-
January 2024 by Jared Herbert
Context: Have been getting oil changes at this location for quite some time now. I received a full synthetic oil change from this location a ~4 months ago. Drove the vehicle ~5600 miles after the oil change and the motor seized up on the side of the interstate. After taking it to Tri-County Ford in Buckner, KY, they told me that the reason for the issue was the drain plug had come lose and fallen onto the skid plate which sits just beneath the engine. Ford Motor Company has stated in their owner's manual that they recommend changing the oil every 7,500-10,000 miles on conventional oil, meaning full synthetic should be even longer.We, along with the dealership, have contacted Tire Discounters to see what they will do about their faulty and negligent oil change. We were told that because it was ~600 miles over 5,000 miles, still well under the 7,500 recommended by Ford Motor Company, they are not able to cover any amount of the repair cost. They are denying any responsibility for the oil drain plug coming unscrewed, which is interesting considering: 1. the drain plug is inaccessible. 2. The company that produces the car suggest, that if done right oil changes in 7,500-10,000-mile intervals are adequate. 3. Tire Discounters was able to reach this decision in just over 24 hours after being contacted by the servicing dealership. (Typical corporation(s))Overall, I have previously used this location for most of my oil changes, and my father has been using this location since even before Tire Discounters bought it. I can confidently say that we will no longer be doing business with this company, nor will I be recommending it to anyone else as I previously had.
-
December 2023 by James Dowell
I’m traveling from Louisville to Cincinnati I get a low tire pressure warning. This was the closest tire place to me. I pulled in the asked for tire pressure gauge just so I can check my tire pressure. The guy replied, no problem. Pull up to bay number one. They put some air in my tires reset my tire pressure gauge in the car. They did not ask for any paymentI can assure you when I need tires. I will drive from Louisville to their shop.Thank you
-
November 2023 by Laura Cochran
We are very thankful to have such a great shop in town! Thanks to Steve and his crew for doing good work and always offering friendly service!
-
November 2023 by Jennifer Armour
This company is the best!! We love bringing our cars here. You can’t beat the price and the quality of service. They stand behind their products and their customer service is next to none.
-
October 2023 by REMEMBER NORMANDY
Our family has been using K&G services for nearly 25 years. My father always remarks how appreciated he feels when he walks into their shop. They are always friendly and do a terrific job on repairs. We highly recommend them.
-
October 2023 by Bryan Leite
I can’t say enough good about the staff there at K&G. We’ve been taking our vehicles there for over 15 years for not only for oil changes but for tires, rotations, oil changes, and multiple mechanical issues. With six children driving in addition to my vehicle and my wife’s vehicle we have plenty of experience. Steve and Greg are great to deal with. They have always been honest with us. For example, I have a 2022 F150 that was having some brake issues. It was outside of the warranty and took it in to K&G. Steve suggested I take it to the dealership in case the squealing was a known issue, and that it might be covered by Ford. That’s exactly what happened. Saved us quite a bit of money. I’m fairly confident you’re not going to get that type of honesty many places. We have two more kids under the age of 16 and plan on using K&G for all our future auto needs.
-
October 2023 by Alejandro Martinez
This place is amazing! The staff is very helpful, and they do an amazing job! I have taken my car to diffrent auto repair places and they wear not very good. I can say with confidence. That this place is not only good, but gets the job done correctly.
-
October 2023 by Dave Walker
Brought in my 2002 CRV, was told at another place I needed front breaks immediately and rear breaks recommended. Jeremy was very nice, let me know my breaks were OK, will need to be done down the road, but wasnt the danger situation the other place said, and only additonal maintenance needed was an oil change.
-
September 2023 by Marcia Kamer
I love K&G! They are always helpful and willing to work with you! Best customer service ever!
-
September 2023 by Hannah B
I've been taking my car here for almost 2 years now and they never disappoint. Great staff 5/5
-
September 2023 by Robert Pitman
I had a wheel bearing go out on my jeep and was planning on going out of town the next day, and Jason got me all taken care of on such short notice. These guys do fantastic work and go above and beyond to take care of their customers.
-
August 2023 by scott baldwin
Have always had great experiences with K&G. Recently we had above and beyond service. It is why we will continue to choose K&G. Steve stayed after hours to help with a flat tire. Thank you Steve!
-
July 2023 by Adam Fannin
Have always had a positive experience with with K&G. The workers are very nice and caring with our car issues. Have used them for tires and oil changes. Would recommend for anyone who needs a reliable car service shop.
-
June 2023 by Emma Crum
Been driving 20+ minutes for over a decade now because working with Greg, Steve, and the team is that worth it. Always prompt, professional, and happy to answer questions/explain repairs. Couldn’t be happier with the service at K&G!
-
April 2023 by jeffrey oliver
These folks are always courteous and professional. So far we've had tires put on three cars and even a cargo trailer. After getting ripped off by a chain store, it was incredible to find a local place to do business with.