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February 2024 by Emma Toensmeyer
i am highly upset, i come here and pay crazy amounts in fees mainly for the emerald refund advancemy preparer made it seem like i was approved (i usually am) when i was not,he also asked me if i wanted my fees taken out of my federal and said yes i was informed they will be taking it out of my state. i have seen no update on my irs transcript for 2 weeks it says "return not filed" but h&r says they accepted my return the same day i filed. all around i am diassapointed this year with the block.
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February 2024 by Charles Masden
I have used H&R for the past few years and will continue to do so. They are fast reliable and courteous.
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September 2023 by Benneter
Update:I did get a hold of someone in the IRS office again and she advised that if the .gov website still states in process, that I should just be patient as they are welll and far behind. Additionally because of my husbands passing it will take longer. That if there was anything wrong they would have notied the preparer and updated the site well before this point. This is the same thing that Chris in the Cold Spring Ky H&R block office told me about 3.5 months after I filed. At least he called back. Kudos to you Chris!This is horrible. My husband passed this year. I filed electronically in early March and H&R block would not help find out why my taxes was not back. I finally got a hold of the IRS myself in August.They said that they need to be resubmitted for missing documents. I cannot get a response from H&R block after calling three offices in two weeks near me. After paying over $200
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April 2023 by Emmy Kaeppner
I'm not sure if anyone reads these, but Chris (Cold springs KY) was amazing. However, he was fixing a problem created by my "tax pro" Jan Larson that I paid $70 for. I will never be using the tax pro service again. Jan did not respond to my MANY messages and calls and had my taxes locked so I couldn't file them. My only solution provided by your tech department was to go into an office and have them fix it. Chris was amazing but I had to basically pay for him to just do my taxes, to fix a problem H&R block created in the first place. I not only wasted the $70 on Jan's so called service, but had to pay $165 on top of that to actually get access and get my taxes filed. I want to be clear that none of this is a reflection on Chris and his team. I will gladly go back to him next year if I have issues doing my own taxes again.
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April 2023 by Steve Jackson
a friendly and welcoming place
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March 2023 by C J Smith
Super great experience with helpful and knowledgeable staff ready to help
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February 2022 by Shelley Keeton
quick, accurate, tax filing with great customer care
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February 2022 by Cheryl Cresap
Love hr block been going to them for years
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April 2021 by Mike Rose
Helpful, friendly, and fast!
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April 2021 by Christian Mardis
The tax pro was very nice and professional and it was quick and easy
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April 2021 by LoGaN
The lady who did my tax
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March 2021 by Brenda Hartman
Baileigh was very friendly and was able to answer my questions in a very mannerly way.
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March 2021 by Rodney Conner
Great service and I was finished in under 20 mins.
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March 2021 by Jeff Tucker
Tax preparer had trouble finding with my state tax that I figured out.
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April 2020 by Don Owen
Great service, very courteous and professional. I would recommend H&R Block to everyone.
