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February 2024 by Mary Hartell
Autumn was wonderful
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February 2024 by Brett Adkins
Was fast and professional
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January 2024 by Geoff Wadleigh
I would give it a five star review if I would have been able to get the service that I needed there. My SIM card stopped working I came in to get a new one and they would not or could not help me since my balance wasn't paid off for the month. I feel this is kind of retarded the balance is going to be paid on Friday, but since it wasn't they could not help me. It's not like I was trying to get a upgraded phone or anything like that I simply needed a SIM card so I could use my phone. So now I have to wait until until Friday to get a working phone again. Almost tempted to find another service provider
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January 2024 by Brad Carroll
Was having issues, Verizon replaced sim card free and now seems ok.
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January 2024 by Jeffrey Patterson
The folks at this store are always trying to push people out of the store. They never seem to want to help, and most are rude. It's like making a quick buck is more important than retaining customers. Between the long wait times and lack of caring I'm surprised this store is still open.Go to any other local Verizon store but this one.
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December 2023 by Ranger Rick
Always go to this store
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November 2023 by Michael Heineman
Rude and unhelpful. Andy (the manager?) cited a "rule" as Verizon policy, that when I spoke to Verizon help line was non-existent and unnecessary. Turned into a huge inconvenience having to leave work in middle of day for over an hour for what turns out is not actually a policy. If you want to have a frustrating experience, that leaves you angry and wanting to leave Verizon after over 20 years, go to this store. It will do all the convincing necessary.
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October 2023 by Jennifer Burn
WORST CUSTOMER SERVICE EVER! GREETER BIANCA, NEEDS TO BE FIRED! COPPED A SERIOUS ATTITUDE ABOUT ME WANTING MY SCREEN PROTECTOR REPLACED BECAUSE IT WAS DONE FOR MY HUSBAND AND DAUGHTER AT ANOTHER STORE DOWN SOUTH. I WANTED THE SAME COURTESY THAT WE RECEIVED AT THE OTHER STORE, BUT THEY PARROTED THAT IT WAS A MANUFACTURER ISSUE. VERIZON USED TO BE A GOOD CELL PHONE COMPANY, BUT EVER SINCE WE CAME BACK, THERE HAS BEEN NOTHING BUT PROBLEMS!
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September 2023 by Tracie Jones
As a business owner, I recently acquired a T67 LTE DESK PHONE for my office with the intention of optimizing operations through Verizon's One Talk platform. My journey through this process has been marked by both encouraging and disappointing moments, which I believe warrants a balanced review.I must highlight the exceptional service provided by the initial sales representative, Matt, despite the fact that he wasn't directly associated with the business solutions department. His dedication and assistance were commendable, and I am grateful for his genuine effort.However, my overall experience took a downturn after the purchase. Acquiring the phone over a weekend revealed a crucial limitation: the absence of the designated business solutions representative, Desmond, during weekends. While assured of assistance during the subsequent business week, Desmond failed to follow up with me.Subsequent efforts led me to communicate with Desmond during the second week post-purchase. He indicated that another representative would be in touch to facilitate One Talk setup. Unfortunately, this promise remained unfulfilled, leaving me feeling disillusioned. I ventured to other Verizon corporate stores, only to find that the business solutions representative, Cole, was unavailable that day. The store staff's attempt to involve customer service proved initially promising but ultimately ineffective.Multiple engagements with both customer service and Desmond yielded no satisfactory resolution. While Desmond reached out for a follow-up, it became apparent that he lacked the necessary expertise to address my One Talk concerns. My frustrations continued into the third week.A recent interaction with business solutions manager, Jaime, added to my disappointment. At another Verizon location, Jaime declined my request for One Talk setup assistance and refrained from providing the contact details of a supervisor who could provide further aid. This ordeal, I believe, highlights a breakdown in follow-through by the initial business solutions representative and a deficiency in the training of these representatives to effectively assist customers with complex systems.The consequences of this experience have been significant. My business has suffered, and I've expended substantial time trying to resolve the matter. The allure of Verizon's touted business solutions has been overshadowed by the evident gaps in training and resources, leaving me disheartened. Despite these challenges, the positive engagement with Matt prevents me from assigning a 1-star rating.In conclusion, I offer this review with the hope that it contributes to the improvement of Verizon's business solutions realm. While my experience has been a mix of highs and lows, I remain optimistic that Verizon will take the necessary steps to address these concerns and provide a more seamless experience for other business owners.
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August 2023 by erica eastwood
Been with Verizon for years, had some phone issues. Thankful Samantha took good care of us, great customer service!
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August 2023 by Scott Edwards
Great store to shop comma or get help with your phone. The men and women that work there know what they're doing.
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July 2023 by Steve Labanauskas
Accidentally added Accessibility widget and then accidentally lost it. Apparently I disabled it. It took a few minutes but staff enabled it. The staff was very nice and patient. Been treated well every time.
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June 2023 by GofortheGarman
Verizon lied to me the very first day. They where not cheaper then the carrier I had. They where $40 rollers more. I learned that the hard way,; after I got my First bill from them.They nickel and dime me to death. The sales people are liers. They just want to make a sell. Stay away from Verizon they are Not Cheap like want you to believe.
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June 2023 by Jessica Poe
They were so efficient and helpful. Andy went above and beyond to help! You don't get that kind of customer service anymore!
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June 2023 by Josi Dodd
We used to have Verizon years ago and just recently switched back about a month and a half ago. The service has been horrible. I do not remember Verizon having such horrible service! It’s everywhere…big towns..cities, out in the country. Everywhere I used to have service I do not now. Honestly I wish we could have just stayed with AT&T.