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November 2023 by taylor
I placed an online order for in-store pickup, and was never notified that it was ready, so I called the store. Jemima was who answered and told me that she could not fulfill the order because the product was in boxes in the back room, and basically that she didn't want to do her job of looking through the boxes to find the item. So I said, "you are saying you have my item, but you don't feel like looking for it so therefore you have to cancel my order?" and she said that she does not appreciate me accusing her of that, but I wasn't accusing her if that's what she basically said herself. The next day, the store manager Christian, called me and gave me a discount on the item which was already on sale, and was very apologetic and very nice about the situation that should not have happened. He took care of it and went beyond. We need more Christians!! Thank you so much to him!
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May 2023 by Megan Benningfield
I had an online order to pick up and ended up wanting to switch one of the items out. Christian was so friendly and went above and beyond to make sure I was happy!
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April 2023 by Macie Tillotson
I was at forever 21 and me and my friend were just looking around and a fat blonde lady came up to me and and said “got some shirts goin on” and I said yep and I walked away and I told my friend that I thought she was following us around and then she got security and we left but I’m never coming back again, that fat lady is just jealous but she can’t fit in any of the clothes we were looking at, at least I don’t be looking like a fat hippo!
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April 2023 by Kasha Hunter
when i was there with my friends the big blond lady i think she was the manager was following me and my friend around she even called security on us for no reason and she was very rude and racist to me and my friends. never coming back there and there cloths are ugly like her ugly fat self looking like a blueberry
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April 2023 by Braelyn
won’t be returning, workers are so rude!
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April 2022 by Tessa Wilson
Went in to find a bodysuit for a special event and walked out with everything under the ?. Shoes, bathing suit, dresses, pants, and belts galore! Great styles and prices!
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April 2022 by BlairStrong 11
Was able to get my son 2 pairs of pant under 16 bucks!!! Great sale!!
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March 2022 by Tiffany Simmons
Love the staff. Morgan and Caitlyn were so sweet and helpful.
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March 2022 by Dawn Michelle Seidl Godsey
Great staff. Great merchandise. Great value
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March 2022 by Jennilyn Brown
I love shopping here! They have the cutest clothes. My daughter and I both can always find something awesome. The check-out people are wonderful. Very friendly and full of compliments.
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December 2021 by Leigha Jessie
I had bought a bodysuit that ended up not really fitting well at home (couldn't try it on in-store due to COVID). I tried to return it but was unable due to "hygienic reasons" which was definitely not explained to me initially, although I did not even really think about it since I assume these stores take pants and leggings back just fine. I will not be shopping at Forever 21 anymore because of this.
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December 2021 by Jill Zueck
Always find cute accessories for low cost in here! Never a disappointment!
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November 2021 by Wendy Young
Excellent clearance racks. Polite and helpful employees. Fun place to shop with your daughter!
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May 2021 by Sarah Hartman
Nice store in the Eastland mall, good selection of clothing items at expected prices. Staff were friendly and quick to offer assistance. Dressing rooms closed, for some reason still, but they have a 30 day return policy.
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May 2021 by ZEQUE' CURRY
Feeling young again LOL
