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January 2024 by Crystal Marshall
Had to use my warranty to fix my window. Greg was so helpful and professional.
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January 2024 by Payton Ethridge
I wouldn’t be writing this if I wasn’t concerned with the business practices engaged at this location or other Firestones. I want to say DO NOT bother with an inspection let alone any of the other services they provide (especially alignment). They will not be done at the expected quality standard. I won’t bother sharing all of the many, MANY horror stories I’ve heard from close acquaintances & also personally experienced from this location. Although, they are not only a sign of incompetence, but also a major sign of scamming. An example would be them stating I need a cabin air filter replacement when the model of car I brought in doesn’t even have one. Another example would be them saying that the “flashlights aren’t bright enough to see under the cars, so the store is ordering new ones”. If this is true & not an excuse to cover their faults, this tells me that all the cars they’ve inspected have had crucial things overlooked. The fact a supposedly competent shop would openly say this is absurd & a clear sign of how bad the practices are. That being said, they WILL tell you services you do not need & they WILL charge you thousand(s) for it. Furthermore, an ex-employee confided in me that they’re trained to do things in a manner where you will be charged the higher price. That being said, simply find a different business to support—anyone but Firestone. There are a fair share of trustworthy & affordable local mechanics: ask around if you have to. I apologize for the rant, however, I absolutely have to insist that no-one wastes their time or money here.
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January 2024 by Josh
Emma is super nice and helpful but however they couldn't seem to figure out what was wrong with my car acknowledge that there is a problem but couldn't figure it out. Kind of questionable never had that happen before. Recommended I take it somewhere else.
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January 2024 by Amy
Took my car in to get the tires changed out. They “forgot” to put air in three of them. When I said something about it they blamed it on the air compressor not properly working and said I had a cracked rim. They then backtracked about the rim being cracked when I mentioned they weren’t leaking air or having issues before the change and a crack wouldn’t cause them to go flat in 10 minutes. They finally put air in, but didn’t check for further issues since they insisted the job was performed properly. They also drilled a hole into my rim with something and damaged it further while removing it. How hard is it to just get proper work done in this mediocre town?
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January 2024 by Jay Gambino
Car was stalling to start so I went here. Been going here for years. They tell me it’s the alternator. Then I pay 1000 just to get a new alternative, they say my battery is fine. Next day get in my car and it won’t start up right away STILL After the maintenance! I took video with a time and day so they know I wasn’t lying! They literally scammed me! Cause whole time it was my battery! So I wasted my 6 hours sitting and my money for nothing!!!! And they won’t give me no money back or to try help me with my inconvenience! I had to go to a whole other place! And pay for an other problem! I wasted 1300 all together! I really don’t recommend them at all ! Find somewhere else ASAP! They take advantage of women that don’t know much about cars!
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January 2024 by Megan Haug
It's never a good day when you have car trouble, but Firestone was honest, friendly, and efficient.
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December 2023 by Alan B.
Call Wednesday set up appointment for 2pm. In my way to appointment I get a call there busy can we reschedule for 2pm Thursday show up at appointment they don't have my tires they have to get them from the other shop. We will call as soon as they arrive shouldn't be more than an hour. 3 hours later 5pm still no call. Not that they care I will never do business here
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November 2023 by Stephanie Draper
Had a diagnostic ran on my car, was in hospital due to being sick for several days, was unable to pick it up, instead of calling me to find out what was going on, had my car towed without telling me, now costing me over $500 to get it back. Single mom of 4 kids, now completely at a loss on a vehicle, do not recommend. Quoted me over $6,000 for a $2,000 repair smh. Tried to lie and say they called me 3 different times, but did not receive one single phone call from them.
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November 2023 by Jamie THOMAS
I called the same day to get an alignment and three tires put on. I give them five stars.... With that said.. I did not make an appointment in advance. I waited 4 hours, and they were still able to accomplish my vehicle with a long line. And they do offer lifetime alignments five stars all day long
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November 2023 by Koda Reeves
Waste of time and money. Went in for an alignment and inspection. Tried to tell me that my shocks needed replaced, they were causing uneven wear, for $1500. I replaced my shocks 50k miles ago. Got second opinion at Full Throttle Automotive the next day. Shocks are fine (not the best brand Rough Country but theyre good), alignment was completely out. Only thing Firestone is good for is oil changes and wiper blades. Sucks cause I paid for the lifetime alignment but can't even trust them to do it.
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October 2023 by Allen Schroeder
The gentleman who waited on me was too busy checking all of my tires to listen to me and after three times of my telling him that the tires I wanted to be mounted were in the trunk. When he finally listened, he also finally looked in the trunk and told me that they didn't install used tires. Information he could have given me much, much sooner if he had listened to me the first time I told him. He was not nice or polite. He just seemed annoyed with me and I left as soon as I could.Not a particularly good experience. ?
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October 2023 by Vicki Nosek
Made appointments for oil change, tries, ect at first Ave for 3:00 at 4:00 they pull my car in let sit,he went back in 2 car and put tires in, Don Calloway came up to say you can not oversee the work not being done on my car,told me to go somewhere else.FYI I've been having it put tire on my 3 car ,oil changes,tire rotation for 15 or year.If Don Calloway is there he will make me wait and he will talk down to me. So if I need a new tire or oil change,it will be there.
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October 2023 by Marisah Blake
They did an amazing job on everything. All of the employees I came across are super nice. Definitely will be coming back here!Services: Tires
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September 2023 by R W
Do not take your car here. They wasted my time and money. I needed my back tires changed, brake fluid flushed, and other routine maintenance. Not only were they unable to do the tires(because they couldn’t get them off”, but the brake service wasn’t done nor was the maintenance. All my service lights are still on. I took it to a different shop in Henderson and everything done within 3 hours. Firestone wanted to replace my entire hub and charge me an additional $1000. They are a complete waste of time and money and tried to take advantage of me. I will NEVER spend another dime with this company.
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September 2023 by Jason Hall
Midas failed to honor scheduled appointment in the morning and Firestone got me scheduled and serviced in afternoon on same day! Brake Service was performed at appointment time. Nice waiting area also!