April 2019 by Sam Riche
Had a wonderful experience buying a car here. It was easy, they accommodated our needs, and we got the car we wanted at a reasonable price. Can't ask for more!
April 2019 by De'Sharde A.
My car was nice I had it shipped to Baton Rouge. The only problems I can say I had was my back window it look real dirty even when I try to clean it so I might have to replace it. And my breaks were bad even though I know it's a used car I would have thought they could have changed the breaks. But other than that it's was a good experience.
April 2019 by Justin Tancig
I've worked with CarMax a lot. I've never had a problem with one of their vehicles and they have always given me great value on my trade ins. I would highly recommend them (just not their warranty service).
April 2019 by Michael Lynn
Gave me a great price for my used car. The process to sell it was quick and painless. It took less than 30 minutes.
April 2019 by Jennifer R.
Great experience at CarMax in Baton Rouge. I sold my car and purchased a car. My sales team were professional and they helped make the process seem seamless and effortless. If you've ever spent the day at a dealership buying a car, you understand the horror, stale coffee and the everlasting, awful negotiations! Thanks CM!
April 2019 by William Tureaud
Loved this car buying experience! Fast and efficient with no tricky sales pitches, from start to finish. And a wide selection of cars that are in well checked out shape. I've been buying cars for decades and this has been a well oiled system, and different than usual. Got my car two weeks ago and I am pleased with the looks and performance, not to mention the warranty.
April 2019 by Dale Viola
Had the car I wanted shipped from Jackson, while I tried a similar car on the lot. Car was clean, low miles and a fair price. I was the last person in there but the staff remained courteous and available while we closed the deal. No Pressure, No Hassle. Chris made it happen
April 2019 by Chris Crockett
The car buying experience was great and easy. But I had to bring in my car for service and I am having a hard time getting my car back just for them to change out a headlamp. I own a body shop so I know the process well and It’s been 2 weeks an I am still waiting on my car. I have a new service advisor now who says he is going to get it completed for me and was very helpful but I only spoke with him today so I guess I will see! The other service advisor lied to me over and over on the completion date with lead me to this review.
April 2019 by rl dwg
Almost too easy to shop thru the app. Was looking for a very specific vehicle and found only one, two states away. Easily requested to have it shipped locally for a nominal fee. The place is so big its initially overwhelming but the staff was efficient and friendly, from the salesman to the finance department. They offered every service that you would need to purchase a car. I would check here the next time I am searching for a new vehicle.
April 2019 by Vu Linh Nguyen
Had the best experience car shopping ever. The sale consultants are helpful and nice. The progress is pretty easy and quick. Highly recommended.
April 2019 by Kyle Taylor
This was the easiest buying a vehicle has ever been. From finding the truck I wanted, to getting financed and driving off. My sales person even came pick me up.
March 2019 by Darron Mullins
Martins was the best sales representative. He listened to our needs and was very helpful. Our car was ready when we arrived to test drive. The overall experience was great.
February 2019 by Ernest W.
This is my second time purchasing a car from here. I love my vehicle i just hate one thing. Its not Carmax fault but my own. Theres a hesitation when accelerating sometimes. I should have took it back and had it checked when i first noticed it. I originally figured it would subside but it hasnt. Its been about a month and a half and i dont want to have to pay 250 to have it checked out. When like i said i shouldve took it in also since it was like that when i purchased it. Besides that everything about this vehicle i love it and i get alot of compliments about it.
February 2019 by Lowell J.
This is the 3rd vehicle I have purchased through CarMax and this trip was even smoother than my first two buys. I spent a minimal amount of time going through the process which is normally the real challenge when buying a vehicle. I highly recommend this dealership and wouldn't hesitate a moment to buy there again.
January 2019 by Adrianna O.
I worked with Rodney Bridgewater to purchase my 2015 Mercedes Benz GLK350. My husband and I arrived Friday evening and Rodney was there to greet us. Although we were the last to leave, Rodney was patient and insightful with us the entire process. I would definitely do business with Carmax again.
November 2018 by Nell A.
This was my first purchase from CarMax, now I'm a customer for life! They have THE best prices-no haggling. It was sooooo convenient searching for my dream car online instead of finding time to go on the lot. I had my car shipped to my local CarMax for a fee.. Beautiful car, just as pictured and described. The process was really smooth. My salesman RODNEY was very helpful and informative and kept me updated every step of the way. I would definitely recommend CarMax to family and friends. Thank you !!
October 2018 by Sarah R.
My experience here is exactly what CarMax says they will deliver. No hassle, very good service, and my consultant Edwin has been incredibly professional and informed.
June 2018 by Eric F.
I can only say that my dealing with Carmax in BR was perfect, easy, stress free and worth the hour drive. Ms. Susie was hands down the easiest salesperson to deal with. No haggle pricing. Great cars - very very clean, low miles, etc. I highly recommend.
April 2018 by Sharon Moses
My experience was a wonderful one. My salesperson was wonderful! He knew his business! this is my second car bought from CARMAX, BATON ROUGE. THANK YOU FOR THE WONDERFUL EXPERIENCE!
