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March 2024 by Rita Maschinot
Tommy was very knowledgeable as to what I needed to have done
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January 2024 by Christian Powell
Andrew and Taylor did a great job!
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January 2024 by Sarah Lee
Very helpful! Definitely suggest going to this T-Mobile if you want fast and great service.
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January 2024 by Emily Oliver
Andrew was exceptional. I had some real off hand questions and a situation that could have easily been mishandled or misunderstood and he knew exactly how to help me, even giving me step by step instructions on a resolution. Very confident and knowledgeable given my unusual conundrum.
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December 2023 by Will Leisure
Went in 30 minutes till closing and was out in 15 with a new phone and case and even a screen protector. Fast and efficient and kind. Great Job!
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October 2023 by Tammy Carnahan
Monday, October 9th, the hubby & I decided to check out the T-Mobile Home Cellular Tower deal. We stopped by the Highland Heights store (5DSN) & were pleasantly impressed by the quality of customer service we received there by Taylor. She was well versed in the product we came to learn about (& she sold us on it) as well as able to answer all of our inquiries we made about other products. She provided the information about other products, but when we said we wouldn't be purchasing anything else that evening, she was not pushy, which my hubby & I both appreciated. This was at 7:30 in the evening & nearing closing time by the time our transaction was complete. She was definitely not a clock watcher, as we didn't feel rushed at all. Kudos to Taylor. She was a great representative of this business & store!(And, yes, I also spoke to her Asst Manager, Alex, to give him a glowing report of our interaction with her!)
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September 2023 by Aelise Loggains
I wish I could give 100/5 stars for this store. Not only are the entire staff extremely courteous and helpful, but the store manager Joshua has customer service professionalism that is textbook definition both with customers and his store and staff. Above and beyond; always a pleasure.
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September 2023 by Jason Walker
Very unprofessional and disrespectful customer service from bottom up at this particular T-Mobile branch. Gave us a bunch of false information that cost time and money but did not take responsibility at all. The manager was aggressively denying their mistakes and belittled us. They even said that there was nothing can be done when we mentioned calling T-Mobile Customer Support. And guess what, the T-Mobile Customer Support resolved the problem swiftly when we called. It's like they are trying to cover up the mistakes. How shady is that! T-Mobile should look over the management of this branch cause they definitely make the brand look terrible.
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September 2023 by Aubrey Geiman
Went to Josh in Highland Heights and he was amazing! Explained everything in detail and made sure we understood everything. Great experience!
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September 2023 by Tatiyana Honaker
Had a fantastic experience!! Josh really informed me and helped me make right decision for my kids new phones!!
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August 2023 by Gwen Spradlin
My daughter and I went to the Highland Heights store on Saturday, 8/26/23. A guy named Alex waited on us. They did not have the phone I wanted, so Alex it for me. Alex was nice and answered all of our questions. I would reccommend this store and Alex as your service rep.
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August 2023 by Jan Cavendish
My husband's phone stopped working this evening so he stopped by the Highland Heights store. He walked in and no one was out front. Then a black man walks out of the back room and says, "You might as well turn around and leave because I am closed!" No please, thank you or I'm sorry. So he was rude and not helpful at all. Won't be going back to this store, service there has been horrible since the change over!!!!!
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June 2023 by ryan barrie
Alex and Josh were very helpful and knowledgeable.
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May 2023 by Subhomita Ghosh Roy
I was in this store today..trying to convert my Att to a t mobile post paid connection. My driving license just expired and I don’t have time to renew it as I am traveling internationally in a week or so. I wanted to use my “foreign” passport as an ID. That’s what I have currently till my license is renewed. The guys in this store was extremely RUDE and denied taking that, which it is completely wrong and I got it done because it is in T-Mobile system ! Will never recommend visiting this store because of this rude behavior..very disappointing!!
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May 2023 by Duncan
Staff was super nice and welcoming. Had an awesome experience.
