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March 2024 by Gayel Bullock
Christopher met me at the store door and helped me with all my questions and requests.
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March 2024 by William Fleissnre
Brought in a old phone that I had lost for at least 2 years that was found. Nick and everyone else in the store went above and beyond helping me retrieve the photos from the old phone.
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February 2024 by Billie Jo Chaplin
I walked in to the store and was immediately greeted by Sales Rep Rob. He was very knowledgeable, and eager to assist me. I was completely impressed with his professionalism and customer service.
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December 2023 by Abigail Kremer
I have legitimately never written a bad review for a store/restaurant/service in my life- but I encountered one of the most useless/lazy salesman I’ve ever met this morning at this store. I came in with a very simple request and issue with my three small children in tow. The salesman I had “working” with me offered zero solution to my problem and couldn’t even be bothered to pick up a phone and call customer service to assist me. I called on my own and had the problem solved in the car 5 minutes later. I was appalled at the lack of customer service and quite frankly the complete incompetence and laziness of this employee. We will not be back, and I will most likely be changing providers entirely.
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October 2023 by River
We waited for about 15-20 minutes as they were busy and we were a walk-in but otherwise that all issues were resolved and they had really nice staff.
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October 2023 by mike stone
Got new devices recently was told the bill would be at 220 ish. Since the day I went to the Highland Heights location back in March my bill as gone from 153 to 186 to 274 to 435 to 296 to 265. I'm being charged for cloud storage that I canceled months ago along with a charge up fee. I'm being charged for both of the watches I bought that I was originally told was free and then bogo. It took months of waiting and calling the store to get a credit for them not having the watch I actually wanted instock now the store is basically telling me I'm lying and that they told me the amount would be this high. I was originally told by a guy named cam that my bill.for everything would be under 200 then another guy took over for him and told me 220. I don't recommend going to this location. AT&T what are you going to do about this. My bill is 40 plus dollars none then your store employees told me it would be???
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October 2023 by Janice Painter
Appreciated the helpful service provided by Jacob on Thursday, Sept. 1. He helped me understand and access some of the features of my phone. Very courteous and polite, while being very professional.
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October 2023 by Stacey Finnegan
Christerfer Jones was the absolute best!!!!!! He was polite, honest and thorough! I can not state enough how pleasant the experience was!!!
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September 2023 by Lewis Mandrake
Got a new phone set up. Guy named Rob was very helpful. And made sure phone was set up before we left. And gave me the website to help pay my bill through autopay.
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July 2023 by Carol Carwile
This store and all who work there are the Greatest. This starts with the Manager Chris and includes Christerfer and Nick and and all associates. I drive over 20 miles from Florence Ky to Alexandria to go here. Chris was at the Florence store before, but that store completely changed when he left.
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July 2023 by Sheila Utz
Absolutely best service I’ve ever received highland heights store, learned so much that date very informative
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July 2023 by Haley Coffey
Great experience. Nick was super helpful and very nice! ?
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June 2023 by Christy Brock
Chris, the At&t representative that waited on us, was very helpful & friendly. He solved our issue completely & efficiently. I felt like he was knowledgeable. When we left the store we was completely satisfied.
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May 2023 by Clarissa Machcinski
This store needs to get better associates because I was there Monday and no one knew what the hell they were doing about my watch and it took an hour. I had to figure it out on my own that’s sad.
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April 2023 by Clint Ayers
Go see Dan he’s great and can help you out with anything. Would definitely recommend to anyone!
