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February 2025 by Cindy Morris
Absolutely ridiculous!! Called regarding a fraud charge...fraud department says I don't exist but customer service finds my account just fine. I thought I was finished with them after closing accounts over a year ago...a credit card was out there somewhere. On the phone 50 minutes with 5 different people and then they hung up on me!! NEVER use 5/3!!
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January 2025 by Nery Enríquez
Bad costumer services
Help was terrible thy don't care about costumer
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August 2024 by Blake Moore
Kim is amazing, very helpful always goes out of her way, very personable... LOVE this branch...thank you for the great customer service!
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May 2024 by Daryll Hornback
Do not do my advance go to check smart or something I have bills to pay I borrow for a reason they took the money but now I can't borrow for 30 days time to change banks I don't need to get paid 2 days early Alexandra is the worst branch time to switch fith 3rd better what a joke
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May 2021 by Yousef AlDulijan
Their ATM has the option of tapping your card but does not actually work. Great job 5/3 some how you have managed to do a 5/3 worse. Small businesses do it better than the bank we use. Very disappointing!
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June 2018 by regina hogan
Very professional quick service. The ATM is at the first drive thru and makes it very tight to get a truck thru.
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February 2018 by Whitley Stein
HORRIBLE MORTGAGE DEPARTMENT! Do not go through 5/3 to purchase a home. We are first time home buyers and had a TERRIBLE experience with this branch and 5/3 in general. They doubled our closing cost the day of closing, without informing us beforehand, then no one could explain as to why it was doubled. Since it was the 45th day, we HAD to sign. SO we went above the branch level and tried to get a better understanding, and even that person couldn't explain it to us. To add on to it, we started to work through mortgage customer care and even she couldn't get us a good explanation. In all, DON'T WASTE YOUR TIME…. they just want your money and will do anything to get it.
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February 2018 by Amanda Lindle
I would give it 0 stars if that was an option. They screwed up so bad with my account. It was the same teller both times and she should not be allowed to work there. I will never be going there again.
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August 2017 by Whitley Dierig
HORRIBLE MORTGAGE DEPARTMENT! Do not go through 5/3 to purchase a home. We are first time home buyers and had a TERRIBLE experience with this branch and 5/3 in general. They doubled our closing cost the day of closing, without informing us beforehand, then no one could explain as to why it was doubled. Since it was the 45th day, we HAD to sign. SO we went above the branch level and tried to get a better understanding, and even that person couldn't explain it to us. To add on to it, we started to work through mortgage customer care and even she couldn't get us a good explanation. In all, DON'T WASTE YOUR TIME…. they just want your money and will do anything to get it.
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July 2017 by Amanda Armstrong
I would give it 0 stars if that was an option. They screwed up so bad with my account. It was the same teller both times and she should not be allowed to work there. I will never be going there again.
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June 2017 by Julie Geiman
Prompt service and friendly staff.
