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February 2024 by Bruce Benzing
Had a major issue with my phone that requires me to buy a new one. Dealt with Madison. She did an exceptional job recovering my previous contacts and setting up my new phone. Thank you, Madison, you rock!!!!
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February 2024 by Melinda Henson
Has everything
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February 2024 by Rodney Emery
Nice store! I wish it was closer
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February 2024 by Harold Hildreth
Love this place
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February 2024 by Steve Bruce
Staff is very friendly and helpful but can take a long time to get some help.
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February 2024 by Jessica g
Had to call geek squad for my TV. Dark spots in it. I had bought the 5 year warranty. They honored it with no issues. Sent geek squad out to replace the tv. Said tv was "broken" . The screen had dark spots on it and they could not fix . Geek squad brought a new tv out 2 days later. This tv"s screen bled through on the bottom. Brought it back and they replaced with no issues. Brought new tv home and it too has burn marks in the screen. Going to return tomorrow hope it goes as smoothly.* It did go smoothly ? third TV was a charm.
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December 2023 by Joshua Kaletch
Bought a gift card from the store to use online because I didn't have a credit card or bank card. Before I had a chance to use online the funds where gone and best buy has refused to replace my card or the money. Second experience was there till close trying to pickup an item I purchased but store closed before I could. Showed up at open the next day to pickup purchased item and because the employee did not put it back they couldn't find it and cancelled order all the while item was under counter for me so switched to pick up at different location an hour away and by the time I got there my payment was refused waisted a whole day dealing with them. So all in all about $500 have been taken from me. Will never shop there again.
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December 2023 by Rick Wilder
It's the holidays folks ! Hire more sales associates for the floor ! Very good prices on merch , but extremely under staffed to the point of having to hunt someone for help . Not fun for a handicap person who can hardly walk .
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November 2023 by Wes G
The sales associate was very helpful in finding the t.v I was looking for. He was very knowledgeable in the picture quality of all the different types of flat screens. I will definitely buy my next t.v from there again. Their sales were on point also for November
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October 2023 by Makenitwerk
They closed us in the store with no announcement. Couldn’t make our purchases, employee just walked by us and said “just so you know we just closed” We were cut off from our exit and had to walk all the way around the mall they are located it to get back to our car.
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October 2023 by Ricky Chen
Very helpful people and informative place. They will treat you like a customer regardless if you shop or not. Excellent service!
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August 2023 by Kirk Shipp
Our local store in Paducah, KY is really good. Staff is always friendly and they carry major PC parts so the gaming PCs in my house are never down long. Good prices too.
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August 2023 by Dana Toon
Went into Paducah, KY store on 8/8/23 and bought a Mac Book. There was not one at the store, so it would have to be shipped to me. Supposed to be here before 8/11/23. Got an email stating would be delayed but would be here 8/14/23. Today is 8/17/23 and still no laptop delivered. Cannot get anyone in store to answer phone. When I call all I can get is answers from a call center. Says Paducah store does not take calls, only handles walk in customers. So, if they don't carry the products you can take home and don't answer phone calls, why would anyone need a brick and mortar store?? Please beware don't expect any customer service from this store. They just don't seem to care after the sale.
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August 2023 by Beau Johnson
They had a surface slim pen 2 in stock. I only had to drive 2,000 miles to get it.The guy in PCs that sold it to me was very friendly and helpful.
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August 2023 by Tammy & John Roper
Went to just look at MacBook. The service guy was very knowledgeable and was not pushy. He gave us the information we needed.