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March 2021 by Trevor H.
I've had them a few years now. I am not always in Iowa, but they aren't beaucratic and they don't seem to allow you to overdraft, either. My card simply doesn't work if there's no balance. I also needed a savings account, but they recommended having two bank accounts and toggling between them for savings and checking at no cost or penalty. I've left the country many times, and they've always let me maintain rapport via email and also, my card works internationally. It's all about communication, so be sure to let them know ahead of time your needs and they'll take care if you. I've had some issues with hyper-security on my debit card but the atm company, but better to be safe than sorry, so while inconvenient in the short term sometimes, you're definitely protected. They promptly respond to emails regarding password issues and also they've helped me file claims with ease. Overall, the service is also friendly and great. Is this a credit union? I'm not sure, but they are really good.
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March 2020 by cassie Forbes
If I have a question or concern they are very prompt in their response. Online banking is very easy and efficient.
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June 2019 by Alan J.
Rude customer service, especially by a female staff person. She grudgingly filled out a deposit slip and photocopied, both I had to request, all done with a scowl. Then she told me I could fill the deposit slip out myself before coming the window. There were NO other customers in the facility at the time, and none arrived while I was there. No wonder there. I've been a customer of this bank since 1976.
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October 2018 by Norma Japhet
Just know about Clarke County very friendlyand helpful Same employees so it is probably just the same
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September 2018 by Jenny Arends
Rosie recommends First National Bank!
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September 2018 by Dan Lindstrom
There customer service is terrible I am finding a new bank after being with them for 14 years they don't care about you. You are just a number to them.
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April 2018 by Jody Kammin Calvert
Fantastic experience with personal banker Karen in setting up checking accounts for 2 of our kids as well as debit cards. Thanks for your patience and helping them to learn how banking works.
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June 2017 by Sue Stevens
Do not try to get a loan here. Banked for years, tried to get a used car loan, said we were a risk. Went to cu bam got the cash in 20 minutes and we don't bank there. But guess what? We do now. BYE bye bad bank...too much competition for bad service.
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December 2016 by Katie Stahr
I've gone in twice with questions about setting up an account and they were understanding and willing to help me out!
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August 2013 by Pius Andhika Gustianto
This is a great local bank with a good service. That's all you need for a college student.
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July 2011 by A Google User
Site is wrong about hours. Opens at 830 on Saturday. Great bank but the door tricks me sometimes.
