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September 2023 by Marsha Clemmons
Thank you . The experience was great, everyone was friendly and very helpful. Thanks ???
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July 2023 by Mercedes Turner
I just got off work from a 10 hour overnight shift and came in to get a paper notarized and immediately the teller with the glasses told me that I needed to be banked with them. I politely asked the teller if I can open an account and she treated me like a literal dog off the street…she LITERALLY turned her nose up at me. If I can give them a no star rating I would. I felt terrible after leaving.
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May 2023 by Twan Sullivan
I have been banking with Advance Financial Credit Union for over 5 + years and they have always a great place to bank. Maxine Smith is the best and always get the job done. I love her, personality and her service
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May 2023 by Irene Paredes
I haven’t been in the credit union in a while but my last visit about 2 weeks ago was not very pleasant. I guess it was about closing time and I wanted to close an account but had questions. I was going between two ladies. I was able to get what o needed done but it was clear they wanted me out of there. I usually have good service. I was disappointed.
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May 2023 by Ashley Cooper
My bank lady “Maxine Smith” was very patient, fast and explain everything great. Very great performance.
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April 2023 by Kaelan Higgins
Maxine Smith was a pleasure to meet. She was very helpful and gave plenty of options.
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October 2022 by Karen Holland
Had a great experience transferring my auto loan from GM to Advance. Everything went smoothly and lowered my payments too!
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October 2022 by chris rios
It was a great experience, the workers were really friendly.
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September 2022 by Christina Lozano
#bestcreditunion Not just as an employee, but as a member I can say I've known the staff here for years and they are awesome! I love being a part of the AFFCU family! ❤️❤️❤️ Before I knew what a credit union was I thought it was just a place for people to get credit cards or loans and I had no idea what the cool building on Alder in East Chicago was! ??♀️Now that I know, let me tell you, Credit unions are so underrated, especially this one. Skip the banks and join a credit union. The staff are like family, so nice and down to earth. They have all the same things like a bank too. Advance Financial is the community credit union you didn't know you needed. ?
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August 2022 by Thomas McNichols
I have had only enjoyable experiences using Advance Financial Federal Credit Union whether using the drive-thru or the lobby. The staff are always professional and friendly. I take care of my business in there, then leave with a smile on my face.
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July 2022 by SgtPepperSteak
Unlike banks which are owned by stockholders, Credit Unions are owned by its members. Being an owner of your financial institution makes a huge difference, it is time to “Make the Change!” Open your eyes to a credit union. #LoveMyCrrditUnion
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July 2022 by Jas adores you
HORRIBLE!!!!!!!!!!!! The rudest people I ever had to deal with wish they had a corporates number!! The lady I spoke to on the phone was so rude and hung up on me, I wish I could give ZERO STARS!!!
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July 2022 by Lakeyia Harris
I have never experienced this type of service in a professional establishment. Rude! Cold! Unconcerned! Lady in the Middle both! Is unhappy with her life!!!!!! Period
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May 2022 by Scott G.
Terribly understaffed and the drive through is a complete wreck even without a line. Loan department is the biggest joke that is if you can find someone. Avoid this place at all costs. The Schererville location takes pride in their service but should be ashamed to share the same name. East Chicago location is a dump all the way around.
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May 2022 by AM
Unprofessional and rude teller. Glad I don’t actually bank there. If this teller is an indication of how the bank runs, I would avoid at all cost.
