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November 2025 by Austin Wood
Had an excellent experience today with Luis! Great customer service, good people, and decent prices.
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November 2025 by Annie
Luis was friendly and great at explaining. Kory went out of his way to show me the part that was rusted on my car. They were very friendly.
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November 2025 by Nate Johns
This place is awesome, thank Luis for all your help!!!
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October 2025 by Keyonia Jackson
I just had my oil changed and I couldn’t be happier! The staff were incredibly friendly and took the time to explain everything to me. The oil change was done quickly, and they even checked my tire pressure and fluid levels without me asking. I appreciate their attention to detail and excellent customer service.
Overall I loved the way Ahmaad was so helpful, professional I will definitely be returning for future services.
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October 2025 by Kory Goodlow
The way the fuel system cleaning was explained to me is far better than any fuel system cleaning I experienced. Especially with the remote gas pedal that idles up the car every 10 seconds after the fuel cleaner is added to the system.
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October 2025 by Ahmaad McNeal
Some of the the most informative staff I have ever dealt with.
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October 2025 by Michael Kennedy
New Concept is the best auto shop in Merriam.
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October 2025 by Christian Escatel
Horrible service!
They said they worked on my transmission, and they never did.
They were good to charge though. Don’t recommend.
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October 2025 by Karen Wright
I got an inspection to see what my car needed and then ask them to contact my warranty company but it took them 2 weeks to contact the warranty company so I went someplace else. Inspection was fine but customer service was not.
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October 2025 by Paul Sanchez
Mike is the man!
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October 2025 by Samantha Clark
Great customer service! Was able to get me in the day of and very friendly. Did a great job covering areas to keep my car clean. If oil change goes well I will definitely be back! As always they are the best!!
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October 2025 by Erica Torres
I yet again had the best experience. Something's went a bit wonky but they knew exactly what happened and promptly corrected it!! Mike, Steve and the whole team here are just amazing at what they do and always go out of their way to help you!! This is why I have told people about them time after time!!
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October 2025 by Uncle Sully
I had a transmission replacement done on my daughter’s car. I had a warranty company that covered some of the powertrain issues but it’s always a hassle to file a claim. New Concept dealt with the warranty company, and I didn’t have to do a thing. The best part is now, I know where I’m going with all of auto maintenance and repair. New Concept was Fantastic!!!
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October 2025 by Alisha Patrick
Mike was amazing as he was able to squeeze me in to get a skid plate reattached. Greatly recommend!
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October 2025 by Wallace Dooley
This place is a sham ,They quoted me 7489 .00 for a transmission, I called them back later and said i don't want the work done, called tjem again in the morning at 7:30 am spoke with them he gave me a lower price for 64000 still high ,got three quotes from 4800 to 5100 guy calls back next day at 12 says they did 3.5 hrs of work , I talked ro them at 3:30 they close at 5:30 time doesn't add up then wanted me to pay 1050.49 for work, plus the 173 for diagnostic, have no problem paying for the storage and diagnostic, they held my car ,had to file complaints on them with consumer protection in jhonson County ,and BBB also kansas attorney General, this is not a good place don't recommend, they are a scam ..stealing people money you guys charge 1050 for 3.5 hrs of work I got off the phone with you guys atv3:35 pm you close at 5:30 how in the world you charge 960 in labor? You guys are stealing money and strong arm cars and they won't let me pay for the Diagnostic, without paying them 1050.49. My kids can't get to their activities car seat in the car sent me some email showing pictures of my tires and brake fluid tank. Very Bad business practices here . People do not go to these stores. I have filed complaints with Kansas city Attorney
Do not go to these shops they are crooks and this day in age we're times are hard they prey on people such ashamed worst company ever
