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December 2023 by Kate Zarate
Steve was great, prompt and professional. I came in to help my mom open up an account since she just moved to the area and Steve promptly assisted and got us out the door in less than 30 minutes. Rob and Sharon were just as friendly. Thanks for the nice and easy experience
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June 2023 by Michael Fondren
Great customer service
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December 2022 by Big Red
Never can get anyone to pick up the phone.
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July 2021 by Matthias Y.
This location is super convenient for me to handle issues/questions that might come up with a small business account we have with ONB. The people that work here are super friendly and helpful. Would definitely recommend this branch!
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November 2019 by Randy Chapman
I recently moved to the Indianapolis area and stopped by to open a checking account this morning (11/7). I was pleasantly surprised at the smoothness of the transaction and the knowledge/helpfulness of the staff. Rob N. could not have been more friendly or helpful. First impressions are huge in the service industry and Old National made a very good one this morning.
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October 2019 by Madysen Tetzlaff
I am new to the city and had recently had someone hack the account. Went in the bank October the 4th (a Friday) to cancel and order a new card. I went in 7 business days later to withdraw money and to check on the status. The young man there assured me (without looking at the tracking) that my card would be in by the next two days. So Friday the 18th I go to a different old national bank to withdraw money and told her about my concern with my card. She looked and notified me that the card was never even ordered. Called the bank and notified them and was in no way apologetic, and did nothing to help the situation.
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June 2019 by jayde hancok
COULDNT BE HAPPIER WITH MY SERVICE! THANKS!
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March 2019 by Brittany S.
Hoorah! My bank moved into my backyard. Fletcher Place is now complete. Will I ever leave? Hmmm... with a bakery, coffee shop, distilleries, my hair salon, and trail...it'll be a tough decision. As for this new branch of Old National: -everything is translated in Spanish (loved seeing this) -super sleek and modern interior with open office spaces -very friendly and helpful staff. Both times we visited coffee and water were offered -two days after our first visit else received a handwritten card. Now that's amazing customer service! Talk about making an amazing impression! -located along the cultural trail in the same building as Rook and Tappers with free parking in front -ATM along the trail Hoorah!
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June 2018 by Front Bar Milk Band
Not the closest, but IS the best. Real relationships with this amazing crew. They are beyond kind, and will always make you smile. I have the app, but I prefer to come in just for the people. They're all bad asses.
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June 2018 by Kevin s
The entire staff goes out of their way to make us feel like their most important customer every time we enter the branch.
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January 2018 by Yusef Lider
They were helpful but it seems as if they were under duress.
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July 2017 by Ernest Berman
Friendly and helpful staff
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May 2017 by William A.
Great new addition to fountain square, check out Daniel an the gang for you banking needs really polite crew on hand to help with all your banking needs easy to the ATM give them a chance