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January 2024 by Cathy Davidson
If I could give them a -100 I would!!! I let go of my unit back in August 2023. I inadvertently made a payment after that. The woman working there has HARASSED me ever since!!! She has gone as far as to dig up where I live and HARASS my employer. Keep it up because they informed me that one more call and THEY are filling charges on my behalf.
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January 2024 by Brittany Fitts
I would give a zero if I could, but in order to leave a review. Today, my husband and I went to this location on Riverside to get our propane tank refilled. I was on my lunch break and ran him over their to get it done. At first when he went in, a gentleman said someone would help in a few minutes and be outside. We waited patiently with no issue.Then 15 minutes go by and my husband goes back inside to see if someone was still coming out to do the refill. A very rude large woman said to him that someone would be out in a minute as soon as he opened the door to come inside. He turned around and left because it was 20 minutes at that point that we've waited. I was really late getting back to work which puts me into a situation with my employer. That's not okay. It wasn't busy at all at this time. No one else was there except one young woman that came in after us. So there is no excuse for this horrible customer service. We will definitely not be back to this place at all!!
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December 2023 by Mike Barnes
Don't use the one bad service
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December 2023 by Todd Young
I didn't catch the salesman's name but he was great. Then there was a lady who helped me. And when I returned for a check-in, Chris outside was extremely helpful. Thank you everyone for allowing me to have a great experience
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November 2023 by Mandy Miller
Ten minutes late to open, one employee on the weekend. Manager has her job listed on Facebook but has an attitude when used to reach out to her. Overpriced and tore up equipment. Will never use again.
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November 2023 by Randall Wolf
Well informed staff, friendly, polite. I rented exactly what I needed, a truck with a car trailer. Great experience. Drop off was a breeze. Thanks UHaul!
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November 2023 by Neil McCormick
Miranda and the crew here were great! They were busy , but things moved well. I cant recommend this place more.
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October 2023 by Laurel King
Mark at the inside counter was extremely RUDE and acted inconvenienced when I "bothered" him trying to finalize my move-in. He took one look at my appearance (tattoos,facial piercings) and treated me poorly UNTIL he realized I really was a paid customer who is also a disabled US Army veteran. Then he was suddenly helpful but the damage was done, I would NOT recommend this site for storage needs. New customers, please be wary.** Kelly, at the actual storage unit area (outside), was EXTREMELY HELPFUL **
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September 2023 by Donovan Hefner
My mother just purchased her first home, was excited to start moving today. She arrived at my work to pick up her new furniture, as soon as we opened the moving truck she had just picked up from this location (wasn’t even what she originally ordered but whatever) the roaches scattered. That’s unacceptable, you guys were willing to infest her new home with roaches… I operate almost identical trucks at my store, and I know very well the processes that are required to maintain these trucks, zero of which you guys perform.If you’re needing to rent a moving truck, please go anywhere else, these guys will give you bugs and most likely blame you.If you do rent from them, inspect the truck before leaving the lot.
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September 2023 by Jonathan Olson
The truck I ordered was not ready when I arrived and I was not notified in advance. It took two calls to support before I could get a truck, at which point nearly an hour had passed since I was supposed to pick up. In that time, I had a U-Haul employee on site tell me I should leave because they weren’t open yet. The 15’ truck I received was smaller than the 17’ truck I had rented and did not have the utility dolly I had ordered. I was told I would receive a refund/discount due to the problems but did not. I noted my complaints in the online form as a dispute of charges when returning the truck and was told I would be contacted regarding them but was not and my card was charged anyway. Overall, my experience was very negative and I am extremely unhappy with the product and service I received.UPDATE: After posting this, I did receive a call from the GM who issued the promised refund.
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September 2023 by Wendy Thorpe
Poorly maintained equipment. Tires on trailer rented had wires showing all around, some places were through at least three layers of the tire. Bulged areas all over the tire. Very easily could have blown out at any second. When I called to discuss, the lady who answered the phone informed me I needed to file an insurance claim as if it was my fault when clearly anyone could see it was wear and tear on the tires over time. Not during my rental period. When I asked to speak with her supervisor, she said I needed to call roadside assistance and if that didn’t resolve it then I could. We tried to tell them when dropping off and all we got was “you’re the second person to complain about tires this afternoon”…..
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September 2023 by Barry Carter
Had appointment at set time they were o er a hour getting started on installation. After 7 hours of waiting for what was one hour job. The install still wasn’t done. Employee who I guess thinks he is manager lied and said hitch needs modified which was false. I had to go back two days later at 830 and work was not started for over hour. So called manager guy told me prior day he was going to do install well he lied about that and would attempt to help young lady who was working her tail off trying to get job done. Finally after little over 4 hours on second day hitch was on. Then later that day I noticed the under body panels were left off So after 11 plus hours of waiting for what instructions and video online says is about one hour job hitch is on.I suggest this location stick with renting trucks and work on training people on how to install hitches before starting that service back up. Also maybe have discussion with guy who thinks he’s manager and explain to him his job is to be able to do all the jobs at location not to pass the buck on to some one else.Needless to say uhaul in Evansville at riverside and 41 is the last place I’ll go in the future.
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September 2023 by Gil Torres
Great customer service and support. This is my 3rd time renting from this location.Well maintained equipment, easy hassles free experience.
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September 2023 by Hailey Z.
I made a reservation online the day prior and requested mobile check in. When I arrived the next day to pick it up, the app said I needed to go in to resolve issues. The truck and dolly I reserved we're not available, and several other customers were dealing with the same issues. Staff was very friendly and patient but seemed disorganized and unprepared.
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August 2023 by R VL
Unit had bugs when we moved out. Zero bugs when we moved in. Be extremely cautious if you don’t want bugs in your stuff.
