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March 2023 by Bradley Breese
Not very good so far, it's been a very cumbersome experience working with this institution so far. My business card was supposed to be mailed, but the Bank received it instead, but didn't tell me. Then gave it to me, but didn't activate it. Now I'm trying to transfer funds between accounts, but, as has been my experience so far with their online banking app, my accounts aren't listed as options for this activity on the site.
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November 2022 by Daniel O.
I have used this bank for a couple years and today is the last straw. Yet again they allowed a charge to go through THAT I DID NOT MAKE. It put my account at a negative balance even though I supposedly have overdraft protection. This is not the first time they have done this. I'll get a a random charge and not know it's there or it simply doesn't show up in my bank transactions. I check my account daily through their app. The charge won't show so I don't know it's there then they add overdraft fees to it that put my account into an even further negative balance. This isn't right. I know when my account doesn't have the funds for a purchase and I NEVER try to purchase anything I know I can't afford. They won't reverse the charges and keep claiming I'm in the wrong. Forget it. I'm closing my account and finding a new bank. I've given them so many chances and my patience is gone. Don't trust this bank. They've done me dirty so many times. I'm on disability and a strict budget. I can't keep doing this.
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September 2021 by Dee W.
Very nice people and does not charge a monthly fee , I have other family members using this bank as well after I recommended them.was easy to withdraw some money, other banks act like it's their money you're trying to take. lol
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June 2021 by Jackie Scott
Very friendly staff!!! Will treat you as a valued customer!! I just love Katie!!!
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June 2019 by Melissa Raber
I enjoy banking here.
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January 2019 by Payton R.
I recently moved to Murray. I decided to set up a bank account in my new home town. I asked around and eventually found some locals that talked so highly about The Murray Bank. I first entered the bank and noticed they were packed( this seemed like a good sign). After almost hour of waiting( which was totally fine) I finally got to talk to the lady about opening a checking account. 1st the lady didn't even smile( she may have had a bad day who knows). 2nd the lady was unacceptably rude to me. Since I had just moved to Murray my drivers license had not been changed to a Kentucky residency( apparently a huge ordeal). So eventually after dealing with 10 minutes of rudeness she tells me she needs a copy of my lease. I spend 20 minutes on my phone only to find out that she needed a hard copy. Then she proceeded to basically tell me how I didn't understand anything. She continued to rant while I proceeded to stand up and leave I was very displeased with the service and she will not be getting my families business nor will I recommend the Murray Bank to anyone.
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July 2018 by Mr Zane
Best people you could ask for
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November 2015 by Kim Mathis
Excellent
