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December 2023 by Holly S.
I was at Platos Closet at Overland Park Kansas selling my clothes today they said my clothes smells like smoke they told me that they had pass on it let me wash it again bring it in tomorrow. I was not happy. I was mad. I am never going there anymore. I am done with that place.
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November 2023 by Brittany McCambry
I’ve been to many locations of Plato’s & when any customer walks in the greeting is “hi welcome to Plato’s. Neither employee said anything, i just got off from work & I apologize for coming to the door early never nothing said back in response, just was told to sign in. I was handing my bag over & it was still attached to my arm instead of the co worker waiting I feel like she tried remove it herself. I started looking around waiting for them to text me. A employee walked by I smile she just looked at me, she came back and looked at me again which made feel uncomfortable. After that I decided I wasn’t going buy anything. Finally I received my text I looked at my bag my things was thrown back as if oh well we not buy this (but they expect you to bring it in nicely. Then she said what she can offer me which hey I’m fine it was more of cleaning my closet I donate what they don’t take anyway. But I was never given a reason, which I hear you know wears and tear old style but nothing was said. Overall I don’t know if they are not morning people or what but their customer service was poorly.
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November 2023 by ngina fachi
My daughter bought a pair of tennis shoes 3 weeks ago. Shoes did not fit in the shoes. She did not wear them at all. We went back to sell the shoes back and “they were too worn”. They were in the same condition we bought them. She was shocked when I told her we even had the receipt and my daughter did not wear them. The lady walked away in a rude manner. I have taken my daughter here so many times. Never again. I asked my white friend to take the same shoes and guess what, they bought them back. Disappointed.
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October 2023 by Markia Harvey
I called before going to the location to see if they were accepting check ins for clothes. After I arrived I got everything checked in. After she pulled two items out of my bag she said they smelled “smokey.” I do not smoke, maybe my appearance might have given that as I am a black woman with locs and wear crystals but thats very discriminatory on her end when I had jeans that still had tags on them of over $100 and brand new Juicy Couture tracksuits and shoes that I unfortunately will be taking to another location now. Hopefully you all can stop with your very obvious judgment without any knowledge and actually do your job!Re: Thank you for your comment but I live alone. I do not owe any explanation to anyone of my living situations. As stated before, I will take my business to another location. I kept a civilized response to avoid confusion in my attitude and carried on about my day, that is why I left. Thank you! I still left three stars, have a great night.
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October 2023 by PEARL Business Solutions
Great place to shop…especially in this economy! Friendly staff, great selection every time we go. We sure miss the darling older gentleman who used to help take our discarded items from the dressing room. He was always so kind and respectful to me and my teenage granddaughter. We were sad to hear of his health issues over the last several months and are keeping him in our prayers.
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October 2023 by Emma Sanhueza
I completely understand the way the buy clothes and sell them (it’s the way they make their money) and it’s completely valid, it’s the way they treat people that is absolutely horrible. I’ve tried to give this store a lot of chances because it’s a nice thrift store and the times the manager hasn’t been around it’s a very pleasant experience. The manager is rude and treats people like they are stupid. She yelled at me one time because I didn’t bring my clothes in a bag (I was selling for the first time and I was 16) and when I tried to apologize and smiled and told her to have a good day she just gave me a dirty look, and the older gentleman who opens the dressing room is a creep.
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October 2023 by Lonny Rankin
I pop in to this store weekly. Great items with fantastic prices. The staff is always super friendly and very helpful. Enjoyable shopping experience every single time! Thank you so much!!
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September 2023 by Shayna B.
I was here about a month or so ago and the owner/manager walked in on me in my dressing room without knocking. I asked him why he didn't knock, he said he did but it wasn't loud, and he apologized. How in the world do you own a predominantly woman's clothing store and know you don't have locks on your dressing room doors and NOT knock and talk loudly to make sure you are not walking in on someone unclothed!?? Makes no sense and honestly makes me feel uncomfortable. As well as concerned for others.
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August 2023 by Mom of 4 Mandy
I love the people who work here, they are always friendly and helpful! The clothes are great quality, name brands, clean. My teenagers LOVE shopping here! The prices are amazing especially having girls that like high quality name brands! We always leave with an armful! Thank you for making it easy to shop for my kids!
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August 2023 by Harley Surrette
Absolutely amazing every time I sell my clothes here! They take the care and time to look through each item and give me a decent price! My mom also sells clothes here all the time and has a great experience every single time!Also the review below is blown way out of proportion. That lady’s bag accidentally got put with my mom’s things and she didn’t go back through her items until later that night since she was out running errands. As soon as my mom found the bag, she took it back to the store so it could be given to its rightful owner.People make mistakes, we are all human. Maybe next time try showing a little understanding and compassion before writing a review to tear down a local business over a little mistake. ♥️
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August 2023 by Morgan O'Dell
I resell often and I’ve never been treated as poorly as I was at this location. I understand it can be busy and not everything can be bought, but how you treat the people visiting your store is what matters. I highly recommend Ditto - they always are extremely helpful and kind regardless of the day.
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August 2023 by Sarah Bennett
I adore the concept of resale stores!! It's a win/win for everyone & sustainable! Take your old, get cash & buy more (yay)!I frequent just about every resale shop in KC for my family with the exception of this one & I was reminded why today. I was purchasing approx 20 bracelets for my daughter & the young man ringing us said they were $2/each. As he was ringing, the I believe mgr/possibly owner (whom I've seen with this attitude in the past) pushes him aside, abruptly says they're $3/each & takes over (that price was fine w/me). She was so abrupt I tried to lighten things by saying he was so nice & working so hard. She replied "he just got here". Okay, I then proceeded to explain we came after getting the text about the Lululemon drop & it looked like it all went quick. She very abruptly corrected me like I'm a 5yr old saying she just out a ton out, 3 racks worth. My daughter is very sensitive & quickly picked up the rudness & didn't want to go check for more. All in all, over the years I've tried to give this place try after try but this gal is consistently just reactive & rude. I just rather make the trip to Mission Platos or Ditto.
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August 2023 by Sherri C.
Wonderful store and wonderful staff. They treat you fairly if you want to sell clothes. Great variety to choose from -- casual, athletic wear, business and formal. Great prices and special sales.
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July 2023 by Carly C.
Horrible customer service. Staff was not friendly and gave me attitude when dropping my clothes off. This was my first time going to Plato's closet and I will never go back to this location. I would recommend going somewhere else. No one deserves to be disrespected like I was. Do not waste your time.
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July 2023 by Lindsey S
DON'T GO HERE! Horrible experience to say the least. I brought in a bag of stuff and shocker they took barely anything but that's not the worst part. THEY LOST MY BAG FULL OF THE 20+ ITEMS THAT THEY DIDN'T TAKE!! Maybe put people's bags behind the counter, not out in the open for just anyone to pick up and take. And of course they aren't going to do anything about it and reimburse me for the clothes THEY misplaced.