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November 2023 by Tasha McNeeley
My boyfriend opened an account in August we did the refer a friend where we both should get $50 after doing the things required, have been in there multiple times asking why we haven't received it. Most recently last week where they seen we both have done everything required to get the $50 each and still NOTHING! ITS BEEN 3 MONTHS!Update: still haven't received the refer a friend bonus but they did help me with a fraudulent charge on my card and I am grateful for that.
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November 2023 by Richard King
My business card didn’t work, so I phone customer service and they wouldn’t explain why, or answer any questions at all because I didn’t know the exact date and location the account was opened. They just kept saying “I can’t find the account with that information”… how about you just say I failed whatever verification?! Anyways…I’m traveling out of state and and this is infuriating. So I drive an hour out of my way (one way) to a branch determined never forget the branch where I shut my account down and pulled out all my money. Since knowing what branch is apparently so critical.So I walk in, my negative energy probably being a visible cloud around me and…..Everyone is super nice. After I verify who I am, they explain to me what I did wrong and how to avoid it being an issue next time. I walk out completely satisfied.I’m still mad at regions for making me sit in a car for two hours to answer a simple question and refusing to tell me what’s going on…. But this branch certainly did a good job.
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November 2023 by Debra K.
Waited 30 minutes in the line and was never spoken to or even looked at. After 30 min I honked to see if I could get my check and ID returned to me from the inside and she came to the window very rude acting as if I was inconveniencing her and sent my items back. Very rude. I would never recommend this bank. Go somewhere that you are welcome. I came here from an Illinois branch they had way better service. I will close this account and take my business elsewhere.
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May 2023 by Jensen Burriss
It wasn't even 5 yet, 20 till and nothing. I drove an hour and 20 minutes to get here to get a new card as id lost mine at work, and nothing. Pretty ridiculous.
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May 2023 by Donna Windberg (Grandma)
I have used Regions for several years. I can honestly say I have never had any trouble at Regions. My paychecks were deposited without any problem. Once I retired, my retirement supplements have been deposited as specified. I haven't had any problems with fees or balancing my accounts. Normally I do not give 5 stars, but I have always had a positive experience from Regions. The personnel are very respectful and helpful when I have had any interaction with them. Thank you Regions
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March 2023 by cinblossom
Regions is a joke. Am there almost daily because the company I work for banks there. My main complaint is the length of time I sit there for even the tiniest of deposits. It's like my (customers) time isn't valuable. Between the constant rotation of employees (only seen one constant there in the close to 5 years we have been going there) and the blatant lack of respect for my time it's maddening. And they don't care.
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February 2023 by Ann Pendley
?? SAD BUT TRUE!! Today I visited Regions Bank at 7400 Eagle Crest Blvd Evansville IN and had one of the most AWEFUL and FRUSTRATING interaction with the branch manager Kyle Fikes. My visit today was my 2nd visit to the Regions Bank Eagle Crest Blvd Evansville IN in a 7 day period to resolve an account fee issue:Last a week I went into the local Regions Bank at Eagle Crest Blvd Evansville IN branch and sat down with their Regions Bank account representative to solve my issue. Once told how to avoid the fee going forward I deposited the recommended amount. Unbeknown to me this bank representative provided me incorrect information as I incurred fees at the beginning of Feb.Today I sat down with the non-client focused branch manager Kyle Fikes to solve my issue – this being my 2nd visit to the local Regions branch in a 7 day period. I was frustrated and not the happiest person to speak with but instead of trying to defuse my frustration Kyle Fikes FUELED my frustration. Kyle Fikes proceeded to tell me that that employee didn't work there anymore and I shouldn't have listened to him AND then further told me it's my fault as I should have read the fine print more carefully. I agree I should have read the fine print more carefully but the week prior I personally went into branch to resolve this issue.In my opinion Kyle Fikes is not a good choice for a branch manager of a bank where clients keep their life savings and/or get loans for their life.Regions is a bank that I will NEVER recommend or speak positively about.
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February 2023 by Ann P.
SAD BUT TRUE!! Today I visited Regions Bank at 7400 Eagle Crest Blvd Evansville IN and had one of the most AWEFUL and FRUSTRATING interaction with the branch manager Kyle Fikes. My visit today was my 2nd visit to the Regions Bank Eagle Crest Blvd Evansville IN in a 7 day period to resolve an account fee issue: Last a week I went into the local Regions Bank at Eagle Crest Blvd Evansville IN branch and sat down with their Regions Bank account representative to solve my issue. Once told how to avoid the fee going forward I deposited the recommended amount. Unbeknown to me this bank representative provided me incorrect information as I incurred fees at the beginning of Feb. Today I sat down with the non-client focused branch manager Kyle Fikes to solve my issue - this being my 2nd visit to the local Regions branch in a 7 day period. I was frustrated and not the happiest person to speak with but instead of trying to defuse my frustration Kyle Fikes FUELED my frustration. Kyle Fikes proceeded to tell me that that employee didn't work there anymore and I shouldn't have listened to him AND then further told me it's my fault as I should have read the fine print more carefully. I agree I should have read the fine print more carefully but the week prior I personally went into branch to resolve this issue.In my opinion Kyle Fikes is not a good choice for a branch manager of a bank where clients keep their life savings and/or get loans for their life. Regions is a bank that I will NEVER recommend or speak positively about.
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January 2023 by Dustin Broughton
Service was great. They went above and beyond to get my needs solved.
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September 2022 by Ashley Maness
I've had regions for 6 YEARS and used them in 3 states. Always loved the experience. However their app was awesome and my favorite part but now it has messed up 3x this month and has been off by HUNDREDS of dollars. They say "Idk how this happened, I've NEVER seen this before. Idk why it would show different." Customer service is hit or miss. The ATM doesn't always work. Not happy. Will be closing my account and going elsewhere. THREE times?
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August 2022 by Annie Evans
You want them to mess up your loans, by all means bank there. The incompetence is outstanding. Just wonderful how they know how to work with all of their loans and tell you one thing but yet it's a lie and you have to figure it out through the calling system.
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August 2022 by Brian Wedding
Worse bank in the world.Alexandra might be the worst human I’ve ever had to deal with.If your looking for a bank the last place you want to go is Regions.Customer service nonexistent.Will not take responsibility when they screw things up.Next move lawsuit.
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June 2022 by Jim Davis
I was banking with Regions but they charge excessive fees. I switched to Chime where they don't charge any fees. They've always been very courteous and friendly. They have never made any mistakes that affected my account I am very careful when it comes to my money. I felt pretty confident about my relationship with Regions and I don't have any qualms in recommending them to my family and friends. I give them an A for their effort. At least they're trying to do better. If it weren't for their high fees I would still be banking with them.
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June 2022 by Sara Friede
I rode my bike here in the 97 degree weather. They were so nice to me. I let them know I was going to sit in the qc before I left and they offered me a bottle of water. They were super professional to both me and the other person inside when I was there. The floor was clean and the lobby was large enough to accommodate a line. Great service and friendliness.
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June 2022 by Brandi Douthit
I am glad they are getting tougher on transactions over the phone. I respect the staff, for doing what I ask as far as if they don't actually see me don't validate I've had trouble with unauthorized accounts on Cash apps and credit card companies, saying I purchased stuff on Google play. Which I don't have a credit card or cash app. Kudos to Regions for having my back. Thanks Regions
