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October 2023 by Robert Pinkalla
Was a walk in with a question regarding billing. Logan assisted me promptly and all questions were answered. Very helpful.
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October 2023 by Amy Zepf
Troy was fabulous!! I came in with a phone that had all my daughter's wedding pictures on it and was not holding a charge. I was in a panic but he was amazing and we have all the pictures.
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September 2023 by Lisa Siegel
JC was amazing! I bought a new phone and added another family member last week and Ashley helped us and was awesome. During this last week, I had trouble pairing my phone with my headphones and in my car. I stopped in the Newport store and JC helped me. Within 5 minutes, he paired my headphones AND OFFERED to do my car. He also confirmed a couple questions I had on my account. He was helpful, polite, courteous, kind and very professional. I work for a bank and I would hire him in a heartbeat. Great attitude and a fabulous work ethic!
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July 2023 by zman Jordan
Came into this local indirect cellular sales Verizon store to get set up on my new Moto Edge Plus. I was assisted by Josh who walked me through the entire new phone transfer process and helped me find my new accessories that fit my device accordingly. I will always come to this store for all of my Verizon customer needs. Thanks again, Josh!
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April 2023 by Adam Ulbricht
Hans was fantastic. Came in for a phone upgrade and it was way easier than I expected. Super knowledgeable and up front about everything which is very refreshing. Got all of my contacts and everything switched going the extra mile after we had technical issues. Thank you so much!
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April 2023 by Ricky Williams
This Verizon store exceeded my expectations. I would recommend anyone looking to buy a new phone or start a plan make this your first place to go!! The rep who helped us got us the best price for our devices. We're extremely happy customers & also owners of the Iphone 14 pro & Apple watches!! Thank you guys so much, you're amazing!!
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April 2023 by David Stelle
Hans at Verizon Newport is hands down the best!Had an upcoming trip with the family and we were in need of a 2nd tablet for the kids. My wife also was interested in trying an Apple Watch, but didn't want to spend much money.Hans took the time to look into deals for us that not only got us a new tablet and a watch but also a phone for my daughter and the newest iPhone for my wife.He even pulled stock aside before I got there so the entire process was smooth and amazingly easy.He then proceeded to help lower our bill by changing plans around to maximize savings.I don't think I'll ever go to another location unless he's there!
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April 2023 by Brittany Eden
I switched services from Sprint to Verizon. I went in nervous about switching as I was a long time customer with my previous cellular company, but could no longer afford the bill and had spotty connection when I traveled for work. Hans helped make the process easy and seamless. I was able to keep my same number, he helped me switch over my data, and helped me set up my new products. The patience was appreciated as I had several devices to switch - phone, iPad, and watch. All of my questions were thoroughly answered. The promotional deals were excellent as well! Since switching, I've been less stressed about paying my bill each month and have had more reliable service.
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April 2023 by Lucy Giordullo
I have had my phone for a couple of months and been very pleased with it, however, it recently started acting up and I wasn't sure what was wrong with it. I took it to this store and found out it could possibly be defective and not my fault. As I was working with the representative, he mentioned I would be covered under warranty. I had no idea that was even an option and went in thinking I would have to get a new phone. He helped me call in my warranty replacement and I should be sent a replacement phone the next day. It was a super simple process and he was extremely helpful through the whole process, no matter how frustrated I got.I had a pleasant experience in a not so pleasant situation and will be a lifelong customer after this. Thank you for treating your customers with such care. Highly recommend this store to anyone with Verizon needs.
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April 2023 by cathy king
Walked into the store with a broken phone. Left with a new phone and 2 other devices. Staff member the time to try to fix my old device and and figure out the best option for what I needed. He was super efficient and knowledgeable. He was very friendly and looked at all the promotions and options that were best for me. He offered his next working hours just in case I had any problems and made sure I was comfortable with set up and usage of my new devices. Exceptional experience and very satisfied with my purchases.
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April 2023 by David Smith
I came in looking for a tablet case for my granddaughter tablet. The representative I work with help me find the perfect size case for my granddaughters tablet. I bought a case before coming in but it didn’t fit so getting the guidance on the right sized case really helped. I enjoyed my experience and I will be back again. Highly recommend this location if you’re needing help or advice
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April 2023 by Tim Jump
My wife and I dealt with a particularly unique process of setting up a business account today and it ended up being way more complex than we had expected. Layne was the main associate we worked with, but the entire staff took an interest in helping us, especially Brandon. Overall, even though it took longer than expected, we were very surprised at the great service. Thank you to Layne, Brandon and the entire staff!
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April 2023 by Molly Wehage
Hans was super helpful to me over the phone today. I called to inquire about trading in my phone and he was able to offer me a loyalty deal where I could trade in my old phone for the newest galaxy for free. He even told me when he was working to ensure that I received the customer loyalty deal. Although he was working with another customer when I arrived, he personally thanked me for coming in to see him. He was so polite! Thanks you, Hans!
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April 2023 by Stelle YTTV
Verizon Newport is lucky to have Hans working there!!We needed new tablets and a watch. He found the best deal for both and even got us a new phone all while saving money on our bill!If you need anything from Verizon or are considering switching, you HAVE to see him!
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April 2023 by Andrew Haller
Hans was a great help getting my Apple Watch set up and make sure the calls on my new phone were coming in properly . He was a great help and I would recommend anyone coming in for his help. The entire staff was great highly recommended.
