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February 2024 by Mark Smith
My wife needed a new phone. Her phone was very old. The service at the Verizon Alexandria was excellent. They worked with you and there was no pressure. Very knowledgeable about all the products.Great job!
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September 2023 by Jake Burch
Josh was incredible when we upgraded our phones to the 15 pro max. He sat there with us for well over an hour and a half dealing with issues that we caused. Could not say enough about how patient he was with us. Definitely will not be ordering my new phone online again and instead will be looking forward to ordering the next one through him! Thank you so much Josh!!!
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September 2023 by Shamra Haynes
I’d like to give Bradley at the Cold Spring store these 5 stars. I had an issue, not with my phone or Verizon, but with needing to show proof of ownership of my phone number to a place that probably has not updated their system in years. Bradley spent almost a full hour waiting with me while we were put on hold numerous times while trying to get my phone number established as mine. It is with tremendous appreciation to Bradley for giving me all the necessary help needed. Please ask for Bradley if going to the Cold Spring Verizon store.
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September 2023 by Linda Hogle
Josh was exceptional. Very pleasant and informative in assisting me in purchasing a new phone. Thank you, Josh.
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July 2023 by Julie Hoffman
The sales consultant Josh was very helpful, he put through the request to replace my husband's damaged phone. While he was reviewing our account, he noticed my son's phone had a loyalty credit and offered to help him upgrade his phone if we were interested. Thanks Josh!
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June 2023 by Sharon Hopkins
Came into Verizon today looking for new phone upgrade options. I was set up with Josh who sat me down and went over different options for my next options. Turns out he was able to get me a new phone for very little changes to my bill. I will continue to do my future business at this local Verizon cellular sales store. Thanks again, Josh!
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June 2023 by Rory Hopkins
Came into the local cellular sales store to finish a transfer onto my new Samsung S23+ upgrade. I was greeted by Josh Miller who graciously took care of me, set up my new device, and even checked my verizon account. Turns out my wife had an awesome $800 upgrade and set her up with the new device same day. Thankful for this Verizon Cellular sales store.
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May 2023 by MCOTIB
J.D. was patient and knowledgeable, without pushing or hinting at commission-rich upgrades. He clearly understood I just need reliable service, so he didn't push their top end lines. Answered my *many* questions while not making me feel stupid for asking. Really changed my approach as a phone shopper as he updated my knowledge of what's currently out there for new hardware and existing coverage plans. Other locations didn't offer professional discounts or promotional deals that he pointed out.
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April 2023 by Angela Roach
Hans at the Cold Spring Verizon location was outstanding! He took care of my phone upgrade quickly and painlessly. My son is a first responder and Hans' excellent customer service managed his phone replacement without incident or outage. 5 Star rating. Highly recommend!
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April 2023 by Nate Roach
Five stars!!!!! Hans at Cold Spring hooked me up with a new iPhone 14 because my iPhone 13 mini would not hold a charge and had other issues as well. He also advised an otter box phone case for durability. I use my phone for the main resource for my career so it’s very important to me that I have a functional phone. Hans explained the upgrade necessary to ensure a quality product that would certainly take care of my communication requirements. Phone info transfer was efficient and considerate of my time availability. Would highly recommend Hans for his outstanding customer service and product knowledge.
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April 2023 by Kelly Rase
We came in for a new phone and Hans was amazing. He made us aware of all of Verizon's great promotions and deals. We saved alot of money and we couldn't be more happy with how we were treated. A big thank you to Hans!
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April 2023 by Brittaney Rupert
Hi there; wanted to send a submission in regarding your employee Hans. You know when you find a "guy" in any industry? Hans will always be my go-to "guy" for phones.Stopped into Verizon, Cold Spring location, with intent to purchase new phones. Hans displayed excellent communication skills, with intent to listen. He took into consideration my requests and easily found something that works for me. Hans also made the transition from the old phone to the new phone a breeze, which is a relief.Thanks, Hans!I will always go back to Hans for my cell phone needs.
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March 2023 by Angela Johnson
Very nice experience. Polite, knowledgeable and honest salesman. I would recommend Verizon and Hans if you're in the market for a Verizon product!
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March 2023 by Zach Carnes
Came in having phone issues. And they did not hesitate to fix my solution and made sure I wouldn't have any more of those same issues out of my phone. I've been dealing with the issue for the past couple days and it's been pretty stressful so very Glad they was able to take care of it. And made it quick and simple.
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March 2023 by Cristy Terlau
Jack was very helpful and I appreciate his thoroughness and attention detail. As a business customer with various lines and devices, Jack was knowledgeable and strategic about how to efficiently and effectively manage the account. His follow up and ability to be accessible even when he was out of the office demonstrates his strong work ethic.
