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October 2023 by Gena T.
Friendly, caring, and efficient pharmacy staff. Store is also neat and well stocked as a plus.
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March 2023 by Jeremy B.
As other reviews have said, they intentionally put you into a call loop over and over again. You can hear the background of the store and then hear them hang up after making you wait for 10+ minutes. Guessing someone needs to come in and notify their management about this.
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November 2022 by Pilar J.
Just overall poor pharmacy service -- especially since the onset of Covid-19 Placed on hold for many 25+ minutes to check on a prescription than disconnected. Their drive-thru is usually closed now which means going inside the store ill. They seem generally discombobulated and lacking in good customer service or experience.
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October 2022 by Kevin L.
I have never seen a pharmacy so poorly run. They have not been able to staff for two years enough people to even keep the drive thru open and when you go in you may only get half of the meds you have been prescribed. I just left there and they only filled two of my 4 prescriptions and lied to me and said they only got two and when my doctor called they told him they haven't had time to fill them. Avoid this place at all cost
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September 2022 by Kasey K.
Hours published in google are not reliable. Drive thru not open even though Covid is over (sept 2022). Pharmacy sends notifications prescriptions being filled them cancels essential prescription with no notice including medication for chronic illness. Pharmacy staff refuse to look and see how f another Walgreens location has medication. Employees do not know their managers name or how to find them and therefore there is no escalation pathway. This is not a reliable capable pharmacy.
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September 2022 by Selena D.
I don't recommend this pharmacy to accurately fill prescriptions if the pharmacist isn't current with Kansas law. Without divulging more information, I can tell you that the pharmacist was grossly uninformed. She was a hindrance to providing quality patient care.
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June 2022 by Josie S.
Drove to Olathe to pick-up prescriptions that were ready. The store is dark and it's closed with no note as to why at 3:30 on a Friday.
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April 2022 by Will R.
One star only because I have to give at least one. Have been numerous times for COVID shot and was told they could not do it had no shots left. Even though we made appointments! They gave away shots to walk-ins!!!
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April 2022 by Shivani W.
They racially profile people specially if you walk in with casual clothing vs business attire if you are darker skin toned. They refused to sell me gift cards that I needed for a corporate event (they didn't even ask me for an ID or even a corporate card to verify- just "refused"). No one asked me anything, just that they saw me with gift cards and refused selling them to me by my looks. This is very ironic when just two days ago my white mother in law was buying the exact same quantity of gift cards to help me out..unfortunately she couldn't complete her purchase as she didn't have my card's PIN. But they HELPED her with the gift cards . In my case, they refused service didn't even ask me how many or if I had an ID, refused it. I asked how many can I even buy, she said she had to "refuse my purchase". When I asked why they said it looks like a scam and they will have to check-- the "check with the manager" never got completed:). I walked out of that store telling them in the end that I refuse to purchase stuff from a store that racially profiles people.
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April 2022 by JA D.
A constant wait and extremely unorganized. Will make it where I'm days without a prescription that is mood altering
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March 2022 by Kim H.
I agree with all the posts before. I have used this pharmacy for years and they are the worst in KC. I was told to pick up pain medication at 12:15 for my daughter. When I arrived there was a line that was 4 deep. Everyone had an issue. 2 people complained of phones being down and no one solving. The pharmacy manager came over and indicated to "use the app". Another women had to split her pills into separate bottles (one at a time) because they couldn't figure out system. When it was my turn they said it wasn't ready and to sit for 20 mins. When I said I had a work appointment they told me to come back tonight for pain medication for a surgery. She said we will hurry. They took an additional 35 mins and everyone was upset while there.
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March 2022 by christopher b.
This is the worst pharmacy in the KC metro area. It's over an hour wait on the phone, if they don't just hang up on you. Then, after calling in my prescription days in advance, it was still not ready when I went to pick it up. Then they told me that it would be 1-2 hours to get it filled. It's been 7 hours and it's still not ready.
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November 2021 by Harold W.
This was a great store with quick prescription service. Now, no phone calls are answered with waits between 20 and 35 minutes before your call is dropped by them. No drive-up window service due to staffing, the sign says. Lines in the store are long and slow. There is always someone ahead of you that doesn't have their game on or their insurance won't go through and you're made to wait for the problem to be solved. last time, I was in line for 48 minutes before I was welcomed to the counter. Another of their tricks is that you show up and your script is not ready but will be in another 15-20 minutes so tack on that wait time. Lack of staff means the salary and work conditions are not favorable. Corporate blames it on the pandemic and that excuses everything. Profits over service as if drugs and insurance tiers aren't already ripping us all off. We'll ne using Amazon come January or Good Dx or anywhere else.
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October 2021 by Melissa Spinks
How is it possible for this Pharmacy to just shut the doors "Due to staffing"? You had a long line of people waiting on their medications. I'm glad I'm not some 90 year old who HAS to have his heart medicine. Pathetic! Changing Pharmacies
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October 2021 by Heather J.
This pharmacy used to be great but, in the last 3 months, they have been unprofessional and unable to fill prescriptions. I sympathize with shortages and this tough time, but some of the things happening are just unacceptable. We have had multiple prescriptions waiting for 7+ days that just said 'in progress', for the last 3 months. Some urgently needed. Like another Yelp reviewer said, we tried calling to ask why our prescriptions were taking SO long and heard the pharmacist pick up and hang up after a 20 minute+ wait on the phone. After showing up inside the store, they had the medications on hand and filled them after a wait. The reason they were not filled was not really explained. Even though this pharmacy is the closest to us and convenient, we are planning on transferring our business because of the inconsistency.
