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June 2023 by IndyMom
Excellent service! Courtney Hiatt was so easy to work with, kept us well informed throughout the whole process of getting our loan. Stacey Wheeler is an excellent manager and everyone is so nice there! The loan process was seamless! This bank was recommended to me, and now I highly recommend them as well!
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April 2023 by Dave Bloom
Very nice people. Always friendly and very helpful. A great bank.
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April 2023 by Curtis Price
No follow through. After they were done with the loan, I was on my own to figure everything out. I have several accounts at this bank. There have been times I couldn’t access money through the atm, and mobile deposit doesn’t put money on the account. I have to make a trip and straighten it out. I think I need to move on and switch banks
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April 2023 by Terry Rosenkoetter
Visited 5 banks in one day. The First Merchants in Greenwood was by far the best - great professionalism, courtesy and it was just a pleasure working with Courtney Hiatt. Extremely satisfied with our experience.
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January 2023 by Jill Kottlowski
My family and I worked with Courtney Hiatt on a sensitive matter. She was extremely helpful and knowledgeable with what we were dealing with. We can’t think her enough.! Thank you Courtney!
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June 2022 by 80's fan
Great bank!
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April 2020 by Camryn B.
From the curb appeal to the inside of the store it is pleasantly clean and fresh. All the staff is kind and courteous, especially Christine Vanko. She helped me with some silly documents and I was able to finish my loan process for buying my house. I would give them 10 but the highest I can go is five. If you're in the Greenwood area I would highly recommend going here! Fast and friendly service is always refreshing. Not too far away from local fast food too, grab yourself a snack
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March 2018 by Mary Lawrence
I tried to deposit my payroll check Thursday night at 455p. I was told due to Friday's date on check I could not do so because bank uses "immediate access" and money would be useable Thursday..when dated for Friday. I was told to "just deposit it in the ATM anytime after midnight...everything ok". I do what I am told. Now...I am without my payroll check...cannot get my needed presciptions...because the bank does not process ATM deposits. It out sources...and my funds will not be available for at least 24 hours! What happened to immediate access?
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March 2018 by Jessica Jones
Brandi always is so helpful and kind! When I needed help she stayed on the phone with me and guided me through the online navigation to get to what I needed. Always have had great service here.
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December 2017 by Kelly Dickinson
This bank is seriously awful. Ashley from the greenwood, IN branch on 135 infront of target screwed up an auto refinance so badly I'm not sure how she still has a job. She never sent the loan check to the previous bank to pay if the old loan. Then claims the check got lost in the mail. She had no proof of sending the $30k check 4 weeks prior. How do you just drop off $30k in the mail with out security/tracking? Amazing. Then after we were contacted by the other bank in regards to a missed payment it took her four days to get back with us (and it wasn't even her who contacted us) to let us know she would go on her lunch break some time to hand deliver the check. A week later we receive mail for the loan with the incorrect address. Call her and she literally couldn't understand the difference between the incorrect address and the correct address. No call has been made to apologize about any of this. It's amazing how she even has a job after screwing up so badly.
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March 2017 by Chris Hunter
You have to press the button like 40 times for the ATM to work.
