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October 2025 by Robert Barnett
I waited 2 and half weeks to get are suv in to fix the driver side heated seat dropped off at 8am today Friday they didn't even get to it now its going set all weekend they didn't call or communicate anything to me I told them we needed it cause me and my wife both work and it takes 2 vehicles they didn't say anything back they should have got it fixed just for heated sit this is the worst experience at service department so ppl be careful If u need ur vehicle back that day or u might not get it...
I MEAN HOW CAN YOU HAVE AN APPT FRIDAY AND THEY DONT EVEN LOOK AT IT ALL DAY.....
UPDATE!!!
ITS MONDAY 1pm and they still have not got it fixed or even working on it this is ridiculous!!!!!!!
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September 2025 by Ronnie Mcclung
I had a appt at 8:15 am. I didn't receive any update until I went to the dealership at 2:15 and talked to Dennis in service. The tech was done with my truck and pulled it outside around 1:30. I waited for another half hour with no action. The staff went to have a meeting making the customers wait. I went to desk and a lady got my paperwork processed so I could leave. About 1:00 pm I called in and Dennis was at lunch and nobody in the service department could give an update. They stated only Dennis could give me the information. I have been at other dealerships and everyone in service could give updates about your vehicle. Service department needs to do a better job and put the customer first giving them a better experience.
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July 2025 by Nick Adams
Worst dealership I have ever dealt with. They don't care about their customers at all.
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June 2025 by Chase Smith
This sucks I have been here for 3-4 hours for them to add a logo. Everything was working when we came in and we hopped in the car and the AC wasn't working. Wasted time and money
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June 2025 by Breanna Kouns
UPDATE: I AM ON DAY 28 WITHOUT A VEHICLE
For anyone buying a new car I DO NOT recommend buying from Mark Porter Chevrolet Buick GMC-Ashland.
I bought a BRAND NEW Buick and within 9 months I was broken down on the side of the road. Annoyed that the car is broken down on the very last day of school. I called OnStar (which is included with my vehicle) and that was a fight. Finally get my car towed back to the dealership and ask for a rental. I was told they can’t give out rentals until they run a diagnostic on the vehicle. 3 days later they call me and tell me the whole transmission is trash and the manufacturer didn’t do a quality check on the parts of my car before building it. Fast forward 14 DAYS LATER THEY CALL ME AND SAY THE TRANSMISSION IS FINALLY APPROVED AND THEY WILL ORDER A NEW TRANSMISSION AND GIVE ME A CALL BACK WHEN THEY RECEIVE THE TRANSMISSION. Every time I asked for a rental I was told they only have 5 and they’re all rented out. So once again I fought them about it because it’s not my fault they sold me a broken vehicle and they’re not helping me in the slightest.
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June 2025 by Heather Horsley
Mark Porter Certified Service in Ashland put my safety at risk and cost me unnecessary time and money. I was told I needed a brake replacement that wasn’t actually necessary. When I went to have the job done elsewhere, five wheel studs on the front tires snapped off during removal because their techs had over-tightened the lug nuts far beyond what’s acceptable.
This wasn’t just a mistake. It was a dangerous failure that could have caused a serious accident if it had happened while I was driving. Because of their negligence, I had to purchase and install new studs and nuts just to get my car back to a safe and driveable condition. At this point I have only addressed the front tires and have not yet checked the rear. I am honestly afraid of what I might find when I do.
Even more frustrating, this is not the first time I’ve had stud issues after service at this shop. I gave them the benefit of the doubt before, but clearly this is a recurring problem. I’ve also been misled in the past about needing new tires. A second opinion from Sargent’s Wholesale Tire confirmed my tires were in safe condition, despite Mark Porter insisting they needed to be replaced. That kind of dishonest upselling is unacceptable.
There is a clear pattern of pushing unnecessary work and using careless practices that leave the customer to deal with the consequences. I’ve attached photos showing the brake parts they claimed needed replacing, the new studs I had to buy, and the state of my car during the repair.
If you value your safety and your money, take your vehicle somewhere else.
On a separate note, I have always had excellent customer service from Denise at the front desk. She has been friendly, respectful, and professional every time I’ve dealt with her. It is unfortunate that the mechanical work does not reflect that same level of care.
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May 2025 by Jr Cook
I had a recent service appointment at Mark Porter, and I was very pleased with the level of customer service I received. The front desk staff were exceptionally friendly and courteous from the moment I arrived. My appointment was scheduled for 3:15 PM, and I arrived a bit early. They promptly took my truck keys and directed me to the waiting area, which was clean, comfortable, and well-maintained.
The service took longer than expected—nearly until 5:00 PM. When the service was complete, a staff member came to let me know the truck was ready. At the counter, I was surprised when I mentioned I hadn't paid yet, and the representative informed me that there would be no charge due to the extended wait time. I hadn’t expressed any complaints, but they acknowledged the delay and proactively made it right.
I truly appreciate that the Mark Porter service department took responsibility for the delay and ensured I left satisfied. Their professionalism and commitment to customer care made a lasting impression. I will definitely return for future service needs.
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May 2025 by Dave Duke
Everybody was very friendly. Service performed in a timely manner. Service dept at this servicing did what they could to fix the issue, but it's not 100% fixed. I will drive it more and see if the issue gets any better.
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April 2025 by Larry Rice
Tyler Delawder offered me $11,000 for my 2017 Ram 3500 crew cab when other dealers were offering me 17 and 18 k. Stay away from these shysters, go to Bill Cole Automall and get a fair deal. These crooks give car salesmen a bad name.
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April 2025 by Ryan Mclaughlin
Couldn’t be more pleased with my experience with Mark Porter GMC in Ashland, KY. My salesman, Mike Reddington, was knowledgeable and candid and provided top-notch service from start to finish. One of, if not the best, car buying experiences I have ever had. Great team at this dealership - Paul the Finance guy, Chelsea the customer service rep, Terry the Sales Manager, and my salesman, Mike. They all went above and beyond to make sure I got the vehicle I was looking for and to ensure the experience was positive. I highly recommend Mark Porter GMC to anyone looking for a fair deal and exceptional service, and they will be my first choice when I buy my next vehicle.
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March 2025 by AKASH GOUD
Rude !, They told me to call the number which they have commented below and now they hang up the call and blocks you. It’s almost a month I haven’t received my vehicle’s registration info and lender info to make payments.
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February 2025 by Ronald Davidson
100% focused on pleasing their customers Needs and very knowledgeable and a courteous Staff as well.
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December 2024 by Christa Bell
Great service and friendly staff!
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October 2024 by Randy. R.
I was willing to drive 2 1/2 hours to buy a car, I e- mailed them for price and availability, someone in the office (Mandy) e- mailed me back and said I would be contacted, 2 days later still no corespondents, and they won't answer the phone. Guess I wasn't getting an expensive enough car.
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August 2024 by SturmDaViking
Great Service, Great People! I Recommend this service dept for any and all repairs you may needs!
