August 2018 by James M.
Recently sold a house where First Merchants was the mortgage lender. The closing company confirmed wiring them the money, however they have continued to bill me and indicate they have no record of receiving the payment. While I'm sure this is just grievous incompetence and not a literally criminal Wells Fargo style attempt to blatantly steal money from a customer, and will probably be resolved without me having to resort to actual legal threats, I'm still gonna go with 1 star for having to spend hours on the phone with this bank talking to person after person who could not verify whether on not they received a federally insured wire transfer and who refused to just cancel auto pay on the mortgage that should no longer exist. Update: 72 hours and they have confirmed that they received $172000 to pay off the mortgage but refuse to confirm to me that they have closed the loan, still have not confirmed that they have stopped the automatic billing, and still have not refunded me the $1900 that they charged after the loan was paid off. I retract my certainty that this is all just incompetence. They may just be very intentionally stealing money from customers. Stay away. Update: 1 week, still haven't returned my money.
