November 2020 by John Landry
My first time for getting a used vehicle and they were clear and concise about their business.
November 2020 by Leah Temple
I was moving to California and discovered at the last minute that one of my vehicles would not pass emissions. I only had a few days to sell it and was told by a friend to try CarMax, so I made an appointment. The whole process took about 30 minutes and I was totally surprised how much they offered for the vehicle. Everyone was friendly (great customer service) and I was blown away about how quick the process was. Highly recommend!
November 2020 by Maze NF
Went here to service my vehicle and get some issues worked out. They handled the situation very well and the wait time was almost non-existent. Great place to come and service your vehicle and not have to wait long.
October 2020 by William Jones
We were able to review the car and conditions of the deal very quickly. On delivery, a nail was found in one of the tires and I was provided with a very nice convenience car until the tire was brought in and installed. Everyone, without exception, was courteous, professional, and effective.
October 2020 by Jennifer Bracey
Ordered the transfer september 14, called September 17 and they had not ordered the transfer. Car eventually arrived September 24, they said it would be ready September 28. I brought certified check for full amount and had appointment on September 28, then they said it would not be ready until September 30. Everytime I tried to call them I had to wait on hold a long time and go thru an electronic menu that routed me through central carmax number. I decided to buy a car from someone who wanted to sell me a car.
September 2020 by Elizabeth Barrilleaux
I bought a 2013 Ford Explorer with carmax at a very reasonable price and love the car! Unfortunately there were some minors things wrong with the car that warrented taking it to be serviced at no extra charge. I spoke to sales guy AJ and Kaitlin with repair center and both were very professional, informative and polite! There was another guy i couldn't catch the name of with the payment call center that was lovely to speak to and very informative! I had a great experience with them minus the minor faults in the car.
September 2020 by Linda Thomas
CarMax Staff Members Are Very Friendly, Knowledgeable, Professional And Courtesy. The Facility Is Very Clean. This Facility Is Following The CDC And The State's Guidelines Concerning COVID-19. The Services And Prices Are Great. No Long Lines Or Waiting Time For Services To Be Completed. I Highly Recommend This Business To All Of My Friends And Family Members.
September 2020 by Joshua Braud
Loved our experience at this location. My wife needed a new car pretty bad and this process was extremely smooth. We got the car we wanted and the experience was great. Big shout out to Mrs. Diane for being so sweet and helpful!
September 2020 by Chylene Meadoh
Honestly had a lot of issues just trying to sell my car and it took about three weeks and my car had to be appraised twice. With that being said most of it had to die with laws outside of the employees control. Each person I interacted with was helpful in resolving problems and both appraisals were quick and easy.
September 2020 by Sophia Lowe
Seamless - this was my 2nd vehicle purchased through CarMax. All aspects from the minute I walked in the door was exceptional!
August 2020 by Roman D.
Dropped my vehicle off with Khairy and from the start he was very informative, nice, and communicated effectively! If I ever need anything with my car, I'm definitely going to have to give him a call! Great guy, thank you!
July 2020 by Monique Thomas
Best experience ever! Everything was pretty much done online. I only spent about 30 minutes at the dealership picking up my car! Would definitely do this again.
July 2020 by Rowan Carlsen
Easy process, friendly and knowledgeable staff, and they bought my old car for more than I expected.
July 2020 by Jerry C.
I got a good car but the customer service SUUUUUUCKS. I made an appointment, had to wait *an hour* anyway, just to get turned away and told to come back tomorrow because they're closing soon! I just want to deal with them already so I never have to go back their again. They may have cheap cars, but they don't care about their customers
July 2020 by Jen A.
This is the worst car buying experience ever! I paid $200 to have the car I wanted transferred to the Baton Rouge location. Per CarMax’s policy, once a car is put on hold or a customer pays to have an out of state vehicle shipped to their closest Carmax, the car is considered sold and taken off the market. They said it could take up to a month to arrive which I understood. Fast forward two weeks, I received a phone call today to inform me not that my car is ready, but they “accidentally” sold it. I headed to the dealership to see what was going on and the manager stated yesterday another customers note was mistakenly put in my account that said I didn’t want the car, so it was put back up for sale. However, that note was from another customer and was suppose to go into their account not mine. The manager lied to me and said the vehicle was sold when it’s actually waiting to be transferred to someone else and wasn't actually sold! The car I paid to have transferred is still at the dealership. How is this legally possible? I’ve been waiting on a phone call to let me know my car was ready which I never received. I never said I didn’t want the car. It was their mistake not mine. Legally, I don’t see how the other person who requested a transfer (on an unavailable vehicle) is entitled to the vehicle.
