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June 2025 by Zack Hakey
Great place to do business and always looking out for the best needs of all members and always trying to help
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June 2025 by Min Aung
Highly reccomend. My mother doesn't speak English very well but they have been taking care of her and her finances for many years. Thank you Zach!
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June 2025 by Eric Opliger
Don’t come here if you want to sit down with anyone. Wasted 10 minutes of my time clicking around just to tell me I need to go to another location, very unapologetically if I might add pretty sure her name was Melinda. The place was empty as well. I was the only car in the parking lot but apparently everyone was busy…… arrived over an hours before close around 3:45
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April 2025 by lena jackson
Had a great teller who was able to answer all of my questions and helped me manage my account better overall!
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April 2025 by Scott keith
They are the most helpful and respectful team that I have met. They will help you with all their power anyway they can.
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April 2025 by Google User
The credit solutions reps are extremely rude and unprofessional! I was shocked when I heard a voicemail I received from one of them. They think they can really talk to customers like that?
Do yourself a favor: avoid Midwest America!
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March 2025 by Brittany
Recently had a terrible experience with a rude teller. She walked away from our conversation and everything. Spoke to me like I wasn’t her customer, like I was beneath her. Not my first awful experience with rude employees at Midwest. I had one representative ask me if I thought I didn’t need to pay my bill when I was upset over them over-drafting my account for Netflix. I think maybe you should offer a class on customer service, because some of your employees forgot we are the reason they have a job, regardless of who we may be!
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April 2024 by Jason Collins
The people at the bank are helpful but they notify me by mail about declined transations and they don't have a 24/7 Fraud Reporting Number to call to report fraud on my account
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March 2024 by Branden Darling
Returning customer. Worked with Bronson on a few things. He was great to work with. Everything was done via text and email to accommodate my work schedule. Happy customer and will be back for future needs.
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February 2024 by Sandra Barrand
The teller was very helpful and knowledgeable.
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January 2024 by Christine Trevino
We always apply for our car loans at MidWest America. They have great customer service from beginning to the end. A shout-out to Samantha Blume for making us feel like we where number one and we appreciate her perfectionism in taking care of our loan needs. She has a great future.
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December 2023 by Austin Barman
Depositing money from one bank to this one is a huge chore, it let's you link accounts but you still need a routing number and account number to do the transfer. So what's the point of linking them if you can't easily transfer money? Most of the employees seems nice but this credit union as a whole is trash.
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December 2023 by John Woodiel
Michele is a professional from start to finish. So pleased with this transaction and I look forward to years of continued service.
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November 2023 by Ryan Lipp
No call reminders or emails and the staff is rude…I only have a 3rd party loan through them thank god, I’d never bank with these jokers
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September 2023 by Corey Bohnstedt
Without personal details I will just say that my conversation with Jim Melvin was the worst interaction I have ever had with someone representing a federal institution. He took ALL of my money out of my account and froze my account and when I asked him if he feels good about it his response was YES Along with many unprofessional comments. He told me next time don’t get a loan through your banking institution. How can I take care of my family if he took ALL of my money and told me any money that goes into the account will be taken too DO NOT BANK OR GET A LOAN THROUGH THIS PLACE because if you ever fall on hard times they will happily make it worse. This guy needs to be looked into he should NOT be representing a banking institutionWell I hope n pray that response wasn’t actually from the (owner) of this institution if so you know how to contact me if u want to talk about how there was ZERO effort on your employee part to help anything I was deceived and lied to and it sounds like your ok with it. Your employee told me he feels good when he does this to families. U want to talk about emotional.. that person has no feelings and if this is the owner then you must not as well. HE TOLD ME NOT TO GET A LOAN THROUGH THE SAME PLACE I BANK AT AND WONT HAVE THIS PROBLEM. this is your representation of a federal bank? It’s a joke
