September 2021 by Lonnie Perry
The staff is welcoming, friendly, and helpful. Each visit to the store to review my account or replace an item in my system has been good. The store is nicely laid out and clean.
September 2021 by Brett Michael Conner
You don't have to provide your State ID when you call the 800 number to go over billing details, but when you go to the store you most certainly have to have your state ID to provide them in order for them to even discuss your account. Seem silly you could call 800 number and you could be anybody you want and they wouldn't know the difference because you don't have to provide a state ID on an 800 number and get all the account information you need to do whatever with whoever's account. Maybe it's just me but if it operator out over 800 number asks you for your social for your driver's license number for your date of birth for your street address I don't understand why in the store they couldn't do the same thing without a state ID... If you ask me because that store is pretty much obsolete you can call the 800 number and get more done then go to the store and actually talk to somebody in person.
September 2021 by Vivek Vigneswaran
Went to pick up my new modem.I liked the quick and paperless transaction!The young lady was helpful.
September 2021 by Sharyl Huber
Matt was awesome in helping me with question, service.
September 2021 by Mark Daniel III
Surprisingly nice store. For anyone used to the dark scary Comcast stores, you're in for a treat. The place looks like an Apple or Verizon store as it attempts to sell the similar phone solutions that Xfinity offers. However, they also offer nice displays for home automation, security and internet services. I've never seen those products displayed so nicely. Staff was polite and handled my router return very quickly. I also wanted to talk about WiFi pods, which took longer and had more of the cell phone store feel, but without any pushy sales.
September 2021 by Clark Wright
Rude and uninterested in helping you..I have been a customer over 20 years yet they refuse to send svc tech out. Call center not American so language barrier..insist they can fix problem remotely and get testy when problem not fixed. Get a Firestick..will save you a lot of money and frustration. Maybe cable companies about to fold?
August 2021 by Logan Kreisher
No problems here. I went in to exchange my really old cable boxes for the new ones. I was quickly guided to a table where a really friendly guy helped me out. He just looked over my old equipment real quick and brought out the new equipment. I was in and out in a matter of a few minutes.
August 2021 by nanna myrl
The Xfinity Associate that waited on me was very helpful to my needs and request.The Xfinity Store was very clean and made m me feel comfortable. The only thing that I could see that needs improvement, would be to hire a couple.morw associates.
June 2021 by Lynnn Westfall
Super nice amazing people in this place they made sure we had everything that we needed before we left definitely super clean check out them thank you to the people in the store
June 2021 by John Burris
My sister returned an extra piece of equipment. The lady helping us was polite and was a tremendous help. Very professional.
June 2021 by Aniko Guptill
Matt was great and helpful. Fantastic customer service. We haven't used the service yet, but hopefully if there are any issues they will be handled the same way setting up service was.
June 2021 by aleicia morehouse
Always gets busy so fast. Got there eay and waited for the doors to open. Was able to get in and get out super fast
June 2021 by James Westmoreland JR
The store is nice and clean, with a good selection of products.The sales representative though, wasn't exactly the friendliest guy in the world. He very dismissive.Oh, and they still "require" a mask...??♂️
April 2021 by Heather Kruger
I had an issue with my bill. I went in today and David helped me. He got everything fixed and was able to get me a signed up for a new plan. He was extremely nice and helpful. I specifically go into this store because of how helpful everyone is when I go in.
April 2021 by Steven Earhart
Here’s a very simple suggestion Xfinity.It should NOT have to be suggested yet here I am.You shouldn’t have it say on your stores website at S. Emerson Ave and County Line Rd in Greenwood IN that the store is open till 5:00 and then when I get there at 4:50 there’s a sign in the window that says“Store Temporarily Closed”.PUT THAT ON YOUR WEBSITE!!!