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August 2023 by Kathryn Cole
Greg Ditlinger has gone above and beyond to assist me and my family through our financial journey. Anytime I call or have questions, he takes the time to sit with us and work through anything. He always treats us like we are his only client! Tellers are amazing as well. Feels like a little family! Very grateful for what they do for us.
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August 2023 by Mehmet Unal Bozkurt
People in the branch are so nice and helpful. But the bank itself is operating a bit weird to me. I opened a checking account 8ish months ago that my weekly paychecks were being deposited into. The past 1 month or so I haven't been getting my paychecks deposited into my keybank account and my checking account balance is zero dollar now. They wanted to interview me regarding my plans with the account and told me that the account will close if I refuse to have the interview. I said I'm not having an interview about what I want to do with my checking account. I guess they'll close the account. It's just weird but whatever. Maybe that's just how they'd like to operate.
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January 2022 by Leslie Wood
The people that work in the noblesville branch are nice. I would give them 5 stars. The customer service line is terrible and I would give 1 star. It is hard to find someone who speaks English and then when you do they don't even want to listen to you.
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January 2021 by Grant Barnard
Horrible just horrible
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June 2020 by Ruben Enriquez
The worst bank by far..I won’t recommend this bank to anyone.
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August 2019 by Cathy Sutton
Horrible bank to deal with!!! They have outsouced all custommer service reps and it's impossible to talk to anyone who can actually help you. My mother died almost a year ago. She had less than 1,000.00 in her account but owed for a home eguity line of credit. Trying to get answers from anyone regarding the home equity account has been a long and painful process. Dealing with people who don't speek English well enough to understand me and contstant holds and hangups has been a nightmare. AND I"M JUST TRYING TO FIND OUT HOW TO PAY OFF THE DAMN LOAN!!! Do NOT use Keybank if you value your sanity.
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October 2017 by Poohbearbandaid ..
The branch manager will talk down to you if you come in after your manual labor job asking for help. He took one look at me and judged a book by its cover for sure. He is a j*** and if it wasn't so convenient for me to bank there I'd close my account in an instant. The tellers have always been really helpful and pleasant but Greg (the manager) is a turd.
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August 2017 by Gary B.
Consistently great service. People here how to answer questions and solve problems. Super friendly and know how to do their jobs well.
