-
November 2023 by Alexis Castaneda Rodriguez
Getting my packages delayed due to the stupid driver not even coming to my building and just driving off, getting an update saying sorry we missed you, which isn't the case, and customer service over the phone is waaay worse that through chat. Contacted the supervisor twice and was told they will deliver it the next day and guess what same situation , now I'm told they had to schedule it the following day when I was told it would be delivered the next day which was recorded on the phone but they said there's nothing indicating that's was the case these people are unprofessional, liars and stupid at doing their job
-
November 2023 by Jerry Reuter
They leave items sitting in the warehouse for days. Delivery was supposed to be 4 to 7. I could swear they said days , but it looks like they meant weeks.
-
October 2023 by Dale Mullikin
The process to receive a package from DHL online is bit clunky and a little concerning with the potential fraudulent emails. I went directly to your office at the Cedar Rapids Iowa Airport. Shirley is what customer service should be like. Very friendly and explained everything very clearly. I’m at the end of my career in sales. Customer service like what Shirley gave me is exactly what all sales people dream of for our customers. Well done Shirley.
-
August 2023 by Deb McDonough
Never use DHL. Very incompetent and the customer service sucks. Pick up drivers don't know how to follow direction. Took them 3 attempts, 3 different days to pick up a package. I wish they had a negative star because they would get one from me. I'll never use them again!!
-
August 2023 by lilith owo
absolutely horrible. they lied about delivery never ever use this company.
-
June 2023 by Lisa Sedlacek
This will be my last time shipping with dhl. It’s exspensive and it’s not any faster than fedex or ups. My Parcel has been sitting for 4 days in Ohio. When I call dhl I just get a run around. Very disappointed in a delivery service that brags about being the fastest! I think you should re think your advertising. Oh by the way I’m filing a claim for a refund on my shipping and filing a complaint if you can find a human to talk to
-
April 2023 by Maria Cole
DHL is the worst shipping courier there could be. I manually set up a delivery date and still got nothing except "delivery attempt could not be made". With no other explanation. After holding my package hostage. Have me waiting all day because it's "out for delivery" and that I should expect it by the end of the day, but nothing. Such a let down.
-
April 2023 by Grace Cooper
If I could give 0 star I would.for both times they “attempted” to deliver my package I was home and no one ever show up. I have cameras so I’ll know if they did. Not one time they did. On the website will say attempted to deliver package whole time I was home. I also did a signature release so my package can be delivered at my door just in case I wasn’t home and they didn’t even try to deliver my package.
-
January 2023 by Scott R
DHL is not a good shipping service. They keep your package and the money they were paid to deliver it and do not even attempt to deliver it. If you have an issue with that, you will be directed to an endless loop of "automated" recordings and will never speak with a human.
-
November 2022 by Land Of Oz Arcade LLC
Absolutely worthless trying to get packages from DHL
-
July 2022 by Alms Salinas
Was really Fast sending my package true DHL to my country.Personal services very Good, I definitely go back there .
-
June 2022 by Alex Stiffler
Incredibly unhelpful, customer service is awful with employees that will hang up on you instead of helping you. I recommend only using DHL as a last resort. Plenty of other competent companies that can look into your order, track your order, and inform you of delivery. DHL requires over a 24 hours notice in order to put a REQUEST in to get your package. AVOID THIS COMPANY.
-
June 2022 by Emmanuel Vega
Worst delivery service there is. Package marked as delivered but no package. You can't get in contact with them. It's a useless loop that gets you back to the same menu.
-
June 2022 by Kenneth Clark
Said package was out for delivery three days straight. Worthless.
-
April 2022 by Jared Eckhardt
Package had an "attempted" delivery although the driver never made an attempt. Customer service is hard to get. Two days have been wasted and still haven't received our package. Tracking emails and customer service contradict themselves. It shouldn't be this hard...