June 2020 by Stephen Meaux
My experience was great. Friendly service. All professional. It was quick and easy. I received a generous offer for my car. Their appraisal process is simple. I scheduled an appt. online and received an offer the same day once I brought my car in. I thought about it for a week and then decided to sell my car. The selling process took about an hour and then it was all over. I received my check and cashed it shortly after. They gave me a better offer than several other dealerships. KBB was way off on their offer as well. Anyhow, I'd recommend if you want to sell your vehicle.
June 2020 by Katinna Reynolds
One of the best experiences i had in a long time. Better than the first time i came to buy my first car from them. Great job.
June 2020 by Claudette Thompson
I have been trying to get someone from the Baton Rouge location to pick up the phone. Trying to get the total price of the car I had transfer to the Baton Rouge location. I have come to the conclusion people at CarMax just absolutely refuse to do their job. Someone from CarMax texted me at 8:11am this morning asking what was a good time to call me. Needless to say I never got a call. Now it 9pm absolutely unacceptable. I will find another car dealership that has follow-up skills...
June 2020 by Maggie Decker
My experience was good. The employees were quick as they could be while they inspected my car so they could give me a quote for my old car. They were polite and kind about it. Then Tashonda (spelled the best I can) was an amazing help. She was very sweet and very efficient. She made doing the paperwork a breeze! She had us in and out in the blink of an eye!
June 2020 by Leslie Bingham
This was the most pleasant car buying experience! Go see TIFFANY JEFFERSON !! She was so professional, but laid back, made me laugh after a long day and took care of business with a great manager who knows what he's doing!! No pressure!?❤ If anyone wants low stress car buying experience...Carmax is the way to go!!
June 2020 by Jami Melancon
Tracie was the BEST salesman ever! Within 1 1/2 we found our car and finalized paperwork ! She was awesome and sweet ! Highly recommend !
April 2020 by Premus James
Though Ms. Susie was really helpful, I unfortunately was unable to leave with a vehicle. She tried as best as she could to get me in a vehicle, but the finance managers would not accept my documentation because they needed original copies.
April 2020 by Trinity Stewart
The experience as a whole was wonderful. I did everything online. I doubted being approved for a vehicle but to my suprise I was approved 10 mins after doing the application. The only thing I didn't like was the trade in amount I was given for my car. I felt like that was a RIP off at its finest!!! $400 is all I received.
April 2020 by pikagamer j
It was awesome service and quick. They had just what I wanted and completely worked around my needs and wants with no Hassel. I would recommend CarMax to everyone I know. They definitely have my business from here on out.
March 2020 by bunny Marie
I loved alex!! He helped us with everything we needed and could possibly end up needing! He explained everything so well and we found our dream car
March 2020 by K
My experience was great. I had the best sales person name Chardonnay Gaines who was just a sweetheart. She wasn’t pushy which I loved and she went over and beyond to make sure that I got the car that I wanted. The paperwork was stress-free and I was out with my new car that I wanted in no time. When you go to the Baton Rouge location make sure that you ask for Chardonnay.
February 2020 by Denis Barry
I love my new car. Scott was a great salesman. He was not pushy, was very knowledgeable, and answered all my questions. When the car I had transferred arrived later than estimated, my transfer fee was refunded, which was a very customer-centric move. I had a great experience.
February 2020 by K H
I never thought it would be that easy. The process was clear and simple. Mark is very professional and explained everything. Jason was also great and George was a pleasure to talk to. Thanks for everything!
January 2020 by Carl Blair
They were very friendly but not very professional. I wanted to sell the car in a hurry as I was catching a plane. So I asked for a time estimate. It took about four times the estimated time and I missed the plane. If I had had a reasonable time estimate I would not have sold the car that day.
January 2020 by Crystal Thompson
It was a wonderful place to shop for a car since we were not really sure what we wanted to get. The car options were great and helped us to decide. Thanks Tiffany:)
