April 2020 by Premus James
Though Ms. Susie was really helpful, I unfortunately was unable to leave with a vehicle. She tried as best as she could to get me in a vehicle, but the finance managers would not accept my documentation because they needed original copies.
April 2020 by Trinity Stewart
The experience as a whole was wonderful. I did everything online. I doubted being approved for a vehicle but to my suprise I was approved 10 mins after doing the application. The only thing I didn't like was the trade in amount I was given for my car. I felt like that was a RIP off at its finest!!! $400 is all I received.
April 2020 by pikagamer j
It was awesome service and quick. They had just what I wanted and completely worked around my needs and wants with no Hassel. I would recommend CarMax to everyone I know. They definitely have my business from here on out.
March 2020 by bunny Marie
I loved alex!! He helped us with everything we needed and could possibly end up needing! He explained everything so well and we found our dream car
March 2020 by K
My experience was great. I had the best sales person name Chardonnay Gaines who was just a sweetheart. She wasn’t pushy which I loved and she went over and beyond to make sure that I got the car that I wanted. The paperwork was stress-free and I was out with my new car that I wanted in no time. When you go to the Baton Rouge location make sure that you ask for Chardonnay.
February 2020 by Denis Barry
I love my new car. Scott was a great salesman. He was not pushy, was very knowledgeable, and answered all my questions. When the car I had transferred arrived later than estimated, my transfer fee was refunded, which was a very customer-centric move. I had a great experience.
February 2020 by K H
I never thought it would be that easy. The process was clear and simple. Mark is very professional and explained everything. Jason was also great and George was a pleasure to talk to. Thanks for everything!
January 2020 by Carl Blair
They were very friendly but not very professional. I wanted to sell the car in a hurry as I was catching a plane. So I asked for a time estimate. It took about four times the estimated time and I missed the plane. If I had had a reasonable time estimate I would not have sold the car that day.
January 2020 by Crystal Thompson
It was a wonderful place to shop for a car since we were not really sure what we wanted to get. The car options were great and helped us to decide. Thanks Tiffany:)
January 2020 by Shannon Adams
It was a pleasure working with CarMax. They treated me with respect, even though I was just selling a vehicle. My wife was even amazed how quickly CarMax was able to take care of everything. CarMax is one dealership you don't spend hours waiting on.
January 2020 by Bulent Yenal
Great place to shop for cars, super polite knowledgeable staff help you every step of buying or selecting from lots of beautiful brands
January 2020 by Red Wagon
It was a pleasure working with CarMax. They treated me with respect, even though I was just selling a vehicle. My wife was even amazed how quickly CarMax was able to take care of everything. CarMax is one dealership you don't spend hours waiting on.
December 2019 by Ronald Matthews
Went in carmax to sell a vehicle. The process was fast and easy. I was given a great quote. The selling process was simple. The entire experience was hassle free. Everyone was courteous and professional
December 2019 by Tonjia Summerell
We needed to sell my 2011 Jeep Wrangler and had weighed the pros and cons of trading it in or selling it myself. Obviously, I could get more money by selling it myself but I dreaded that process and associated paperwork. I had heard that Carmax bought vehicles and was fast, efficient, and professional. We decided to give it a shot. We were greeted by Susie who took us through the entire process. They had literally started a full appraisal and work up on my Jeep within 20 minutes. About 40 minutes from the time we walked in the door, we had a written offer in hand that was good for several days. Going into this we had a price range we wanted to hit based on my own research. Carmax made us an offer dead center in that range. We accepted and they took care of all the paperwork. We walked out with a check in hand. It was a breath of fresh air dealing with these folks in a process that I typically dread. Great job.
December 2019 by J. Tillman
I was very impressed at how up front everyone was. No hard sell strategies from sales person I dealt with, or long waits while the sales manager gives approvals. They went out of their way to get me the car I was looking for. They had it shipped up from Kenner, La. at no additional cost, and the car was in fact in excellent condition, just as the photos indicated. I was very pleased with my experience at Baton Rouge CarMax Auto Superstore.
November 2019 by Ashley Michel
We bought a Subaru Outback from them today, and the process couldn’t have been more easy. I haven’t bought a car in over 13 years, and the whole process can be a bit overwhelming for me. But this Mr. Mark was great, listened to what we said we needed, made some suggestions, and we decided that a Subaru Outback was what we needed and could afford. Although they had one on the lot, it wasn’t the color I wanted, so they shipped one in the right color down from Illinois. At no time did I feel pressured for a sale, and everything was handled electronically and over the phone, and over text message. Best part: no haggling. I hate that. A process that could easily take a week or two in person or over the phone or with fax was done in a matter of days. When my bank gave me a hard time transferring my down payment, the processing team was able to help me get it done. Everyone couldn’t have been nicer, and I’d totally do it again. We love the car and look forward to many years with it. Thanks Mr. Mark and everyone at Carmax.
November 2019 by Barbara Giroir
We are very pleased with CarMax. The management & over all experience is top notice. We couldn't ask for better service. Thank You
November 2019 by CeCe Cordova
Jas at Carmax in Baton Rouge exceeded my expectations. Car buying has NEVER been so simple. I love my new car! Will and Monique also helped make my experience great! I’m a customer for life!
