting in a line just to leave and go somewhere else.
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December 2023 by Tom
Very nice and polite and saw I had two cups and was asked if I wanted a two cup holder to help carry it..I said yes of course. Of all McDonald's I been to this was the first I was asked that and offered assistance in making things easy to
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December 2023 by Jessica
This is hands down one of the best McDonald’s in Springfield. I don’t know how the economy has hurt this store so bad but it has fallen off the ranks over a short period of time. Aaron at the facility was fantastic in his customer service and I know the managers try their best because I received immediate service once reaching out to a manager. I hope this place gets the support to get back on their feet because I can tell these employees are struggling for resources outside of their control.