March 2018 by GINA BIDDICK
Made a complicated experience very simple. With pre-approval, I was out in under an hour. Was helped by Brandi, who was very knowledgeable, helpful, and available for the whole process. Would definitely recommend.
March 2018 by Dewanda Gladney
My first visit to Carmax, was the best experience I've ever had in purchasing a car, from beginning to end. I Absolutely Love my Car! My sales associate Tracie was Awesome!!! (Ask for Her) I'm a Lifetime Customer
March 2018 by Sara L.
Within 2 weeks of buying my car from CarMax, I had to replace all the tires, battery, and alternator. Since then I have discovered that I also had an oil leak, bad engine mounts and more. The sales person kept asking me about my religion and whether I had been saved by JC. I am sorry to say that now I realize that he was covering for a car that was never checked out. I am still struggling to fix everything and I am no longer going to deal with their service department. I regret trusting them and should have known all the Jesus talk was coming from a scammer. Stay away from this place.
March 2018 by Richard J.
I purchase a chev traverse in 2016. They have good quality cars with reasonable prices. They promised to make a repair to the car at the time of sale in writing. To this day, march 2017, they have not made the repair. I call about every 3 weeks to check on the part. The part isnt ordered and the service person says they will order it. My suggestion, dont take delivery on anything they sale until the vehicle is as promised at sale.
March 2018 by Charles H.
Mr. George & Margaret were my sales persons and both did a GREAT job! This was my first time buying through Carmax, however its not the last, I'm a customer for life. It was a great NO HASSLE experience! I'm recommending all of my friends and family! Capt. Cj Madisonville, La
January 2018 by Kristi P.
The best car buying experience we've ever had. There are no pushy sales people. No waiting around negotiating. Most of the work is done online so when you get there you do a test drive and sign your papers. The price is already set. I won't ever buy a car anywhere else ever again
January 2018 by Ann Cross
I have used CarMax before in Texas and loved the no haggling aspect. Again, I was so pleased with the whole experience. I went with a certain car in mind and when I wasn't happy with that one our sales person suggested another car in the same price range. Of course, I loved it and the deal was done quickly. After getting home I realized that there was not an owner's manual in the car. Upon calling CarMax I was told that if I bought one and brought in the receipt, that I would be reimbursed. Since I live out of town I mailed the receipt and was actually called to say they were processing my request! A check came in the mail the next week. amazing customer service in my opinion.
December 2017 by Sam Schultz
I had a simply amazing experience here picking out my first car purchase as my first car was a gift. They gave me maximum trade in value for my old beater and got me an awesome deal on a basically brand new car. My salesperson Dricka was amazing she gave me her personal phone number and was in constant communication about what cars I was looking at and had my cars all set for me and cleaned when I was ready to purchase. I also never expected to be eligible for any financing because I knew I had bad credit but they were able to make it work with a fair price and interest rate. There is simply no other place to ever buy a car. The salespeople are commissioned in a way that allows them to be honest and focus on right fitting the customer with the car that will best suit them and meet their needs. I came in with a list of about 60 cars to look at and over the course of my first visit I had it down to four. I came back the following day with a slightly higher budget and knew some other cars in my price range and settled on one of those nearly immediately. Thanks again CarMax and know you have a new customer for life. I brought my girlfriend who bought her car at a dealership years ago and she was sad she hadn't shopped at CarMax instead!!
September 2017 by Ken D.
Walked in and was greeted by a happy face that wanted to assist me not someone who wanted to sell me a car. The staff was friendly and truly wanted to help. There was no pressure to buy and I knew the price up front. I believe in the no negotiation system they use. Everyone pays the same price and the car has a thorough inspection. Their extended warranty is also fantastic. I would highly recommend them.
May 2017 by Brittany B.
People that work here are fast and friendly. Another plus is that it's very clean. My first experience was trying to sell my fiancés truck here. They offered him a VERY low offer. The only problem is that the truck had after market lift and tires. So they deduct because of that. We ended up selling it to a local regular truck company for 18,000 more. Now the second time the people that were working were once again fast and friendly- I love consistency. I was looking to sell my car. They gave me a decent offer. I also brought it to import one - low offer. The person who bought import ones second lot- low offer. And the place I originally bought my car from gave me the same offer as car max. I would definitely come back to get an offer on selling a vehicle again.
March 2017 by Elizabeth H.
We purchased an SUV about a month and a half ago from here and so far, we are happy people! I did most of the information online then spoke with a girl on the phone confirming all of the information. The vehicle had to be transferred to us from Jackson, MS which was the only downfall for me just because I thought it took longer than it should and longer than what the girl originally told us. Once it did get here though, they realized that a replacement part needed to be ordered (cosmetic) in which they did before we even went to look at the vehicle. They kept us updated throughout the process though which was much appreciated. We called to let them know when we would come by to view the vehicle and it was already pulled to the front and ready to drive once we got there. We test drove and completed the remaining paperwork within an hour (amazing!). The tank was filled with gas and everything was clean before we left. GREAT EXPERIENCE:)
