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“I have both personal and business accounts with STAR, and have been very impressed with their problem solving approach to banking. Many banks just offer cookie cutter solutions; STAR crafts solutions that really work.”
“Edit: I changed my rating but I am going to leave the review for now as I’m actually shocked something like that happened at all. I’m not sure how a major bank has their servers go down without having a backup server. If they did have a backup server and it didn’t work either… someone needs fired. They should have an IT person that regularly checks everything, like the servers. But they did fix everything quickly. Just sucked not to be able to access our own money.
I will change my review back to 5 stars depending on what happens today, but if this ever happens again we will find somewhere else to bank. The fact that my husbands paycheck, it seems along with half the town, did not receive his paycheck today. Not because of his company, but because of OUR BANK?! Really? We have car and house insurance coming out tonight and an auto loan coming out of the other account tonight. I’m assuming that they are going to cover any and all fees associated with overdrafts and cover any fees from our insurance company when the payment doesn’t go through. This is ridiculous though, and I’m not sure what the problem is but they better fix it… Fast. This is completely unacceptable.
We had to refinance an auto loan and even though we didn’t have an account there they were super helpful and friendly. We got our loan at a great new rate with no hassles!”
“I have been banking with Citizens State Bank for a very long time. If I mess up I get quick and friendly service. This group of banks is trustworthy as far as I've seen.”
“Great hours, decent customer service, nice features to keep you informed about your balance. I’ve NEVER had an overdraft with them in over a decade. Deposits and expenses go through the same day almost invariably. Other prominent banks around town seemed to intentionally hold items until putting them through when it would create an overdraft. Only complaint I have is I wish they had a few ATMs around.”
“I've been banking here for quite some time. This review isnt based on one meeting or interaction. The bankers and customer service reps here do a great job and have always left me a satisfied customer. The are fair and ethical. I would highly recommend. No banking errors in a lot of years with a lot of transactions. :)”
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“I absolutely love Deanna, Sydney, Bailey, Lorie and the rest CSB staff at Rushville Indiana branch. They are always helpful, warm, friendly along with professional. Love the CSB ladies”