October 2019 by Dana Primus
My experience at Car Max was awesome. Mr. Ronnie Stephenson kept me informed on the status of my car being shipped from Texas. I participated in the Express Pick up. They had everything ready and it didn’t take long at all. Car Max provides excellent customer service and wonderful prices. I am glad that I chose Car Max again. The cars are dependable.
October 2019 by Bobby G.
From the moment I entered the establishment I was treated like royalty. The staff immediately greeted me with smiles and welcomes and was ready to assist me with every need. I was quickly seated and began to find the best car options and prices for me. After finding exactly what I wanted, I was whisked away to view and test drive the vehicle. Once satisfied with my choice I was then shown every single option available for financing and monthly payments. The whole transaction took less than an hour. I was more than pleased with the service and car options. I recommend carmax to everyone!!
October 2019 by Vicky Vicky
My sales man completely ignored me! Would not return my calls! I went to Acura the next week and they helped me into my dream car! Acura has way better customer service I asked him to reefer me to somebody else and he never did! How u run people credit and refuse to help them
September 2019 by Ozzy W.
Attention Women: Go Here and ask for Monique Larroux. I am a strong independent Feminist female who was prepared for the worst but knew I needed a new car. I mean really, is there anything worse than spending five hours with the usual slimy car salesmen at a used car dealership? I am thrilled to say that everyone at I encountered at CarMax Baton Rouge is an amazing human being. Not one single slimy icky car salesman to be seen. I bought a car in 39mins! I am serious. Here is the key. I went online and filled out all the paperwork for finance as well as what I wanted before going to the dealership. I made an appointment and headed over. Once I sat down with Monique I explained to her what my priorities were for my new vehicle. She asked me questions and programmed it all into their search engine. We talked about my budget and she added that in as well. We headed out onto the lot with a list of cars. The very first car I sat in is now parked in my driveway. While I realize that is rare, it happened. The car met every single one of my checkpoints. It had every option I want and fit perfectly in my budget. I used Express Check-Out and picked up my sparkling clean detailed car today. It was 39mins from the time I stepped into the dealership until I stepped out with the keys. That includes time for pics with the car and hugs with Monique. Seriously, I hugged my car saleswoman! Go here. Ask for Monique Larroux and be treated with respect. I will go here again and again and again for anything I need for my car or if I need another car.
September 2019 by Johnny Johnson Jr.
In Less than a year, I've purchased two vehicles from Carmax. Love the hassle free process. From the salesman, to finance, it's a pleasurable experience.
September 2019 by donnaclyde47 .
Our salesperson was amazing. No-pressure, kind, laid back, knowledgeable.... I couldn’t believe how fast I was able to buy a car after test-driving it. Very streamlined and easy!! Highly recommend going the no-haggle route!
September 2019 by Wayne Celentano
Well , we had purchased a vehicle about three years ago from Car - Max and the experience was excellent .... so , it was so good that we decided to buy another vehicle from the Baton Rouge facility——- this time however, our experience was far from desirable, it started out that the vehicle that we set our sites on after looking for a couple of hours was apparently “ On Hold “ —— But we didn’t know that , and neither did the sales person—— so we test drove the car and after discussing things like how to remove the few stains and even a small dent , when we sat down to purchase the car we then discovered the car was not available..........I then had to argue with the sales person and they finally sold us the car , they realized that the person who wanted the car could not afford the vehicle....... then , as we are leaving they told us there was only one key available but that it would be real easy to get another one programmed and that they would call us to set up the appointment———well , honestly this was a big mess and they didn’t call us and after we called numerous times I FINALLY reached a manager that allowed us to go to our nearest local dealership to have the key 🔑 made ........Unfortunately, this was not a great experience over all .....😥
September 2019 by Ronte Keys
I was in and out with a new car to meet my needs. My salesman, Austin, was fantastic. I was able to trade in my old car( for a great price) and apply it to the new one with no problem. Great business and I will definitely recommend to others who are looking.
September 2019 by Carolyn Purvis
Ease of purchase was key, no hassle, no mess. Just honest transaction done quickly and efficiently. Khairy Henry, in service, is one of the most cordial men and helpful in every way possible. Even calling every day to update me on a particular issue with my car.
September 2019 by Nicholas Perere
I needed to sell my car. I knew I wouldn’t be able to sell it myself. It was super easy and they gave me more than I expected. Highly recommended.
September 2019 by Aishala Boatman
Bad service ! they sold me a lemon.first they don’t ever answer the phone .went in for their services and they sent me somewhere else to get my car fixed. Car broke and they weren’t even trying to help me get it fixed .they told me they would call me with information on helping me , it’s been 2 months they never called ,& when calling them they never answer and when going in they have a million excuses! Bad business 😴
September 2019 by Corey Hargrove
I sold my truck at Carmax and they offered me a price above the KBB average value. I was greeted right when I walked in the door and my transaction was quick and easy. All of the title work was handled while I was there and I never felt out of the loop.
