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February 2024 by Greg Wright
Our elderly friend went to the Greenwood Indiana store for a new phone. She bought a new Galaxy 24 she did not get any users manual no charger and no cord. When she went back to ask about her phone not charging with her old charger they sold her and new charger and cord for $40. Looks like the employee's there taking advantage of the elderly.
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February 2024 by Whitney Goodin
They are continually increasing my bill and I am only using internet. I would definitely look for better options.
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February 2024 by Donna Mueller
Service great. Staff was very friendly, efficient & helpful. Took care of our returns very quick.
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January 2024 by Mike Duncan
I've been dealing with great disappointment with Xfinity for several days. I canceled my service on December 28th. I returned their equipment on January 21st. I just received a bill for $143.00 for an automatic withdrawal from my bank account on February 17th. I tried yesterday online to get this fixed with no avail. I tried to reach them by phone, and after 49 minutes of being on hold, someone answered. It was hard to understand them due to their heavy accent. They tried their best to correct this. They acknowledged my disconnect but couldn't figure out to no longer charge me. She then transferred me to another department, and it took another 55 minutes before someone was able to connect with me. This lady seemed helpful but couldn't email me anything to confirm I wouldn't be charged anything in the future. Almost 2 hours of my time, and I won't no until February 17th if it's truly taken care of.
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January 2024 by Judy Ellington
We moved and we can't get them to disconnect. They have our account and our sons account all crossed up and we can't make them understand. The company is ridiculous and I would recommend using any other company, never xfinity for anything
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January 2024 by Harmik Singh
At all counters they are doing personal chatAnd people are waitingTotally wastage of time to come this location
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January 2024 by Judy Ann Morris E.
Customer service is terrible. We have waited over an hour. No restroom, no water fountain. They have 2 accounts mixed up and we are not able to fix it on line. I would not recommend xfinity/ Comcast to anyone anywhere. Canceling an account. This experience is exhausting.
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December 2023 by JN MMDN
xfiniyy doesn't work and they are lazy
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November 2023 by Himanshu Ashwani
I had a very good experience with Xfinity Technical Associate Jyun. When he received me with a smile, I knew he was going to resolve my issues. He was very knowledgeable and answered all my questions with calm he also helped me with all the time and shown great patience while I was working with my current carriers to get the details to port in my mobiles. He was of great help, and I am sure if you get him to resolve your query rest assured it means it is done.
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November 2023 by Shela Montenegro
Very poor customer service. I get that it’s first come, first served basis but most of the staff went to the back of their office one by one, leaving customers hanging, acting like we’re invisible, and left us waiting for almost an hour before one kind staff finally acknowledged us. He was able to help us with our concerns and I’d give 5 stars to him and only to him. This store needs to do better ?
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November 2023 by Samantha Click
Ariel was extremely kind and patient while explaining to me my opinions with the company. I enjoyed working with her and will recommend her to anyone who needs to go into the store!
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October 2023 by Psteved
the colts game was on. made the 2 hour wait not so bad. they ended up not being able to help me. go figure.lift it billy.
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October 2023 by GM Apple
The stores clean the staff is helpful. But they try to promote everything too much you feel forced into trying things.
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September 2023 by Beth Cloud
We have soooo much trouble with T.V going black or stopping or " codes" Really do not want chat agents because I would be doing it every nightWe want new services but don't know where to go...they all seem to lack proper communication...Right now off again after spending an hour 2 nights ago trying to fix it.100.00 for tech..no thank you. 10.00 credit...really We want a reliable service...
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August 2023 by Steve Striedinger
They really need to empower these workers to solve problems. I've spent hours waiting with the associate who was also waiting on their tier 2 and 3 support to do something. Ridiculous system. The wait times are crazy as well. Always schedule your visit ahead of time.