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November 2023 by Dustin Grizzle
Very nice & knowledgeable staff. They get my banking needs taken care of in a respectable time frame so I can get back to the office & handle business. They are human & made a couple mistakes (not often & over years of dealing with them) but have corrected them immediately.
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September 2023 by Jenisha McNealy
I have been using this branch for about 4 years now. Everyone is very friendly, they listen to what I'm needing done, and do their best to accommodate. I have banked with Regions for over 30 years, and been to several other branches, but this branch is my #1 pick.
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July 2023 by Kevin Highley
Absolute worst bank I have ever had nothing but problems with random charges coming through my account of stuff I have never even heard of get the run around every single time I try to close these accounts!
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July 2023 by urmoms vag
You would not believe the massive amount of problems that I've had with this branch. They are zero help in resolving issues. I have to call the 800 # and have them resolve any issues. So much so that when I sit down with my personal banker to resolve an issue in person, we just end up calling the 800 # together in their office/cubicle. I really believe that this Bank could be replaced by a few ATMs in the area and just putting all the employee pay and overhead money into making sure the 800 # is always available to resolve issues because they are the ones doing all the work right now anyway.
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May 2023 by Jeff Silkwood
I have used this bank for years. Great staff very helpful. They know you by name and always do their best to meet your banking needs.
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May 2023 by Rusty Wheat
Bank teller decided to park in the turn in lane today, not sure why but she wouldn't move. There was no work being done on the lot that was visible. She just looked in the mirror and said I'm not moving. It was about 8:15 and the bank was closed and not opening till 9 so I'm not sure why she'd be there 45 minutes early and blocking any lane. It was incredibly rude as well as unnecessary.
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March 2023 by Leah Spratley
Very rude teller!She wouldn’t cash my check at 4:40pm because they was closing at 5:00pm she said she didn’t have time to cash it! BEYOND LAZY And VERY BAD CUSTOMER SERVICE!
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January 2023 by Dustin Parker
They have the nicest employees. Any problems they answer and fix it asap. Thank yall
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November 2022 by Emma Retzer
Took my grandma through the drive through to cash a check and withdraw money out of her account. My grandma is almost completely blind and can’t drive anymore so I help her out by taking her to run errands all the time. The lady at the window, Karen, was so rude to me. She asked what she can help us with and I start to explain what my grandma wanted and she put her hand up and interrupted me saying she wasn’t talking to me. My grandma leaned over the best she could and said she wanted the check cashed but forgot to mention the withdrawal. Before I could say anything to Karen bout that, she quickly walked away and never gave me or my grandma the chance to ask for the withdrawal. I’m not one to typically get enraged. I have worked with the public for several years I understand things happen but to be that blatantly rude to your customers infuriated me. She’s a prime example why “being a Karen” is a stereotype in our society now.
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September 2022 by Mark Kuehnel
They use overdraft fees to steal your money. I've been a long time customer and they use to work with you on overdraft fees . Now it's 2 freaking bad. And they will refund my money one way or another
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September 2022 by Susan Rowe
My parents have had an account at Regions since like 1985 probably when the bank switched over from Illinois State Bank. I cringe every time I have to go there for them. I have a durable power of attorney which means I can totally act on their behalf. I have never in my life been treated so rudely!!!!!! I am filing a complaint and going over the branch manager because this has happened several times. The teller would not tell me her name. She refused service, and I needed to make a transaction. My mother was even with me. She could not believe it. Needless-to -say, this account eventually will be closed and everything transferred to another local bank/credit union. I don’t want anyone to loose their job, but in my opinion she should be given a written warning. I am checking with the attorney to see what can be done. I even told the girl that I was sick with allergies and a sinuses which she could clearly tell, and she continued to harass me. Now I have to leave work early to get there before 5 pm. She has caused me a lot of unnecessary stress.
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July 2022 by A D.
Michele, the manager at this bank location is great. She has established a professional and comfortable banking environment. Have been with Regions over 15 years We miss her since we moved to another state.
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August 2021 by William Ryder
ONLY giving 5 stars here because of one of the ladies who assisted me in drive through. She was kind and patient with me. The other women who work here are curt and rude.
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May 2021 by Lavender Flowers
The ladies here Allen and a fake name Kearen tried to steal my money they did not put my money an my account. I had to call and correct the problem but this want be the end.
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March 2021 by Torii Vogee
They allowed a large fraudulent purchase to go through, and then refused to refund my money within a reasonable time frame. You shouldn't have to wait 7-30 days to be refunded for something that is 100% THE FAULT OF THE BANK!Edit: I did contact customer care via phone and was hung up on. Your in person staff was also rude. I am finally getting my money thanks to ONLY ONE COMPETENT CUSTOMER CARE SUPERVISOR. If Region's really cared AT ALL, then they would have made it right to begin with, not give me the run around and then ask me to email them.
